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Dialogic Fuels Networks, Augments WebRTC

February 27, 2013

Having covered Dialogic for about two decades I can tell you they were an integral player in the converging world of communications and technology. When you leave a voicemail, call into a call center or benefit from a telecom advancement quite often a Dialogic product is involved by providing an interface and performing some sort of processing behind the scenes.

After rolling up much of the competitive space and other telecom vendors as well, the company found itself in a situation where much of its core business was being eliminated as many of the tasks you once needed proprietary boards to handle could be taken care of through software on ever-more powerful Intel CPUs.

If this challenge wasn't enough of an issue, Asterisk made it easy to have a standardized base of solutions to build on top of when looking to solve the problems you once had to rely exclusively on Dialogic to provide.

In response to this pressure the company has relaunched itself with a new branding campaign titled "Network Fuel" which is designed to remind carriers the company can help it solve a myriad of networking challenges for them.

Teoco Shows Predictive Geotargeting at MWC2013

February 27, 2013

At Mobile World Congress 2013 Teoco explained how they have carved out a niche in the market focusing on BSS and OSS analytics while taking advantage of geolocation to ensure operators not only serve their customer with greater profitability, they can also capture new revenue models.

The Virginia-based company has provided carrier solutions in the past such as service assurance such as capacity planning, managing network congestion, etc. They also provide network optimization like suggesting what direction a tower should tilt. Finally, margin assurance is a big area of focus - which in one case they say saved a customer half a billion dollars in five years through a variety of analytics projects such as reducing access charges, modifying contracts with suppliers, fixing uneven roaming scenarios, tower location analysis, network routing and other projects.

MATRIX Software: Charging and Policy Solutions for 4G and Shared Plans

February 27, 2013

As carriers move to shared data plans and LTE becomes prevalent, the old way of charging and policy need an upgrade. Enter MATRIXX Software with their real-time charging, policy and analytics solutions which enable today's carriers to keep up with the latest in technology.

Shared plans were championed by Verizon and others and the success of such solutions in increasing ARPU (although it should be pointed out the old ARPU model dissolves when a User has multiple devices) means we can expect many carriers to adopt similar models the world-over.

The MATRIX Charging Engine has been designed from the ground up to give carriers flexibility in how they charge and deliver new bundles to their customers whether they be consumers, SMB or the enterprise.

Mobidia Tackles Bill Shock at MWC2013

February 27, 2013

 

Chris Hill (pictured) the VP of Marketing at Mobidia was euphoric in telling me about the growth of the company's new app My Data Manager which has had 3.5 million downloads in the past 12 months. As bill shock becomes a larger problem which is amplified by the speed of 4G networks, users - especially when roaming, are literally a movie away from being hundreds of dollars above their typical monthly costs if they aren't careful.

The app runs in the background on iOS and Android and monitors app usage and cellular usage anonymously sending data back to the company if the user agrees to it. To date, over one million people have signed up to allow their data to be tracked meaning Mobidia has some incredible information about mobile use trends.

Tangoe Integrates MDM and TEM

February 27, 2013

At Mobile World Congress 2013 Tangoe was discussing the company's integrated solutions which combine TEM and MDM allowing telecom expense management and mobile device management to be handled with a single sign-on and user interface. As Director of Product Marketing Troy Fulton (pictured) explained to me, with 4G networks, bill shock can be quite real as you can be roaming and rapidly go way over your allotment of data.

The companies rTEM solutions can deal with such a scenario in ten minutes he says. Moreover, Tangoe realizes devices have valuable information on them - in fact many large enterprises spend 57% of their IT budgets on mobility, making it quite strategic says Fulton.

Vantrix Optimizes Media Delivery at MWC2013

February 26, 2013

As audio and video traffic over wireless networks has grown exponentially, operators around the world have struggled to deal with managing the challenge. Enter Vantrix who focuses on bandwidth management and more specifically media optimization according to company execs execs at Mobile World Congress 2013 in Barcelona.

 

The company showed off its solution running on the QuickFire Networks T-Video line - an offering which deals with ever-more complex video by attacking the problem with a combination of hardware and software. Using Intel 2.3GHz Core i7 processors the T-Video V1100 reduces the footprint of video transcoding solutions by a factor of five using 44 cores per rack unit. As H.265 video becomes prevalent, Mark Hopper, the VP of Product Line Management (pictured) for the company says video systems will have to increase their footprint size by 20-30x to keep up with video which has ten times the complexity factor - referring to the differences between H.265 and H.264 video.

MWC 2013 Day One Trends

February 26, 2013

After a day of meetings there are some strong takeaways from the first day of Mobile World Congress in Barcelona. Interestingly devices played a large and yet small factor in my analysis. First off The Sony Xperia Z tablet was shown off here but crowds were lackluster. In examining the device I was amazed at how thin and light it was - it seemed like a larger iPad Mini in terms of weight and the feeling in the hands.

Ciena Launches New Services Play

February 25, 2013

Ciena has some exciting news when it comes to the world of service provider networks. We know the company as an equipment provider which has had years in the business but now they have branched out from not only upgrading networks but businesses. Chuck Kaplan VP Industry Marketing (pictured above) spent some time with me at Mobile World Congress 2013 explaining how his company has spent years helping customers not just spend money on their solutions but make it as well through a new consulting initiative.

The first step in the process is to redefine carrier services for a new world where data usage has tremendous spikes which are caused by things like cloud service utilization.

Volubill Updates Charging and Policy Solutions at MWC2013

February 25, 2013

Volubill the "converged charging and policy" company brought their solutions up to date at Mobile World Congress 2013 with the introduction of 4G LTE solutions. One of the interesting differentiators the company provides is allowing carriers to personalize virtually anything. For example, customer Orange Madagascar recently launched 18 new packages and will soon launch another 14. Each took 15 minutes to configure, test and deploy.

AMDOCS Allows Carrier Self-Service at MWC2013

February 25, 2013

The big news from AMDOCS at Mobile World Congress 2013 was a suite of solutions dubbed CES 9 which the company internally calls the "Wow release." The company says it has seamlessly connected its customer management, billing, OSS, CRM and network controller solutions allowing customers for the first time to see connect their experience from the device down to the network.

You have heard me go on about the age of acceleration and apparently carriers feel the pressure of providing things faster as well. One of the biggest advances in this new solution will allow carriers to let their customers take advantage of self-service on the devices they use. For example, a tablet user will be able to upgrade their data account without having to call into a customer service representative or CSR. The company believes the release will actually allow 80% common transactions to be completed without a call center call-in.

 

Company representative Rebecca Prudhomme pictured above explained that the industry is adopting a new metric regarding customer satisfaction which gauges a customer's willingness to recommend a service to friends or family.

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