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Rich Tehrani
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zailab tag

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ZaiLab Powers the Contact Center With Happier Agents

Zailab is an AI-powered, born-in-the cloud contact center solution, focused on 100 agents and below,” says Michael Cibelli, SVP of Sales. “We feel this is underserved market and 84% of opportunities fall here.” Michael explained the company’s feature-set is...

ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In other words, Moore's Law has allowed technology to improve at roughly by a factor of 2, every few years or...
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