Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Technology

How a Call Center Translation Service Went Mainstream

April 24, 2013

Virtually everything in our lives has gotten more expensive over the years such as housing, cars, postage stamps, food and energy and yet telecommunications and broadband service costs continue to plummet. This state of affairs is in-part due to Moore’s Law and a side benefit of the declining connectivity costs has been bringing the world closer together. In the nineties you could bankrupt yourself quite easily if you direct-dialed from one country to another yet today IP communications has lowered the price of such calls to zero or a few pennies a minute depending on your location and device.

In 1982 a company called LanguageLine Solutions was founded to focus on helping translate conversations via telephone and since then, the company has grown to 6,000 interpreters who speak 98.6% of the 6,809 languages spoken in the world today.

On Screen Size, Apple is From Mars, Samsung from Venus

April 24, 2013

For many years now I have waxed poetic about the need for Apple to create a large screen phone. With the latest iteration of the iPhone, the “5” they decided to elongate the device but not make it wider. To me, this mistake is the worst that Apple has made since ignoring the market for seven-inch tablets and then playing catch-up with the iPad mini.

At first, when asked about larger screen phones, Apple said that they didn’t fit in the hand.

Google's Deep Learning Systems

April 24, 2013

Is The Media Tweeting Away its Profits?

April 16, 2013

I’d like to start by saying my heart goes out to the victims of the horrific Boston Marathon and their families. Having said that I read with interest that The New York Times, Boston Globe and Wall Street Journal took down their paywalls during this crisis and moreover many reporters were reporting on Twitter without linking to any content on their sites.

The challenge paid and many other media outlets face is obvious… They need to master social media while also getting readers to pay for their news and/or visit their websites for more information.

Of course there is the ability to give away a great deal of free content on Twitter and other social sites in order to get many followers who can be then directed to special subscription offers.

That Sound You Heard Was The Hard Drive Market Crumbling

April 12, 2013

Flash memory has already made major inroads in data centers and on Macs and PCs – augmenting hard disks by prefetching and caching data. Flash memory is not perfect but it is getting better as error correction systems have improved and prices have decreased over time. Hard disks too have improved but are hampered by physics – remember, we are talking spinning patters here.

With Tablets and Smartphones Eating the PC, What Can Microsoft Do?

April 11, 2013


These are very dark days for people who work for many divisions of Microsoft as tablets and smartphones have absolutely decimated the PC market as evidenced by a decline of 14% in sales of PCs last quarter. This news comes on the heels of the Windows 8 launch, the new OS which fuses the best of the tablet and Windows experience in one platform. The only problem is the new OS with all its marketing and slick new form factors isn’t cutting it, as consumers gravitate towards smaller screen devices.

Expect many calls for Steve Ballmer to be fired and when you consider how many markets Redmond has squandered since 2000 you could make a solid case for pushing him out.

NextPrinciples Looks to Simplify Social Customer Interactions

April 10, 2013

Love it or hate it, social media has to be embraced by companies who are interested in communicating with their customers where they spend an increasing amount of their time. Yet scaling social media interactions is truly challenging. A company called NextPrinciples is looking to simplify the complexity of integrating social into your company with its Insight-To-Action Platform.

When I asked Ted Sapountzis Head of Marketing & Product Management with the company what pains they eliminate for customers he told me his company provides them with a unique platform which integrates analytics, listening, monitoring and engagement together.

IDC: PC Sales Decline Substantially

April 10, 2013

According to IDC, PC sales are in a tailspin with 76.3 million units sold in the first quarter of 2013. This number represents a decline of 13.9% compared to the forecast decline of 7.7%. These are the worst numbers since IDC started tracking in 1994 and it is the fourth quarter of year-on-year shipment declines.

iCharts

 

Hyperlapse Takes Street View to Next Level

April 9, 2013

The most fascinating demo I have seen today which seems to have no immediate use is Hyperlapse – a service which works with Google Street View to generate movies based on coordinates you enter on a map by dragging and dropping pins. To be fair, the service does allow the user to become familiar with a road or course before traversing it. It is more useful for this purpose than Google Street View because you don’t have to traverse the map a few frames at a time by hand.



Does Bezos' Money Present an Objectivity Problem for Business Insider?

April 8, 2013

I am left wondering if there will be any perceived objectivity issues as a result of the $5M investment by Jeff Bezos in Business Insider. Like Jeff, I am a big fan of Business Insider… Henry Blodget and his team do great work.

I also can’t help but wonder how the coverage on the site may potentially change. Will we see as many stories critical of Amazon?

Featured Events