web 2.0

ITEXPO East 2011 Tues, Feb 1, SIP Trunking, Cloud Computing & More

Be sure to get to ITEXPO on Tuesday, February 1st to take advantage of what has shaped up to be a great pre-conference day of networking and learning about communications and technology. First up us Ingate's SIP Trunking Workshop at...

Discounts for Communications and Technology Events at ITEXPO

To all my readers, Happy New Year. Please feel free to take advantage of these special conference & expo rates (check out these low travel rates as well) as my gift to you. I hope to see you at the...

inVox Hosted AJAX-Based IVR Debuts at ITEXPO West 2009

At ITEXPO West 2009 in Los Angeles, I had a chance to sit down with the founders of inVox, the company behind a new easy-to-use cloud-based IVR system which allows rapid application development. Here is a video of my interview...

Tango Networks Improves FMC and Corporate Texting

I scan over 1,000 news headlines a day when I am not traveling and without a doubt the most popular tech topic in the mainstream media these days is Twitter. David Pogue from the New York Times has even devoted...

Is There a Need for Telco 2.0?

Recently good friend and PR 2.0 guru Andy Abramson commented on which people would be the ideal heads of a Telco 2.0 companies. I thought the post was quite intriguing as it got me thinking about the various people I...

The Best Viral Marketing Campaign of the Season

Beware of the DoghouseThere are viral videos and then there are viral videos. Here is one which was sent to me from two different people and shows a company many consider to be stodgy and from the last century (well...

IntelePeer And Communications Opportunities

We can sit around for hours and discuss where the global economy is going. And while this is a fun discussion, the reality is no one knows. What we do know however is people will still be communicating in the...

Selling Communications in a Recession

Thoughts from Jon Arnold and a discussion regarding Nortel, Avaya and Cisco How do companies navigate a slower economy? Well, you first need to show strength to ensure your potential customers are not scared off. As Jon Arnold points...

Which Web 2.0 Companies Are in Trouble?

I came across this interesting article from Rafe Needleman about web 2.0 startups which will not make it through the economic downturn. Here are my thoughts on some of the companies on his list:Twitter: I agree the company needs to...

Viral Videos and Religion

I came across this funny video which is designed to encourage people to visit Israel. I thought it was very funny and watched it a few times. What amazes me about it is just how it shows religious and...

Election Technology News

One of the most fascinating advances in political systems worldwide is the advent of technology like blogs and other web 2.0 initiatives such as social networking and video. But even the old technologies like SMS are coming into play as...

Voice Mashups And Your Communications Future

What is the future of communications? One acknowledged thought leader in our field is Thomas Howe and his consulting company which bears his name is the place you go when you want to know. Howe and I were recently on...

Leaving Montreal

I am am on way back from Canada and am happy to be headed home. As I leave, I just can't help but think that this country is an amazing place as it seems to have more communications companies per...

Malicious Gadgets

The gadgets are coming... The (malicious) gadgets are coming. Sure we all know about gadgets/widgets and how they foster cross-site integration and the ability for users to take the best of various applications and data and meld them together in...

Facebook Benefits Obama Most

As candidates embrace more and more web 2.0 concepts, they begin to outpace many companies in their use of new age tools. Recently in fact the McCain campaign emailed a series of videos which let his supporters choose which video...

Video Changing Presidential Campaigns

Video is becoming a strong campaign tool. Recently I wrote about how John McCain used it coupled with web 2.0 techniques to generate interest. Today, the Obama campaign sent out Barack Obama's Germany speech which was obviously written to generate...

Why Carriers and Microsoft Need Each Other

It is evident that society has a different relationship with technology today than ever before. Jon Arnold, one of the most well-respected analysts I know has delved deep into Microsoft's relationship with telcos. He has really thought through the company's ...

Danny Windham Podcast

Yesterday's podcast with Digium's CEO Danny Windham is getting a good deal of exposure and a number of people have been commenting on it to me. There is also a related article written by TMCnet's Susan Cambpell worth reading. For...

Podcast: Danny Windham, CEO Digium

How does a company go from being a leader in the open-source communications space while simultaneously looking to generate revenue? Even open-source purists realize that companies supporting this movement need a way to generate earnings. Digium, the sponsor and maintainer...

Openwave Turns Service Providers into Internet Companies

For years, service providers could see their competitors coming head on. For example CLECs and VoIP providers are pretty easy to spot and entrenched telecom providers worldwide have adopted different strategies to battle these new entrants. But that was the...

Google and SalesForce Enhance Relationship

It was over a year and a half ago when I had a chance to listen to Marc Benioff talk about how his company's software would be integrating with Google to provide a mashup allowing companies to better track their...

Calabrio's Call Center Solutions Advance

The trend towards unification is something you can see everywhere from cellular phones which now include music players, GPS and cameras to desktop software allowing communications with once disparate applications. One company in the call center space which is surfing...

Nortel's Customer Experience 2.0

Perhaps one of my most interesting vendor meeting as of late was with Nortel where David Murashige VP & GM Multimedia Applications and Debora Glennon in Multimedia Applications Marketing really got me thinking about the way customers are serviced today....

Carriers Need Advertising

I have been saying for over a decade that carriers need to explore ways to deliver enhanced services. To be fair, some companies are doing this. AT&T has done an amazing job partnering with Apple (the way I hear it,...

SMash: Secure Mashups

IBM has potentially opened the door to enterprise mashups, allowing for the first time these web services which rely on multiple data and/or programming sources to have security built-in. SMash which is short for secure mashup is what the new...

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