skills based routing tag

Drill down on skills based routing search:

2 result(s) displayed for skills based routing (1 - 2 of 2):

Interactive Intelligence on Contact Center Growth and More

One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...

Posted on August 10, 2008 12:05 PM

Aspect Brings Unified Communications to the Contact Center

In 1997 TMC decided to launch a magazine titled Internet Telephony to cover what we hoped would become a huge IP communications industry. A few years later, contact centers saw the technology as a great way to take advantage of...

Posted on March 9, 2008 8:54 AM

1

Recent Entries

Recent Comments

Categories

Subscribe to Blog

October 2008

Sun Mon Tue Wed Thu Fri Sat
      1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31  

Search


Find recent content on the main index or look in the archives to find all content.

Tag Cloud

Yearly Archives

'04 '05 '06 '07 '08
 

Around TMCnet Blogs

  • Communications and Technology Blog - Tehrani.com:
    Kontron Acquires Intel Communications Server Assets
  • First Coffee:
    CRM for IDOX, Neolane's Marketing Automation, SugarCRM Webcast, Agresso and Sabre, Webalo
  • Greg Galitzine's VoIP Authority Blog:
    TelcoBridges at WiMAX World
  • VoIP & Gadgets Blog:
    Cross Platform Mobile Game Playing Now Here
  • Communications and Technology Blog - Tehrani.com:
    Apple's Developer Can of Worms
  • First Coffee:
    CRM Training for Infusionsoft, OneSource in Europe, StrongMail and Marketo, Griffin and ReachForce, Kintera Support, NetSuite
  • Greg Galitzine's VoIP Authority Blog:
    Nokia: Out of UC, In with Touch-Screen Phone
  • VoIP & Gadgets Blog:
    1 Billion Wi-Fi Gadgets by 2012?!

    • Latest Whitepapers

  • The PBX Is Dead. Long Live the Integrated Communications System (ICS)
  • Best Practices for Voice Network Utilization
  • The Path to a Needs-based 9-1-1 Network
  • Signaling System 7 (SS7) Pocket Guide: Exclusive reference guide for SS7 signaling professionals
  • SIP Pocket Guide: Exclusive reference guide for Session Initiation Protocol (SIP) professionals
  • SIP Signaling and Session Control Part 1: Upgrading the Next-gen Network
  • Key Performance Indicators (KPIs): Leveraging signaling-based KPIs to optimize the network and improve the business
  • Mobile Security: Malicious attached are just around the corner. Are you protected?
  • Mobile Advertising: The Next Great Revenue Opportunity
  • Mobile Unified Communications: Delivering on the Promise of FMC Seamless Mobility