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The PBX Squeeze and How You'll Benefit

July 3, 2014

The following diagram is borrowed from the substantial cranial database of TMC partner in WebRTC Expo and UC University, Phil Edholm who was a major tech driver at Nortel and Avaya for decades. It was modified a bit by me.



The state of the PBX market can be summed up by this chart showing existing vendors getting squeezed between Microsoft coming from the OS down, Cisco coming from the router out and cloud and open-source coming from the bottom up in terms of pricing. In short, it is a tough time to be a PBX vendor.

Is the US in Store for Another 9/11?

July 3, 2014

Let me start off apologizing for writing about a non-tech topic and also for a somewhat sensational headline but I believe what I have to say here supersedes my responsibility to just cover the typical topics you come here to see. I have been traveling a great deal lately and as a result signed up for and was accepted to the TSA Pre check lanes at the airport meaning a more relaxed screening as shoes remain on, laptops stay in the bag, etc. The only issue is over the last few months, before I was accepted to the program, I have been chosen at random with hundreds of other passengers in Indiana, New York and Orlando to go through this line.

The point is, to be accepted in Pre you have to give fingerprints, submit to a background check, etc.

What's the Future of SIP Trunking, IoT, Cloud and WebRTC?

July 2, 2014

Gary Audin shares his insights on the future of technology

Does the cloud have challenges you should be aware of? Is IoT the future? If so, how should carriers react? Weill WebRTC change how companies communicate internally?

On Aereo, Supreme Court Needs to Get with the Cloud

July 2, 2014




There are some good thoughts from Carl Ford on the Supreme Court Aereo ruling which says the company cannot transmit content freely received over public airwaves over the internet while also providing a DVR service and charging customers. Carl argues that the Supreme Court lost track of the public good regarding this case but I would argue that that is not the job of the court. Instead, I would make the point that if I were to come to your house and install a digital TV antenna, DVR and Slingbox I would effectively be giving you what Aereo does. If I were to charge monthly for the equipment, would this not be providing the same service Aero does?


A Truly Positive Truphone Experience

July 1, 2014

Recently I had a chance to give Truphone a weeklong test drive in Europe. The company sent me a new iPhone 5s and a HUAWEI MiFi E5776s-32. When I landed in France the iPhone worked perfectly but the MiFi did not. I called customer service by dialing 707 on a Sunday morning.

Surprise! Microsoft Surface Pro 3 Not Airplane Friendly

July 1, 2014

Whether you think the Surface Pro 3 is a good product or not depends a great deal on the applications you plan on using and the specific needs you have. It is better than an iPad and a MacBook Air in many ways and also worse. While I have had about a week to use the device I have found it is a lot more productivity-inducing than an iPad Air if you get tremendous volumes of email like I do. Specifically, Outlook 2013 is a much better interface than the email client on an iPad.

Everything We Know About Disruption is Wrong

June 18, 2014

People in the tech space generally accept the Innovator's Dilemma written by Clayton M. Christensen as fact - companies need to either disrupt or be disrupted. Jill Lepore writing for the New Yorker Magazine questions much of what is "accepted wisdom" or as Al Gore might call it, "settled science" in a well-researched and written piece debunking much of what techies have believed for decades.

Lepore's argument is that the book uses handpicked case studies which aren't necesarily cut and dry in terms of their outcomes. Moreover, the innovators aren't always more successful than the incumbents as you can see from this passage below:

In fact, Seagate Technology was not felled by disruption.

AudioCodes: A Solid WebRTC Money-Making Story

June 17, 2014

Alan Percy had a challenge... The Senior Director of Marketing at AudioCodes saw the promise of WebRTC three years ago... And he saw how disruptive it could be for his company which provides communications equipment for enterprises and communications service providers. He approached his engineers and told them they need to start thinking seriously about this new standard.

Dialogic Leading the way in WebRTC Deployments

June 16, 2014

Dialogic announced today they are involved in over 90 WebRTC engagements among telcos, enterprises, contact centers, cloud and Web companies, and public institution. Some of the details are as follows:

  • Communications service providers (CSPs) demand WebRTC. 74% of engagements have a CSP focus or relate in some way to communications service.
  • Existing IP communications networks must be extended. 67% need to connect existing networks with WebRTC where PowerMedia XMS provides media interworking.
  • WebRTC is a global phenomenon.

Microsoft Surface Pro 3 Reviewed

June 12, 2014

By now my readers know I think the Microsoft Surface Pro 3 is a solid compromise between tablet and laptop with a few trade offs you would have with any device. Starting with the bad first, the keyboard although very functional, actually feels like it is made from cardboard. There is flex when you type. Moreover, there is no key spacing.

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