Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Broadband

CLECs to build metro fiber

April 13, 2006

Inter-Tel Power Struggle

April 12, 2006

There is a power struggle at Inter-Tel. I find this surprising as from where I stand the company is running better than ever. I haven’t been digging into the financials mind you but they are rolling out new products that are doing well and are doing a great PR job.

Still, it is possible that Inter-Tel will go private as a result of this struggle. It is also possible that it will be acquired. In my opinion going private will be good for the company as it will allow Inter-Tel the flexibility to focus on long-term growth and not short-term earnings.

SIPthat Podcast

April 11, 2006

Call Center 2.0 Sponsor

April 10, 2006

TMCnet Podcast

April 10, 2006

Shrihari on Net Neutrality

April 2, 2006

Shrihari Pandit of the VPF was having a discussion with me about how in the future anyone will be able to broadcast TV over IP. I mentioned net neutrality and he came up with an interesting point.

If indeed service providers make it difficult for consumers to get access to services such as IPTV the capital markets will come to the rescue.

What he means is that there is so much venture capital available that other service providers will spring up and supply fiber to homes.

EVDO revision A

March 24, 2006

EV-DO Revision A as a relatively new technology for wireless broadband access that will rock our worlds. For those of us who live on the road, we may not sacrifice our broadband connectivity at all. We’ll be able to do anything and everything with 3.1 Mbps downloads and 1.8 Mbps uploads. I am still not sure I’ll want to upload 100 8-megapixel photos over this connection but I am sure I won’t need to deal with WiFi hotspots ever again.

I have a rule that says if I am going to be in a location for more than an hour I will sign up for WiFi but if not I will use the current EVDO card that I have.

Alcatel may Purchase Lucent

March 24, 2006

WiFi on Airlines

March 20, 2006

I am looking forward to more widespread adoption of broadband on domestic flights. Here is an article from itWorldCanada discussing the issue. I was quoted in the article and so was Greg Welch from GlobalTouch Telecom:

But many other players, not just big telcos, may also try to get a piece of the action, says Greg Welch, CEO of GlobalTouch Telecom Inc., a VoIP provider based in Los Angeles, Calif.

"This could be a telecom play only, but other providers of ancillary services may also be interested," he says. "Content providers like Google or Yahoo! may get involved, and even a company like Microsoft may want to get into this space and get control.



Multisite Call Center Webinar

March 6, 2006

I wanted to invite the readers of my blog to join in learning about Multisite Call Center Strategies to Reduce Costs and Increase Productivity. Here is an e-mail explains the webinar in more detail.

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Dear Colleague,

As an industry professional, we wanted to let you know that a Complimentary Webinar will be occurring on Tomorrow, March 7th at 11:00am PT. Please feel free to register for the event by the link given below.


"Multisite Call Center Strategies To Reduce Costs and Increase Productivity"


Date: March 7th
Time: 11:00am PT (2:00pm EST)
Register here: Register here: http://www.tmcnet.com/Webinar/telephonyatwork/


Today's enterprise customer service strategy can include multiple in-house agent sites, multiple outsourced call centers and a geographically-dispersed staff of home-based remote agents. Traditional IT and telecom infrastructures, however, were never designed to support this distributed strategy. Newer, "multi-tenant" contact center technology solutions can dramatically reduce acquisition and management costs by enabling all sites and agents to share common unified infrastructure, without sacrificing data privacy, network security or local control.
















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