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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Technology

Raven Guru The "Just Right" Marketing Agency

January 13, 2017

Not too big, not too small. All the experience, none of the fat.



David Byrd is one of the more experienced marketers in the tech space... He's worked at a large telco, a startup SIP trunking company, an RLEC, an MSP and more. He knows his stuff and is now out on his own with a unique offering for the tech and telecom space.

ERICA Wants to be Your Contact Center Agent, All of Them

January 12, 2017



Automation is indeed sweeping industry after industry - Amazon just ordered 45,000 new robots, the U.S. Military is sending drone swarms from airplanes and AI is helping all companies become more productive and efficient. Recently we wrote about ERICA from Mobilize - an automated contact center solution which minimizes the need for live agents.

We received numerous questions about ERICA so we reached out to Loris Johnson Vice President, Strategy and Business Development at Mobilize to learn more. Here is our interview:

How did you come up with the idea of ERICA?






TMC is More of a Lead Gen Company than You Thought

January 12, 2017



Apologies in advance for the commercial message but I wanted to thank the tech community for choosing TMC this past year as your lead generation partner. We've delivered tens of thousands of leads consisting of things like CIOs, CMOs, IT managers and other titles from the Fortune 100 on down.

Of course we also want to thank the readers of TMC products and services who choose to learn more about the products our sponsors are offering. Things like cloud services, ERM, CRM, contact center, hosted UC, mobile UC, videoconferencing, headsets, cybersecurity solutions, etc.

It's been a wild ride and aligns with our continued mission of bringing buyers and sellers together through community building. We invite you to learn more from the PDF.











We Called The Fiat Chrysler Emissions Cheating in 2015

January 12, 2017

After we learned that Volkswagen had cheated on government emissions tests in 2015 by having the engine perform differently in test circumstances than normal driving mode, we gave our thoughts and analysis. This crime was especially egregious because Volkswagen saved thousands on the manufacturing costs of each car by eliminating the urea tank and related plumbing. They then claimed they had invented a clean diesel technology and actually became a darling of the green culture.

It really was the auto equivalent of a Ponzi scheme in many ways.

They simultaneously undercut competitor pricing while screwing customers and regulators.

We surmised that something like this couldn't happen without CXO knowledge. There is no way your car claims to beat rivals Mercedes and BMW with better and cheaper technology and the CXO suite doesn't ask how it's done.





Stay Away From Best Buy Geek Squad?

January 11, 2017



Best Buy Geek Squad has been in the middle of a storm of media criticism as it seems the FBI has paid one or more of their workers for reporting information about illegal material on laptops. A child pornography image in a space on a laptop inaccessible by an unsophisticated user caused an indictment. In addition, the defense attorney in the case believes the Geek Squad search was “extracurricular” to required repairs. Best Buy says they are required to report illegal activity to the authorities.

NYC or France, Where Would You Locate Your Company?

January 7, 2017

New York City – whose moniker is “The City that Never Sleeps” has pushed to ensure your company never sleeps and in today’s connected and digital economy, this may be the difference between success and failure.

If you had a chance to choose a western region to locate your company and you had the choice of just New York City or France, which would you choose based on recent events? Moreover, if you had to make your decision largely based on recent government actions – let’s the last few weeks or so, which would you choose?

In other words, we are going to put aside tarriffs, currency, minimum wage, taxation, regulations, the availability of a solid slice of pizza, baguette or the availability of fine wine.

As we reported on Christmas Day of last year, France has a new law which allows people working for companies with 50 or more people to negotiate to not work after normal business hours.

T-Mobile Leapfrogs U.S. Carriers Again with Digits

January 6, 2017

It was actually over ten years ago when we wrote about Mobile Stick from Bridgeport Networks (now part of CounterPath), an innovative device you plug into your laptop so you can take your mobile calls on your laptop. The idea was to allow carriers to leverage VoIP to add value to their core offerings. For some reason, the idea just didn’t catch on at the time.

Fast forward to a few years ago, WiFi calling has come to most carriers allowing the cell call to be taken via VoIP.

Apple's Reliable Trick is Failing, Blame Russia

January 5, 2017

Minimalism, especially when it comes to ports is one of the reasons Apple computers and phones were more like artwork than electronics. They really took the best ideas of B&O and brought them to the mass market. Who doesn’t recall using the Apple iOS keyboards devoid of a delete key for the first time and thinking, hey, maybe Apple is right… We really don’t need this thing after all.

This worked for the company… We thought we needed replaceable laptop and phone batteries… We were wrong.

2017 to be the Year of Blockchain, Bitcoin and Fintech

January 3, 2017

Cryptocurrencies are fascinating as they act as a commodity and are simultaneously a technology application. Bitcoin mining for example gets cheaper as Moore’s Law decreases the price of processors. With this in mind, in 2013, we gave you 15 reasons why Bitcoins were better than gold. Then something bad happened – hackers started to steal bitcoins – tens or hundreds of millions of dollars’ worth at a time.

French Law Rings in New Year by Sealing EU's Doom

December 31, 2016

Around the turn of the century I was in Europe in the summer marveling at people all around me with six weeks’ vacation. I asked Europeans and Americans – In an increasingly global market, how do Europeans compete with the Chinese who never take vacation (an obvious exaggeration – you get the idea). They had no answer.

A hotel room in French Polynesia - many of them have a glass coffee table with a movable top, allowing you to feed the fish from your room.





Some years later, Europe dragged the world into a financial crisis more than once.

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