While wandering around VoiceCon recently, I was struck by how many different kinds of communications platforms are available for organizations, and many companies attempting to tackle unifiedcommunications must eventually find themselves in a multivendor environment needing "unified management". How...
For over a decade TMC has covered AVST and their wonderful unified messaging solutions - which in the nineties were the talk of the industry. But as is sometimes the case, when the industry talks about the next big thing,...
Perhaps the most maligned term in telecom is communications enabled business processes or CEBP. It is funny how just so many companies tell me they have a new CEBP solution and then go on to say they despise the...
As TMCnet has expanded I have to admit it is tough to keep track of all the sites we have which can help you in your job. To that end I decided to take a moment and list some of...
I have been in 30 minute meetings throughout the two days I have been at VoiceCon and will be doing the same at CTIA which I travel to tomorrow. In between meetings I scrambled to find nourishment and potentially a...
I scan over 1,000 news headlines a day when I am not traveling and without a doubt the most popular tech topic in the mainstream media these days is Twitter. David Pogue from the New York Times has even devoted...
Are companies really cutting their investments in customer acquisition and retention in this economic climate? I have known the management of Spanlink Communications for years but haven't covered them in a while. Today I got a chance to speak...
It took a full 20 months since the Grand Central acquisition but perhaps the wait has been worth it. Google just rolled out Google Voice, a service which expands on the one number for life idea. I spent a few...
Company looks to differentiate itself from other headset vendors through software and innovation Historically the headset was not an area of the communications space where people expected tremendous amounts of new technology. Certainly wireless standards like DECT and Bluetooth have...
Escaux, a European unifiedcommunications software provider for SMB and enterprise customers has a new mobile UC solution which allows Asterisk to Interop with with multiple IP and cellular phone types. For example, Nokia and Polycom are some of the...
TMC has been aggressively adding new bloggers to its arsenal of content which attracts 2-3 million communications and tech decision makers worldwide each month. We are now at blogger number 40 and counting. We are still aggressively recruiting many more...
For all the talk of devices and the consumer electronics angle on smartphones, the one company who has the end-to-end solutions which allow it to really differentiate itself is RIM... a company which enables smartphones to be truly government-approved secure...
AT ITEXPO East 2009 in Miami last night, Microsoft hosted a great dinner for bloggers and analysts. The conversation was lively and the networking as great as any event I have gone to. One comment of note was that Response...
Combined entity to provide enhanced performance management, coaching, employee review and workflow functionality Aspect has done a great job rolling up a number of call center companies and even in a slow economy is not letting up. In fact, the...
Objectivity is the subject of today's thoughts - primarily because I came across a pretty harsh criticism of me being biased towards a particular vendor. I was going to link to the posts where an anonymous individual decided to skewer...
Nortel is an interesting company from the perspective that they have an inherent advantage in their product development as they cater to two separate markets - enterprise and carrier, which need similar products. The company can afford to easily sell...
Yesterday I spent a good deal of time filming my opinions on the latest news in the TMC Newsroom and didn't get time to blog at all. Rest assured, I was sharing my opinions - but in this case on...
The future of IP communications seems very bright according to Buck Baker the President of ScanSource Communications. I had a chance to speak with him, Mary Ellen Grom, Mike Ferney and Yvette McKenzie today and they seemed quite upbeat about...
I just had these links sent to me -- they are part of the latest unifiedcommunications newsletter and some of the stories are interesting. I thought it worth passing along. Hope you find it useful.ยป Alcatel-Lucent to Deliver...
Cisco had a booth at ITEXPO this past week but apparently another part of the company was busy making an acquisition in the communications space at the exact same time. The company just picked up Jabber -- a supercharged presence...
I have had a chance to see so many people yesterday and this morning at ITEXPO -- here are a few photos I took.Here is Brough Turner -- he is CTO of NMS the company which is in the DSP...
Here is a map of the Los Angeles Convention Center with all the important activities/rooms, etc. As you know by now, this is the center where ITEXPO will be held this week. Feel free to print or download this PDF to...
ITEXPO West 2008 attendance for the upcoming Los Angeles, California event to be held September 16-18 is looking great and I just can't wait for the show to start. We are brimming with enthusiasm about this year's event and it...
What is the future of communications? One acknowledged thought leader in our field is Thomas Howe and his consulting company which bears his name is the place you go when you want to know. Howe and I were recently on...
Behold the open source communications wars. In this corner weighing in at millions of downloads is Digium... A Huntsville, Alabama purveyor of all things Asterisk... From training to support to hardware, you name it.In the other corner with decades of...