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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Technology

PCM Enhances Collaboration Portfolio

March 18, 2019

PCM is the 2.3 billion dollar a year organization you may not have heard of. They were once PC Mall – remember those catalogs we all used to get? Actually, remember catalogs?

About four years ago they spun out professional and consultative practices focusing on security, hybrid data center, Microsoft and more recently, collaboration.



AT&T Launches API Marketplace

March 18, 2019



The new AT&T API Marketplace provides prepackaged code to allow companies, ISVs and others to integrate more functionality into their apps and websites.

APIs include:

  • click-to-connect voice
  • video
  • text
  • 2-factor authentication

“Even the largest enterprises struggle with securing the time and resources needed to deploy capabilities that can enhance customer service and create personalized experiences,” says Roman Pacewicz, chief product officer, AT&T Business. “In today’s omnichannel communications environment, customers expect timely responses. By giving businesses a consistent experience and easy-to-use tools, we can help address common pain points efficiently and effectively.”

Built on Ribbon Communications’ Kandy platform, the AT&T API Marketplace offers turnkey applications and self-service APIs for developers to create custom applications.

Turnkey applications are plug-and-play communications services that can easily be incorporated into business applications and websites. Self-service APIs are available for customers who prefer to integrate these capabilities into their own environment.










XMedius Empowers Teams with Enterprise-Grade Call Center Solution

March 18, 2019

XMedius Solutions Inc. just announced that it has made its XM TeamQ informal call center solution easier to adopt for teams looking to manage workflows and enhance collaboration. XM TeamQ is now offered as a standalone application or as an add-on to XM Connect (formerly CX-E), the company’s unified communications platform.

As workers become more distributed, teams of IT help desk and technical support groups, sales support and service departments, as well as hospital administrators and university staff, find themselves juggling multiple tasks and balancing numerous interactions each day.

Sennheiser TeamConnect Ceiling 2 Follows the Active Speaker's Voice

March 17, 2019

Perhaps one of the biggest challenges to collaboration sessions is handling the one or more speakers who are mobile during a meeting, drawing on the board or whatever they happen to be doing.

Meetings are tough enough with poor cellular and VoIP connections, having substandard equipment at the endpoints only makes things worse. 



The new Sennheiser TeamConnect Ceiling 2 automatically focuses on the active speaker within a room. Integration of the ceiling microphone is easy and straightforward thanks to redundant Dante ports, Power over Ethernet, compatibility with the Sennheiser Control Cockpit app and an open media control protocol.

This is the company's flagship A/V conferencing solution, employing the company’s patented automatic, adaptive beamforming technology — which follows the active speaker wherever he or she moves in the room.

Beamforming is also used in advanced WiFi access points and will be a huge part of 5G networks when they finally deploy.

TeamConnect Ceiling 2, which is available from April 15th 2019, can be used together with existing analog conference systems or integrated into fully digital systems, where it can also be controlled and monitored via the IP network.













The Future Of Unified Collaboration And Communication

March 15, 2019

Here is a Guest Blog from a long-established thought-leader and telecom expert Von Bedekian, Co-founder & CRO of VisibilityOne.


Consider the way corporate communications worked a mere decade ago -- each component was a separate entity, and when you looked at the system as a whole, it sometimes felt held together by digital duct tape. Desk phones used standalone voicemail systems, and maybe they forwarded to cell phones. Email applications were isolated from chat or the phone network. Launching to video conferencing was basically impossible.

Elizabeth Warren's Plan to Break Up Big Tech

March 8, 2019


Elizabeth Warren penned her detailed opinion today, telling us it is time to break up Amazon, Google and Facebook, implying they are defacto monopolies. She is correct, they are. Whether they meet the classical definition today or not is secondary, they all have enough market power to effectively block competition and continue to wipe out current foes.

We agree in principle but not with many of the specifics. Here is the objective analysis of the salient points of her writings:

In the 1990s, Microsoft — the tech giant of its time — was trying to parlay its dominance in computer operating systems into dominance in the new area of web browsing.




After Bomb Cyclones and Tornadoes, is Your Company Prepared?

March 6, 2019

In the last few weeks alone the United States alone has witnessed numerous catastrophic weather events from bomb cyclones in the Midwest to tornadoes in Alabama and Georgia.

Sadly, many businesses are not prepared for such events – too many rely on a single location without proper backup systems to run their company when the weather or other emergency hits like ransomware or worse, something like the NotPetya attack which made files inaccessible forever. This single piece of malware alone caused over $10 billion in damage based on corporate public filings.

Triton Industrial Cyber Attacks are Coming and We're Not Ready

March 5, 2019



In 2017, a Middle Eastern petrochemical facility had the unfortunate distinction of being the first known victim of malware specifically targeted at process safety systems. Thanks to this malicious software named TRITON, the oil and gas industry became ground zero for the convergence of SIS process safety and ICS cybersecurity. Suddenly, the relatively obscure world of process safety systems, which had never seriously been considered a cyber vulnerability, was in the spotlight.

This malware is thought to have come from the Russian government - it can cause catastrophic accidents and it is spreading around the world.

The hackers appear to have been inside the petrochemical company’s corporate IT network since 2014. From there, they eventually found a way into the plant’s own network, most likely through a hole in a poorly configured digital firewall that was supposed to stop unauthorized access.






A Foldable Phone More Than $1,500 is Just Stupid

March 5, 2019



It brings tears to our eyes, but we really don't need a foldable phone. We were blown away by Samsung's entry into the space, the Galaxy Fold and the Huawei Mate X with its even larger screens blew us away again (below).



There seems to be great concern about the durability of these new plastic, foldable phones. Will they hold up to key scratches when they are in your pocket or purse? Will there eventually be a line or crease where the fold is, distracting from the user experience?





StaffAlerter Adds Personal Alerting Device for Enhanced Safety

March 4, 2019

Instant communication is becoming more important in business, schools, municipalities and the federal government. After 9/11 this became more apparent than ever and school shootings and other emergencies have only reinforced the need.

Yet most schools and cities haven't solved the problem. Why? Perhaps because they don't know what company to turn to. 

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