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13 result(s) displayed for scrm (1 - 13 of 13):

Samsung Boosts Enterprise Wireless Performance

What does a company do after going up against Apple and showing it can compete head-to-head with Cupertino in the device space? Well, if its Samsung the next thing to do is cement your device strategy with wireless concrete meaning...

The Ultimate Social CRM Prank

While typical negative social CRM experiences are sent via Twitter and Facebook, occasionally companies get their reputation tarnished via Youtube. This is the case in one of the most elaborate pranks ever where a container was dropped in front of...

Facebook Worth $50B, Where is your Social CRM Strategy?

Look, I don’t know if Facebook is worth $50 billion but I can tell you with its massive momentum acceleration in users and page views, advertising revenue will continue to grow at a geometric rate. The company has about two...

Skype, FCC, IBM and Tech News Before New Year's

While the week before Christmas and New Year’s is typically slow with regards to news, the huge blizzard which hit the northeast really started things off with a bang. A foot-and-a-half of snow hit the area around TMC headquarters in...

9 Social CRM Tips For 2011

Facebook Just Overtook Yahoo in unique visitors and you Still Have no Social CRM Strategy? Facebook just overtook Yahoo by a comfortable amount to become the third largest website in the world according to comScore. The world’s leading social networking...

TMC Seeks Product Marketing Manager

How TMCnet Global Online Communities look online (Click to enlarge or go to TMCnet to see a larger version) (Channels run along the left border)Due to great success achieved by TMC's customers, we have seen massive growth in our online...

Google Now Ranks Based on CRM

This past weekend I was fairly amazed to read about how a retailer of glasses with very high rankings on Google seemed to thrive on providing service which is extremely aggressive and even hostile. The site, DecorMyEyes.com has an owner...

There Are Some Things SCRM Just Cant Help With

When your employees print receipts for customers that say F You, you just can't count on social CRM to help you....

Anana Enables Social Networking Dial-Tone

It was only a matter of time – social networking has permeated so many aspects of our lives that almost one-in-five divorces cite Facebook as part of the reason for the split! Moreover, in some countries a single text message...

Must-Attend Networking Event at ITEXPO

Please be sure to come to the Bonaventure Brewing Company Patio at the Westin Bonaventure Hotel this Monday, Oct 4th, 5:30-8:30 PM for some of the best networking at the show. I have attended many events at this location at...

Leverage Social Influencers with Pursway

Human beings are extremely social creatures and the term social networking which we often tie to the electronic world of blogs, Facebook and Twitter is really just an extension of what humans did before the age of computers and interconnected...

Nimble Will Rock Your Social CRM World

When it comes to CRM, Jon Ferrara may be one of the most important people you don't know. If we go back a bit to the mid-eighties the call center/CRM market was dominated by a company called Brock Control Systems....

RightNow Technologies Optimistic About Future

Last month I reached out to Greg Gianforte the CEO of RightNowTechnologies regarding how his company is doing. Why? Well the hosted communications/call center/CRM market seems to be doing better than others as a result of reduced CAPEX budgets and...
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