Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Technology

Dispersive Networks Hopes to Be the Future of Secure Networking

October 30, 2018

The December 2015 Ukraine power grid cyberattack was the first successful attack on a power grid and this event gave rise to Dispersive Networks.

According to Wikipedia, the attack was complex consisting of the following steps:



  • Prior compromise of corporate networks using spear-phishing emails with BlackEnergy malware;
  • Seizing SCADA under control, remotely switching substations off;
  • disabling/destroying IT infrastructure components (uninterruptible power suppliesmodems, RTUs, commutators);
  • Destruction of files stored on servers and workstations with the KillDisk malware;
  • Denial-of-Service attack on call-center to deny consumers up-to-date information on the blackout.

In total, up to 73 MWh of electricity was not supplied (or 0.015% of daily electricity consumption in the Ukraine).

Cyber attacks on the energy distribution companies took place during an ongoing Russian-Ukrainian war and is attributed to a Russian advanced persistent threat group known as "Sandworm".

If there is any good news that emerged as a result, it was people trying to find ways to prevent such attacks in the future. 



In an exclusive interview with Ed Wood, CEO at Dispersive Networks we learned how his company took the knowledge of this attack and used it as the basis of their technology which uses tech principles from telecom like spread-spectrum to take networking to the next level.





IBM Buys Red Hat - What Took so Long?

October 28, 2018

The late nineties are when IBM decided to make a big bet on Linux and open-source. It was a smart bet. They saw where the market was going and hopped on early.

In 1999, in fact, one year before the dotcom crash that the company announced it was jumping in.

It was a fairly big deal. IBM was known for proprietary operating systems and hardware and pretty much everything else.



MicroCorp Continues to Grow in SD-WAN, UC, Cloud and MPLS

October 26, 2018

As global enterprises are embracing SD-WAN and the move to the cloud, we decided to reach out for an exclusive interview with Trish Kapos – VP Marketing & Strategic Relationships at Microcorp.

This 32-year-old company is getting into large enterprise deals – the channel's largest SD-WAN deal as far as anyone knows, and even a  Fortune 5 account in their portfolio. The award-winning organization has over 80 providers, from AT&T to Zayo.

As a premier value-added distributor of telecom and cloud solutions, they have simplified the purchase and management of telecommunications services for business customers. Today, the MicroCorp People-Powered Network is a powerful combination of back-office systems, people and support offerings in the industry.

MicroCorp prides itself on being your whole back office or an extension of your current team, allowing customers to focus on growing their business profitably. In addition, their collaborative back office portal, Nautilus helps position them as a trusted, skilled partner for a national network of agents, MSPs and VARs.





Trish explained their growth areas are SD-WAN, UC, cloud and even MPLS is growing.

In terms of differentiation, the company prides itself on providing flawless commissions the first time to minimize or eliminate the need to recover them later.

Trish said, "MicroCorp is making huge investments in the area of automated tools as we continually see that self-service tools are what drive partner engagement."



She continued, "We are focused on the ecosystem and assist our partners in building a network of experts around them, along with programs that protect their customers and commissions as they open their customer doors to these experts."

Finally, MicroCorp’s Cloud Elements division is quickly filling the funnel with cloud opportunities.












Yamaha Brings Audio Expertise to UC

October 17, 2018

"People don't always understand the value of audio in meetings," said Randall Lee, Director Strategic Channel Marketing at Yamaha Corporation when speaking about the company's UC solutions.

This reminds us... We were once an amateur audiophile ourselves. In the days when we had to drag a diamond over a spinning plastic disc to produce quality tunes. And even back then, we knew about the Yamaha legacy.

They have actually been in the U.S.



Cyara: Don't Forget the Customer Experience in Digital Transformation

October 15, 2018





As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product Marketing at Cyara in an exclusive interview. Cyara automates testing and monitoring.

We first introduced this company to you in 2011 where we told you this:

And what they did for the bank was to help them take disparate solutions handling IVR, speech, complex routing algorithms, Websphere, java apps and more and integrate them more efficiently to dramatically improve customer satisfaction.

In 2013 we explained how the company is improving service levels, specifically at Franklin Templeton. In 2016 we had a video interview with the company explaining how Cyara helps their customers innovate faster.

Phone.Com adds Enterprise Features and HIPAA Compliance

October 10, 2018


As Phone.Com crossed the 30,000 customer mark we decided to have an exclusive interview with Alon Cohen, CTO and Executive VP. Alon is credited with being a founder of the VoIP market as a co-founder of VocalTec, the Israeli company which sold PC software and gateways allowing calls to traverse packetized IP networks for the first time.



Alon was very excited to discuss the company's new cloud architecture - the serverless solution allows the company to focus more on business logic. In fact, they can now respond to requests for changes quite rapidly as a result. He said, "We can respond in a day or two if a big customer needs a feature."

Telecom systems were once famous for being extremely slow when new features were needed.






Jabra Elite 65t: The Ideal Earbuds for Most People

October 5, 2018



Let's get one thing straight at the start - Apple AirPods have taken the market by storm and have become very popular, very quickly. The Jabra Elite 65t buds are better in many ways and worth serious consideration. We have been using them for six months - at least five days per week as our main headphones and this is what we like and don't.

Likes

Style: Sleek silver buds look one-hundred times better than stalks coming out of your ears. Remember how odd the first few people looked when you first saw them with AirPods?



Telestax: Carriers Must be Ready for CPaaS 2.0

September 24, 2018

A massive shift took place in telecom with the advent of VoIP and SIP. Carriers who initially downplayed the reliability of both, eventually got on board after 2003 when Vonage started to take residential share and Skype started to become a more obvious threat.

Eventually, SIP trunking became a way for communications service providers or CSPs to make money from IP communications.

Another transformation is taking place in telecom - this time it's CPaaS companies such as Twilio and Nexmo (part of Vonage). The space has high valuations and is taking away high-margin transactions from carriers. They are slowly morphing into CSPs themselves through software.

Carriers are now facing competition on the low-end in the form of consumer VoIP as well as on the high-end where CPaaS providers continue to take away enterprise business.

The solution is to use a white-label solution so carriers can quickly  compete with CPaaS vendors and protect their turf according to Kevin Nethercott, VP of Business Development at Telestax who spoke to us in an exclusive interview.







PGi Aims to Become Heart of Digital Transformation and UCaaS

September 19, 2018

60% of companies are behind on digital transformation (DX) and 34% of business owners say half their workers will be remote by 2020. Companies have to change and quickly to be able to keep up with a workforce which is increasingly working from remote locations.

Sure, (DX) is a term we use a great deal - perhaps even overuse but if the market considers itself behind and competition and a changing workforce require it, then perhaps it needs even more press coverage to ensure decision-makers are taking the competitive threat and opportunity to excel, seriously.

iPhone XS and XS Max Benchmarked: World's Fastest Phones (Again) https://t.co/2Knzy2iFrC pic.twitter.com/41ik34t4jQ

— Rich Tehrani (@rtehrani) September 18, 2018

We know not only is change happening more quickly but the pace of change is increasing as well. Apple's iPhone XS to be released tomorrow, is the fastest smartphone on the planet and increases the pressure on enterprise services to keep up with all the amazing things the latest generation of handheld devices can achieve.

A major thought leader in the DX space PGi CTO Patrick Harper recently wrote a compelling piece on a TMCnet sister-site detailing six considerations for enterprises adopting a UC&C strategy. In it, he had this to say:

Uptake of collaboration tools continues to grow as companies using this technology report higher productivity. Those with effective internal communications achieve 47% higher returns for shareholders, which makes effective communication and collaboration technology highly prized, while failure to promote effective communication and collaboration can be expensive - $37 billion is lost annually due to employee misunderstandings and poor communication. 








SnapLogic: The Universal Translator of Digital Transformation and AI

September 14, 2018

Companies have a never-ending list of cloud applications they rely on with crucial data becoming ever-more siloed. Yet, in order to make sense of all this information, they need IT to manage exporting, massaging and importing data from various platforms to effectively make data-based decisions. IT of course is spread thin and decisions often need to be made in real-time, meaning one-time imports and exports get old, quickly.



This is where SnapLogic comes in. Their simple and fast IaaS-based enterprise integration platform empowers enterprise IT organizations and lines of business to connect apps, things and data. 



Featured Events