tmc

SIP Trunking Course

SIP trunking is one of the most important growth areas in VoIP. It is something every company should be exploring as it reduces cost and complexity while allowing tremendous added flexibility. If you are interested in learning about SIP...

Call Center Consolidation

There is more and more talk of call center consolidation and suites of products from single vendors seem to be what analysts and many companies are clamoring for. I came across an interesting twist on getting educated on this space...

Skype, SIP and Asterisk

As the worlds of Skype, SIP and Asterisk become ever more popular, it was only a matter of time before a company started to converge the three. TMCnet’s Tom Keating has some analysis of a new gateway from Italy-based Skip2PBX…...

Virtual Customer Interactions

This is my next Customer Interaction Solutions High Priority column. If memory serves it will be the October, 2007 issue. As often happens this will be the unedited version. If this is of any interest be sure to subscribe digitally...

Use Skype, go to Jail

OK, I have been writing about Skype almost continually and this is not intentional. There is just a great deal of news about the company lately. For example, George Ou discusses today how a man in the UK was arrested...

Skype Usage Declining

Alan Percy has some thoughts about Skype and how less and less people seem to be using it. I have heard this before. Here at TMC, we are still using the software but are slowly transitioning to Microsoft Office Communicator....

Google Sky

Today Google announced its Google Earth program will allow you navigate stars as well. You can now see constellations and navigate around the cosmos. You can see how planets rotate using an animation tool and more. Here are some of...

Skype Retracts Microsoft Blame

In previous posts it was mentioned that Skype blames Microsoft for the recent outage it had last week. More recently Skype has issued a statement saying it does not diectly blame Microsoft for the problem but instead it clarified the...

Videoconferencing

TMC is proud to have partnered with SightSpeed to launch a videoconferencing channel on TMCnet which is designed to bring together the community of videoconferencing decision-makers in a single location online. Expect this channel to be updated frequently and...

Skype Outage Article

Jon Arnold and I were both quoted recently in a San Francisco Chronicle article titled Skype reveals outage source, tells customers it won't happen again. The article is extremely well-written, gets perspective from a number of people and weaves each...

What We Learned From the Skype Outage

As organizations move to VoIP and other forms of IP communications it is imperative they realize the world of IP is far different from the PSTN and circuit-switched networks of yesterday. While Internet Protocol is the protocol of the Internet...

Skype P2P Problems

By now it seems the whole world is aware Skype had major problems last week. For most people, Skype was down. Tom Keating speculated the cause was a Microsoft patch which rebooted massive numbers of machines. He has a point...

Call Center CRM Stories August, 17 2007

While technology has a bewildering effect on the medical industry it seems one of the areas ripest for improvement and change is that of the interaction of patient and doctor. A recent article on TMCnet details how HD videoconferencing is...

Fonality

Here is a podcast interview of Chris Lyman the CEO of Fonality. Topics of interest? I asked Chris why he started Fonality, what pains his company solves for customers and we get into a discussion of trixbox Pro and trixnet....

Skype Update

You may recall yesterday that I wrote about Skype having problems. It seems most of the service is back to normal according to Skype’s Heartbeat Blog. Here is the latest blog post: As Europe has woken up to a...

Skype Outage

Skype is out and the blogosphere is abuzz. I learned about the outage from TMCnet’s Tom Keating and now it seems both Andy Abramson and Irwin Lazar have written about the outage as well. I am actually surprised this...

Telecom Cost Management

One of the fastest areas of growth in communications – and there seem to be so many these days, is telecom cost management. In recognition of this fact, TMC has launched a Telecom Cost Management channel which is being sponsored...

TMCnet New Traffic Record

Thanks to all our readers and visitors who have allowed TMCnet to achieve a new traffic record in July 2007. Here are the numbers: Page Views 30,977,147 Average Visit Length 35:45 Unique Visitors 3,078,409 Page Views refers...

Telephone System Channel

If you aren’t aware, TMC has built with its partners, the largest collection of business to business online communities in the communications and technology space. Channels are micro communities which live on the left navigation of TMCnet menus. Global Online...

Unified Communications Magazine Debuts

Here is the unveiling of the first issue of Unified Communications Magazine (PDF). It has not been through final proofing but I have been so excited to share this new publication with the word I just had to post the...

Open Letter to Warren Buffet

I receive many e-mails every day in reference to my blog at tehrani.com. A while back I wrote about Warren Buffet as he sent a testimonial letter to TMCnet. Somehow many people looking at my blog think Warren and I...

ShoreTel/Mitel Patent Lawsuit

Here is the latest on the ShoreTel/Mitel patent lawsuits from TMCnet’s Spencer Chin. I haven’t had a chance to examine the respective companies’ patent portfolios but one would imagine Mitel has a larger number just because they have been around...

Communications and Technology Blog - Tehrani.com

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