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Rich Tehrani
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Broadband

Consumers Tell Mobile Carriers how to Save Millions

March 22, 2012

Wireless carriers spend millions on contact center calls related to device questions from their subscribers and to lean more Amdocs recently commissioned a survey which shows that while 83% of the 2,900 consumers surveyed are aware of self-service options, only 37% of consumers use them. Why? You may think because they don't have access to a PC or perhaps they have an Apple iDevice and are afraid the answer will be in Adobe Flash and all they will see is a series of question marks.

Well, if this is what you thought, you'd be wrong on both counts. The reality is that they expect the answers to be wrong or inaccurate.

So perhaps you are thinking, social media is the solution.



Aito Technologies Helps Carriers Leverage Sentiment Analysis

March 20, 2012

In the US, some of the most challenging times for carrier sentiment had to be when comedians and shows like SNL poked fun at the iPhone for not working properly on the AT&T network. And in such situations where the carrier’s network was slammed with traffic and the company was not able to come up with a solution quickly, there probably want much the company could do to change public sentiment.

But in many cases a reactive carrier can reduce churn due to customer dissatisfaction. And this is one of the goals of Aito Technologies a company in the customer experience analytics (CEA) space.

Monetizing the Mobile Data Explosion with Tektronix Communications

March 20, 2012

Remember when you were in the engineering lab and you relied on a Tektronix oscilloscope to analyze signals? I do and I deeply craved one of my own but could never afford one. But the company once part of Tektronix, Tektronix Communications  does its best to ensure that not being able to afford their products is not a reason to keep you from buying. The company provides solutions for carriers which help with pre-deployment, network operations, customer care, network and RF engineering solutions as well as business performance.

Check out a Webinar on Telecom Visibility 2.0

March 20, 2012

For over 20 years I’ve been tracking Unimax a company that has been the only pure-play moves/adds/changes solutions provider to large enterprises around the globe. Andrew Hunkins was the founder/CTO/CEO throughout the years and my most memorable meetings with him were at the Harry Newton/CMP Computer Telephony EXPOs also known as CTEXPO in Los Angeles, California. A huge accomplishment for the company Hunkins founded was lasting – it’s been around since 1985!! This is a big deal.

VSS Monitoring Switching Fabric to Reduce Carrier OPEX and CAPEX

March 20, 2012

A major cost to carriers the CAPEX and OPEX associated with network monitoring and test equipment. Andy Huckridge of VSS Monitoring explains carriers spend up to $300,000 dollars on this test equipment and yet they only use the devices at about 20% of their capability. And he should know as he used to work at Spirent where I have met with him over the years at shows like Supercomm, VON and TMC’s ITEXPO (Disclosure: I am the CEO of TMC).

According to Huckridge the solution to skyrocketing costs on tools entrusted with keeping the network purring like a fine Italian sports car (my words not his – but you get the idea) is a layer of intelligence to provide scalable visibility and control of traffic capture.

Volubill Helps Carriers Deliver Enhanced Wireless Services

March 19, 2012

The FCC has a web page dedicated to bill shock and encourages wireless users who haven’t achieved a successful resolution with their wireless carrier to call and complain. The same page explains one in six users has at one time or another experienced bill shock – totaling 30 million users in total.

One of the companies helping carriers reduce bill shock for their customers is Volubill, the policy management and charging company has many innovative ideas to help carriers in an era of data caps and ballooning cell phone bills. In a recent conversation with Akil Chomoko Head of Product Marketing at the company he explained the company looks at the business side of things – enabling subscribers to be unrestricted and subsequently free to choose from various options which not only serve the needs of the customer better but potentially can generate more revenue for carriers.

Ascom Wireless Test Solutions Advance to Handle Burgeoning Data Demand

March 19, 2012

The number of people using their cellphone as a primary device is continuing to increase and this includes campus and corporate environments where the ease-of-use of a single device makes using a smartphone running Android, iOS or something similar the preferable corporate interface. In fact more than half of carrier data traffic is consumed from an indoor location making it important for operators to focus on ensuring signal strength is adequate in such environments.

At MWC in 2012 I spent some time with Ascom the network testing and monitoring company to learn about their partnership with iBwave Design software for in-building wireless network design. Through the partnership Ascom’s TEMS mobile network testing solutions enables engineers to use building coordinates to align their in-building presence and provide a baseline for route planning and walk testing. 

Apple's New TV to Force Tech Refresh and Cause More Apple Dominance

March 19, 2012

Early in the year Samsung wowed users at CES with it’s unveiling of the Galaxy Note, a 5.3 inch wonder with WXGA resolution or 1280x800. To put that in perspective, there are many 15 inch laptops with the same resolution. Apple for its part countered with the New iPad sporting a 9.7 inch display with 2048x1536 pixel density or a full 264 pixels per inch – the same as the iPhone 4s. The iPad boasts four times the number of pixels as the iPad 2 and one million more pixels than HDTV at 1920x1080 pixels.

Acme Packet University Live Blog

March 15, 2012


Acme Packet is hosting their Acme Packet University at Harvard University in Cambridge. I spoke with the company's Co-Founder, CEO & President Andy Ory before the session kicked off and the topic of Sonus came up. The two companies partnered for many years and eventually Sonus reached out to Acme to purchase them however Acme had begun the filing to go public and Sonus had taken a hit to their market cap so the deal never happened.

According to Andy, the idea today is to explain to the world how complicated the SBC space is - one part switch, security device and softswitch. These are separate disciplines in most companies - making it more complicated to build a good SBC.

He then briefly outlined the future and what we will learn today - how hosted-IMS based solutions will help move the industry forward.

9:00 Session kicks off

Marianne Budnick, CMO kicked things off and set the tone for the day.


Patrick MeLampy
Co-Founder and CTO began with a history of the
markets and Acme.

Net2Phone NetMeeting had problems - in part because they wouldn't work through NAT and this derailed the company.

The company started in Andy's house and the workers were day trading as well as working - this was 2000 after all.

Lots of talk of the alphabet soup of standards IP communications had to deal with until around the time of 9/11.

The partnership with Sonus Networks helped them a great deal back in the day.

People like Henry Sinnreich and Jonathon Rosenberg "hated" Acme because they didn't want the carriers to be able to control the endpoints.





















Broadvox Shows Big Ambitions With New Hire

March 13, 2012

Broadvox just announced that Bruce Chatterley the former MegaPath President and Speakeasy CEO will become the President and CEO of the company. Chatterley has distinguished himself by growing Speakeasy and eventually selling it to Best Buy in 2007 and more recently integrating MegaPath, Covad and Speakeasy.

Broadvox is an innovative company – they were early in the sip trunking space and made a name for themselves quickly. They haven’t been afraid to acquire to grow and this move is designed to take the company to the next level.

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