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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Broadband

Lower Broadband Customer Service Costs

September 19, 2006

Sorry for the self-promotion here but I haven't had a chance to share this with you --the news of a webinar teaching service providers how to lower the costs of broadband customer service. It takes place tomorrow so feel free to forward I to colleagues now so they don't miss it.

Rolling out new technology to your customers is great but you need to make sure that if you are deploying new triple play services you are aren't taking a bath on support costs.

As the complexity of services increases so does support cost. This webinar will help you lower your costs over time by planning early. Enjoy.

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Keeping a Lid on Broadband Customer Service Costs

Date: Sept. 20th (tomorrow)
Time: 11:00am PDT (2:00pm EDT)
Register

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Customer support costs can balloon quickly when rolling out new broadband services.














T-Mobile Wins Advanced Wireless Spectrum

September 18, 2006


Looks like T-Mobile has won the bid for some valuable advanced wireless spectrum -- the largest block of 120 licenses for $4.2 billion.

Bidding on the wireless spectrum located in the 1710-1755 MHz and 2110-2155 MHz bands began in early August after changes were instituted last summer. The agency announced its intentions to auction off the spectrum back in December 2004.
 
In a press statement, T-Mobile, a unit of Deutsche Telekom (News - Alert), said the licenses cover the continental U.S., Hawaii, Puerto Rico/U.S. Virgin Islands, Alaska and major markets including New York City, Los Angeles and Chicago.




Bandwidth Glut

September 11, 2006


We have received some nice comments about the following article regarding the Cisco 4-Slot CSR-1 Router from Zippy. I have to share this excerpt and a specific quote which I bolded below.

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"As we start to see the abilities of the consumer rise, we start to see the huge impact that video will have and currently has, particularly in the U.S. but also in other markets worldwide," says Milinkovich. "Let's look at a typical home with one high definition TV, which, using MPEG-2 compression, uses around 19 megabits per second per stream.




Speaking at ITEXPO Ft. Lauderdale 2007

September 11, 2006

Telecom Timeline

September 7, 2006

Alcatel and Lucent Approve Merger

September 7, 2006

The Alcatel and Lucent merger was just approved despite rumors to the contrary. The price -- 10.8 billion dollars.

"As we have said from the start, the primary driver of this combination is to create long-term value for shareowners, customers, and employees," said Lucent Technologies Chairman and CEO Patricia Russo. "Today we received approval for the merger from Lucent's shareowners, and as a result, we are another step closer to creating the first truly global communications solutions provider with the broadest wireless, wireline and services portfolio in the industry."

Alcatel and Lucent expect to complete their merger transaction by the end of calendar year 2006, within the six- to 12-month timeframe originally announced on April 2. The companies have already cleared several key regulatory and antitrust milestones, including antitrust clearance in the United States and the European Union.



Nortel’s Future

September 7, 2006

With the rumblings in the market and out Alcatel and Lucent possibly calling things off, it might be a good time to look to Canada and see how Nortel is doing and what they plan for their future. I just came across this great article on the future of Nortel. The company believes Next-Generation Mobility, Enterprise Transformation and Services & Solutions will be the heart of the new Nortel.

Here is my take on the news.

Mobility

A super-hot area – productivity will skyrocket as mobility gets better. There is lots of money to be made in this space and it will become more competitive as smartphone makers including Blackberry, wireless carriers and Microsoft (who could be in the smartphone category but are so large they deserve their own) all jockey for leadership position.



Positive Terremark News

September 6, 2006

Alcatel and Lucent No Deal?

September 5, 2006

TMC in Stamford Advocate

September 3, 2006

TMC was featured on the front page of the business section of the Stamford Advocate newspaper today. It was also in the Hartford Courant (at least online – I am not sure if it made the printed version on Sunday) The article was great and we are humbled by the nice coverage of TMC. One thing I am glad the piece focused on is how much we value our team and what they have helped build. It has been a wild ride and the last 7 years have been so exciting – from ideal telecom times to rough ones and then massive growth once again.
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