Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Why AT&T Should be Encouraged to Purchase Time Warner

October 27, 2016

At first glance, allowing AT&T, a large, powerful telephone company to purchase the invaluable media assets of Time Warner makes one wonder if the resulting organization will be too rich and powerful. The answer is, if executed properly - hopefully better than AOL's attempt, it will be a whopper of an organization which has a limitless list of valued assets such as CNN, Warner Brothers, DC Comics, HBO and TNT.

Keep in mind, AT&T has multiple modes of distribution from wireless to wired and satellite. So really, even at second glance, it would seem we are putting together an organization with so much market power, competitive companies will be slaughtered.

Regulators will likely force AT&T to divest some assets or agree to some stipulations which keep the market from being excessively harmed - but let's discuss what the new AT&T could do in a worst-case unconditional buyout scenario.

You can already stream unlimited DirectTV on the AT&T Wireless network at no additional cost, giving the carrier an advantage over other wireless carriers.

ORBCOMM Looks to Become Complete IoT Solutions Service Provider

October 17, 2016

One of the topics discussed often among communications service providers is whether they want to be relegated to dumb pipes or they want to add services and increase the value of their offerings. The latter idea generally wins out and the concept also applies to satellite providers like ORBCOMM. I recently sat down to talk about the company with Sue Rutherford, VP of Marketing and we discussed how the organization has evolved by adding transportation management expertise through acquisitions.

The goal of the company is to become a solutions service provider, covering all parts of the IoT ecosystem.

Your Phone Just Ate Your Car Key

October 17, 2016

Are you ready for your new digital future? It’s a great question to ask as the role your mobile phone plays in your life continues to grow. Not only is your iPhone or Android great for texting and Pokémon catching, you can soon use it to open your car door.

In a recent conversation with Pelle Svensson, Product Marketing Short Range and Sven Etzold, Sr. Director Business Marketing at u-blox, I got a chance to discuss what this module maker is looking forward to seeing happen as bluetooth low energy 4.2 or BLE rolls out.

Wireless Carriers Racing to the Bottom

October 12, 2016

It had to happen eventually - a price war is taking its toll on telecom equipment providers because their customers won't spend money in some cases unless they can see an ROI of a billion dollars fairly quickly. This comment is attributed to Verizon from a trusted source I can't reveal.

In my recent meeting with Sprint, they explained how they are racing to the bottom by giving away more for less with their Unlimited Freedom plans. Obviously, these are my words, not theirs.

In addition, the Sprint ads on TV are amazing - they say their network quality is within one percent of Verizon yet a lot cheaper. When put in those terms, its very tough for Verizon to keep charging a premium for their service.

T-Mobile is obviously part of the challenge as well - they've been giving away more for less and increasing their value over the years.

Ericsson just put our its numbers for the quarter and an unexpected 14% drop in sales cratered the stock by 20%.

Soylent Makes Some Sick While Trump Reconsiders

October 8, 2016

In August I wrote about how difficult it is to compete with Silicon Valley companies because they have a media machine that covers them. Case in point was Soylent Vs. Java Pro – essentially the same product but the former came from Northern California investors so it had a built-in PR advantage.

Well, it turns out the built-in advantage works great for positive news like product launches but if your new nutritional bar makes people sick – like the Soylent Bar is doing to many in the media, then you have a negative publicity problem amplified by your huge "Valley" name recognition

Reports of people getting sweaty, throwing up and going to the emergency room, certainly can’t be good for your company’s future.

Yahoo! Cybersecurity Breach Helps Lower Value by $1 Billion

October 7, 2016

If you need a wake up call on how much a cybersecurity breach will cost, take a look at Yahoo! who may have just lost $1 billion dollars in their sale to Verizon. In addition, Yahoo! was outed - although they dispute the claim that they gave carte blanche to the FBI and NSA to scan through every email they have in this system. (Yes, I actually wondered in writing if Yahoo!

Is Yahoo the Preferred E-Mail of Terrorists?

October 4, 2016

Some weird news is coming out about Yahoo! secretly providing the FBI and NSA with information about users who utilize certain phrases in their emails. This would make a lot of sense from a security standpoint but obviously destroys everyone's privacy as innocent civilians become targets of snooping. This is the case because you need to scan all emails to find the ones which match your criteria.

The news is weird because it doesn't make sense to just have one email provider scan their communications - naturally Microsoft and Google as well as others would have to do the same.

LinkNYC: The Ultimate Sin Hub in your Neighborhood

September 30, 2016

Once upon a time you had to travel to Las Vegas to live the Sin City Experience but why bother when new York can bring it right to your neighborhood. The idea behind LinkNYC is fantastic - free internet access at insane speeds for all to use for free.

The trouble is, the users are still watching porn, smoking weed and since this blog is rated PG-13, I can't go into the other sins taking place in the 150 feet or so where you can get absolutely blazing fast WiFi.

That's even after the screens were removed.

On the plus side, the upload speed is actually faster than the download - in this recent speed test taken by a fan of the technology and sent to me. 193 Mbps up and 153 Mbps down!

The city hopes the idea will generate more than $500,000,000 which is probably why we won't see the kiosks going away any time soon... In fact, we can expect 4,550 of them by 2019.

We know the Muni-WiFi market crashed and burned once before - we'll see if this time things will be different.

Finally, I have never done a ping test where the response time was 7 ms.

Samsung's Service Problems may have Doomed it for Years

September 30, 2016

Apple's biggest global competitors are Samsung, and coming soon, Xaomi and Huawei but only Samsung has the global name recognition to be a serious counterbalance to Cupertino today. With the recent poor handling of battery-gate surrounding the Galaxy Note 7, the company showed it didn't handle the crisis as well as the design of the phone.

In fact, the reviewers raved about the phone and until the news broke of all the battery problems, recalls and potential explosions, Samsung had done an amazing job one-upping Apple.

As Rob Enderle points out however, service is a crucial part of selling to customers. the relationship and customer experience is a major area of focus for companies today and it should be. Social media makes it a lot easier to complain about a bad experience.

Many years back I realized the Internet made it so much easier to complain about a product or service which didn't live up to expectations.

Procera Helps Carriers Shape Even Encrypted Traffic

September 26, 2016

One of the biggest challenges for network operators is certainly dealing with the growth of network traffic in a margin-compression environment. Video is one of the main drivers of bandwidth growth on the net but it isn’t always easy to deal with it. Consider mobile traffic is growing 53% CAGR from 2015 to 2020.

See graph below:

In addition to dealing with the above issues, carriers have to also manage various video providers and their particular responses to your traffic shaping.

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