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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Smoothstone

August 15, 2007

I recently had the opportunity to ask Jeff Wellemeyer, chairman and CTO of Smoothstone, about the most recent call center solutions and the path Smoothstone is taking to create greater customer satisfaction.   Smoothstone is an IP communications provider that designs, integrates and services specifically tailored solutions including VoIP for medium-sized enterprises. The company’s IP communications platform provides next generation, centrally managed and enterprise strength solutions over a private nationwide network.   Please read more coverage of Smoothstone in TMCnet.   Please outline your new corporate initiatives.   Smoothstone continues to add new clients and to introduce new services. The most recent initiative is the introduction of our new Smoothstone Intelligent Call Control (ICC) platform.

TMCnet New Traffic Record

August 15, 2007

Thanks to all our readers and visitors who have allowed TMCnet to achieve a new traffic record in July 2007.   Here are the numbers:   Page Views 30,977,147 Average Visit Length 35:45 Unique Visitors 3,078,409   Page Views refers to actual pages viewed. So if you look at three articles a month on TMCnet you represent 3 page views. Our prior average was 20 million.   30,977,147 represents a 50+% increase over the prior record.   Average Visit Length represents how much time a person spends on the site   Unique Visitors represents how many unique viewers came to TMCnet in the entire month.   Thank you also to the TMC team for continuing to produce content our audience finds compelling.

ITEXPO Call For Papers

August 14, 2007

Please be advised that if you are interested in speaking at Internet Telephony Conference & Expo in Miami this January the deadline to submit abstracts is tomorrow. Please be sure to forward the following letter immediately to all who are interested.   Once the speakers are chosen you have to wait fore the next event to be considered so time is of the essence.   Here is the official notice:   Dear Colleague,   I want to remind you that the deadline for submitting a proposal to be considered for a speaking slot at INTERNET TELEPHONY Conference & EXPO East 2008 is tomorrow, August 15, 2007.   Internet Telephony Conference & Expo (ITEXPO) is the premier event in the IP Communications industry, featuring four days of high level educational sessions covering up to one dozen different tracks. ITEXPO will be held January 22-25, 2008 at the Miami Beach Convention Center in Miami, FL, and is expected to attract over 7,500 attendees from all over the world (www.itexpo.com).

Grandstream

August 13, 2007

Grandstream Networks Seeks Growth in SMB VoIP   The SMB VoIP market shows no sign of slowing down and so many companies are vying to get a piece of this market which is projected to grow for many years to come. One player in this area is Grandstream Networks, specializing in delivering easy to use products for SMBs and service providers.   The company says 50% of its revenue comes from selling devices into the business sector and based on the growth of this market they expect this percentage to grow.   Grandstream Chairman & CEO David Li tells me in a recent face-to-face meeting that his company’s products are affordable, have an uncompromised feature set, high quality and interoperate with many major players such as Sylantro, 3COM, Lucent & Avaya. Finally, Li says his company provides excellent support.   I asked where Li sees the company in the next five years and he told me they want to be a major player in voice and video devices for consumers and businesses.   When asked about competition, common names such as Polycom, Linksys and the more specialized Snom came up.   One interesting part of our discussion was regarding a recent customer which is a political candidate. Currently there is a thousand or so phones being used by this politician and it could scale to over ten thousand.

EVDO Rev. A Update

August 13, 2007

I can’t say enough good things about EVDO Revision A. I am using the Verizon variant and was able to work at broadband speeds up the New England coast. I could use OWA and remote desktop while streaming audio. I did have some trouble with high speed video as my connection just was not fast enough but I am still very thrilled with the service. The coverage area of Verizon’s EVDO is truly staggering.   Really what surprised me most was the hotel’s WiFi. I thought I was using it and then realized I wasn’t.

New England Tour

August 13, 2007

Acme Packet

August 12, 2007

Kevin Mitchell, Director of Solutions Marketing for Acme Packet, gave me this exclusive interview. Take a look at what he told me about VoIP security, the impact of wireless technology, and a particularly surprising prediction on the future of communications.   A leader in session border control solutions, Acme Packet prides itself on delivering trusted, first-class interactive communications across network borders. Find out more about them and their business solutions here.   How is IP communications changing your company’s strategy?
IP interactive communications is central to our company's strategy and direction.

NetXUSA

August 12, 2007

I recently had the opportunity to ask NETXUSA CEO Tom Boone about his business and the direction he is taking the company.   NETXUSA, Inc. is a distributor of Voice over Internet Protocol (VoIP) products and services and has a distribution channel of independent resellers throughout the United States and foreign countries that provide the local end-user installation and support services.   The company distributes products from companies such as Digium, Epygi, PBXnSIP and many others. Tom is one of the more colorful figures in the IP communications space and if you get a chance to meet him, you should take advantage of it.

Super Technologies

August 11, 2007

I recently had the opportunity to ask Super Technologies Vice President Suzanne Bowen about her business and the direction she is taking the company.   You may recall Suzanne was nice enough to post a video interview of me a while back. My interview of Suzanne follows below. Before we get started, here is some info on Super Technologies.

Touchstone Technologies

August 11, 2007

I recently had the opportunity to ask Touchstone Technologies CEO Mark Stacy about his business and the direction he is taking the company.   Touchstone is a Hatboro Pennsylvania based test and measurement company specializing in software-based solutions for active testing (load generation, stress testing, feature/function testing) and passive testing (network monitoring, analysis, QoS determination, back-office integration for SLA’s, etc.) of IP communications networks.   Please outline your new corporate initiatives.   Touchstone is currently focusing development on testing solutions that are aimed at technology deployers (e.g. integrators, installers) and SLA monitoring and diagnostics. While traditionally, the "nuts and bolts" were de rigueur for lab environments, there is a definite trend towards more simplistic solutions that can be plugged into a network, discover other test components, and begin a prescribed testing and analysis function. 
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