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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Broadband

Shrihari on Net Neutrality

April 2, 2006

Shrihari Pandit of the VPF was having a discussion with me about how in the future anyone will be able to broadcast TV over IP. I mentioned net neutrality and he came up with an interesting point.

If indeed service providers make it difficult for consumers to get access to services such as IPTV the capital markets will come to the rescue.

What he means is that there is so much venture capital available that other service providers will spring up and supply fiber to homes.

EVDO revision A

March 24, 2006

EV-DO Revision A as a relatively new technology for wireless broadband access that will rock our worlds. For those of us who live on the road, we may not sacrifice our broadband connectivity at all. We’ll be able to do anything and everything with 3.1 Mbps downloads and 1.8 Mbps uploads. I am still not sure I’ll want to upload 100 8-megapixel photos over this connection but I am sure I won’t need to deal with WiFi hotspots ever again.

I have a rule that says if I am going to be in a location for more than an hour I will sign up for WiFi but if not I will use the current EVDO card that I have.

Alcatel may Purchase Lucent

March 24, 2006

WiFi on Airlines

March 20, 2006

I am looking forward to more widespread adoption of broadband on domestic flights. Here is an article from itWorldCanada discussing the issue. I was quoted in the article and so was Greg Welch from GlobalTouch Telecom:

But many other players, not just big telcos, may also try to get a piece of the action, says Greg Welch, CEO of GlobalTouch Telecom Inc., a VoIP provider based in Los Angeles, Calif.

"This could be a telecom play only, but other providers of ancillary services may also be interested," he says. "Content providers like Google or Yahoo! may get involved, and even a company like Microsoft may want to get into this space and get control.



Multisite Call Center Webinar

March 6, 2006

I wanted to invite the readers of my blog to join in learning about Multisite Call Center Strategies to Reduce Costs and Increase Productivity. Here is an e-mail explains the webinar in more detail.

---------

Dear Colleague,

As an industry professional, we wanted to let you know that a Complimentary Webinar will be occurring on Tomorrow, March 7th at 11:00am PT. Please feel free to register for the event by the link given below.


"Multisite Call Center Strategies To Reduce Costs and Increase Productivity"


Date: March 7th
Time: 11:00am PT (2:00pm EST)
Register here: Register here: http://www.tmcnet.com/Webinar/telephonyatwork/


Today's enterprise customer service strategy can include multiple in-house agent sites, multiple outsourced call centers and a geographically-dispersed staff of home-based remote agents. Traditional IT and telecom infrastructures, however, were never designed to support this distributed strategy. Newer, "multi-tenant" contact center technology solutions can dramatically reduce acquisition and management costs by enabling all sites and agents to share common unified infrastructure, without sacrificing data privacy, network security or local control.
















TMC News Snapshots

February 25, 2006

Here is a new service from TMCnet – News Snapshots™ that will allow you to have a single page to go to keep track of important companies and topics in communications and technology. Bill Gates even gets a page. A snapshot of Nortel for example allows you to keep track of news and articles about the company as well as a stock chart.

The service is in beta and we hope that it helps you keep track of the companies and topics you have interest in. Let us know if you have suggestions for improvement.





3COM
3GSM
Adobe Systems
Agere Systems
Alcatel
Apple
Aspect Software
AT&T
AudioCodes
Avaya
BellSouth
Bill Gates
Broadcom
Cablevision Systems
Cingular
Cisco Systems
Comcast
Convergys
Covad
Dell
Earthlink
EMC
Ericsson





















PPLive and Net Neutrality

February 25, 2006

I was a bit harsh when I said it was game over for the LECs in a recent blog entry about content providers providing a Tivo-like service that prerecords a number of programs so as to simulate live TV. This could be done to avoid having to pay LECs for high-speed broadband access to their customers. The point is that if the LECs are going to spend all their time protecting their networks they will lose. It is that simple.

VoIP, Nortel, Blackberry and Google Analysis

February 25, 2006

You can learn a great deal about the VoIP and broader communications and technology markets if you just listen (or in this case read) carefully. For example this week saw the launch of a new VoIP service by the name of TalkDaddy. The company differentiates itself by charging an annual fee of $179 for residential service and $299 for business. While this is not the first company to try an annual VoIP pricing plan it certainly continues a disturbing trend of service providers competing on price and not quality or features.

Game Over for LECs

February 23, 2006

I have been meaning top read this article for a few weeks. It is the Verizon view on network neutrality and there are some good points made by the telecom giant. But here is a thought that hasn’t come up yet. Let’s assume that Verizon charges Google for high-speed access to their customers and let’s say that Google tells Verizon to find the deepest lake they can and take a high-dive into it.

Google then sends its customers a Tivo like device that delays broadcasts a bit.

No EVDO VoIP

February 20, 2006

In case you missed it, Fred Goldstein's article on network neutrality makes the point that LECs aren't thrilled with much of the Internet freedom we all enjoy and love to lock you into using their services. I never noticed that the EVDO terms of service (TOS) have onerous restrictions. For example Verizon's TOS state the following:

Unlimited NationalAccess/BroadbandAccess:
Subject to VZAccess Acceptable Use Policy, available on www.verizonwireless.com. NationalAccess and BroadbandAccess data sessions may be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email and individual productivity applications like customer relationship management, sales force and field service automation).


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