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Rich Tehrani
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NextPrinciples Looks to Simplify Social Customer Interactions

Love it or hate it, social media has to be embraced by companies who are interested in communicating with their customers where they spend an increasing amount of their time. Yet scaling social media interactions is truly challenging. A company...

Latest Trends in Speech Technology, CRM, IVR, Collaboration and Cloud Computing

Speech analytics in greater demand At the recent SpeechTek 2011 conference in New York I gained some great insight into the state of speech technology. For example, Jeff Schlueter of Nexidia told me his company’s speech analytics solutions have been...

Quad: The Death of E-mail and Cisco's Social Enterprise Ambitions

Quad moves to the cloud, has native Cius tablet support and offers better interoperability Last week I took a train into the city from TMC’s Connecticut HQ to spend time with the Cisco Quad collaboration team – using Cisco telepresence...

Voice Carrier Wants a Big Piece of the SMB VoIP Pie

The business VoIP market has a tremendous amount of growth potential based on a recent FCC report I highlighted last week. And perhaps the most exciting aspect of the market is there is no single leading player which comes to...

News to Know Before New Year's 2011

The bitter fight between Oracle and SAP over copyright infringement got more bitter with courts agreeing SAP owes Oracle $16.5M in interest on the $1.3B award Oracle received. While less than the $211.7M Oracle sought, Oracle will also get reimbursed...

Will Salesforce.com be Sold?

Will Salesforce.com be sold soon? I keep hearing rumor after rumor and some say Marc Benioff is getting bored. i haven't had time to reach out to Marc but I thought it worth sharing the news. Likely purchasers would be...

Predicting Future Work Behavior

Many of my readers grew up in a generation where e-mail became common. Some of us might even remember the time when there was no Web or e-mail and communications was done in-person, with paper and/or using the telephone.  ...

IFS

Please enjoy my High Priority Column in the February 2007 issue of Customer Interaction Solutions Magazine.   IFS: Another Hat In The CRM Ring   The world of software is succumbing to a few forces which seem to be...

TMC News Snapshots

Here is a new service from TMCnet – News Snapshots™ that will allow you to have a single page to go to keep track of important companies and topics in communications and technology. Bill Gates even gets a page. A...

SOA, SCA and SDO

Service oriented architectures are something I have been writing more and more about recently. Expect SOA and communications to become more intricately intertwined. Announcements like this are great because it shows the massive amount of collaboration SOA is bringing to...
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