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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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ShoreTel Connect Brings its Signature Simplicity to Hybrid Cloud Communications

March 24, 2016

Simplicity is one of the reasons ShoreTel emerged on the corporate communications scene and became a dominant player in a market once virtually owned by the likes of Avaya, Nortel, Cisco and Mitel. The company has also done a great job evolving its platform to keep up with the times. In 2011 TMCnet broke the news about ShoreTel Mobility for example – extending the ability of your communications system to live on your mobile device (see video below).



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Level 3's SDN-Powered Instant-Bandwidth is here

March 13, 2016

Programmable networking (with an emphasis on analytics)! That was the message from Travis Ewert (pictured), SVP of Network Software Development for Level 3. You’ll have to excuse my exaggerated use of punctuation. Travis didn’t really exclaim or scream about programmable networking but he was very excited about to discuss how Level 3 is able to use its SDN control-layer to more flexibly provide bandwidth than other players in the space.

Sonus Says Dial Plans Are A hot Product These Days

March 13, 2016

I just had a fascinating conversation with Sonus – they company responsible in-part for getting carriers to adopt IP communications is now seeing something very interesting happen. The company’s PSX or Centralized Routing and Policy Server is gaining interest among customers. The reason? They are looking to integrate their disparate IP communications systems together into a unified solution.

BroadSoft's Big Opportunity: Contact Centers

March 13, 2016

After spending more than a decade selling solutions which allow carriers to resell UC solutions, BroadSoft has decided the call center is its next big opportunity. By acquiring Transera, BroadSoft is positioned well to provide cloud-based call center solutions to not only customers but carriers themselves. In addition, these solutions will be scalable as BroadWorks is known for scaling to million so users.

In my meeting was Prem Uppaluru, who founded Transera – the cloud contact center company which BroadSoft acquired.

CafeX Looks to Solve Biggest Video Collaboration Challenges

March 13, 2016



WebRTC has been an incredible driver of interoperability in real-time communications but it still won’t work across every browser. CafeX Communications has been working on solving this problem for years and now has a new solution called Chime which it hopes becomes the ultimate cross-platform, browser-powered video solution.

I spoke with Sajeel Hussain about the new solution and he emphasized that it works with Microsoft Edge and can interwork with in-room systems from Cisco and also work with Microsoft Skype for Business. In addition, he emphasized companies can save 75% on their bandwidth utilization as Chime can cluster four video sessions as a single session which connects to the MCU.

Dialpad is Reborn from Switch.co

March 7, 2016



Dialpad

was one of the coolest services ever… It allowed you in the 1990s to call any number in the US for free via the web. It caught fire around the world and was one of the first viral hits on the web. If was an app, it would likely be worth north of $100 billion today but sadly, there were no ultra-successful app stores at the time. And if memory serves, our phones weren’t smart, all they did was allow us to flip them open and talk.

Craig Walker, became a founding investor in the company and later sold it to Yahoo.

Tangoe Goes on the Mobility-as-a-Service Offensive at MWC16

March 4, 2016


Tangoe
was one of the leading players in the TEM or telecom expense management space when it launched and did a superior job of rolling up the market and becoming the leader in what is now the enterprise mobility management (EMM) market. The company’s CEO, Al Subbloie (pictured) is never afraid to innovate and be ahead of the pack. In fact, we’ve been covering companies he’s run since the 1980s (alas, I can’t find any articles on the internet earlier than this). Tangoe’s new Mobility-as-a-Service (MaaS) offering will leverage its position within the enterprise marketplace to offer wireless plans, devices, expense management, EMM and logistics to create an integrated mobile solution.

GENBAND Makes NFV, SBC and fring Alliance news at MWC16

March 3, 2016

As carriers look to compete with OTT voice and video solutions, GENBAND is helping them via their new fring Alliance Revenue Engine Apps. As a reminder, the fring Alliance is a group of carriers working collectively to for all effective purposes to launch a cross-carrier Skype competitor. GENBAND makes it easy for operators to set up a virtually turnkey solution which allows mobile and other operators to provide an alternative OTT service.

“We’re committed to helping our CSP partners and customers alike position themselves effectively in today’s extraordinarily competitive and fast-moving market,” said Roy Timor-Rousso, General Manager, fring Alliance. “The Alliance is more than a Rich Communications Services platform that mobile operators can leverage to offer their own white-label solutions– it’s also a rapid service creation and revenue engine for differentiated, high-quality experiences users are willing to pay for.”

CommScope Survey: Better Building Wireless Worth $1 Million

February 29, 2016

A common challenge for many businesses is having adequate connectivity. You’d think in the US this isn't an issue but I can tell you from firsthand experience (I am also CEO of a New York and Connecticut provider of IT support), in many buildings, the landlord signs an exclusive contract with a carrier and subsequently the tenants are stuck with one, often poor choice. Quite often, these buildings have only copper connections and they are generally very old. In other words, the telco locks in a building to avoid having to upgrade service to compete with cablecos.

Top 10 Mobile World Congress Trends #MWC16

February 29, 2016

I’ve just returned from a whirlwind event for the telecom market known as Mobile World Congress and I’m still amazed by the amount of optimism I’ve just witnessed. It would not be an exaggeration to say this level of excitement about the future of telecom hasn’t been seen since 1998. Although it has great food, the city of Barcelona has a pretty poor economy.

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