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ITEXPO West 2007 Video

September 11, 2007

ITEXPO and Green Technology World

September 11, 2007

This morning marks the second day on Internet Telephony Conference & Expo and as I eat breakfast I can’t help but wonder if today will be an even better day than yesterday (photos and videos). What blew me away at this show so far was the buzz and amount of press in the press room. This year, our press list was the most impressive it has ever been. Still, we are working on getting even more members of the press for future events.   The conference sessions were virtually all packed (shot 1, 2, 3) and the buzz of buying in the exhibit hall was deafening.

Make Money Selling VoIP

September 10, 2007

  The VAR is Dead and Partner is Born   In a session titled how to make Money selling VoIP Robert Messer spoke today about how resellers need to evolve to become successful. Robert who works for ABP Technology a distributor of communications solutions mentioned resellers who embrace innovation are most successful. He says you must partner with your customers.   To be a reseller is the wrong paradigm he mentions. The most successful resellers reposition themselves as technology partners – not resellers.

Apple, Google and ITEXPO

September 10, 2007

I was up pretty early today and had a chance to take in lots of news while listening to CNBC, Bloomberg, reading Barons and any website I could get my hands on. Perhaps the biggest news in the telecom space today comes from Apple (disclosure I own Apple share) who announced today they sold 1,000,000 iPhones. That is quite a big number for such a short amount of time. In addition they will likely bid on the 700 MHz auction which CNBC commentators will tell you allows them to bypass AT&T.   What they don’t say is how complicated and time consuming it would be to develop a nationwide wireless network.

PerformanceEdge

September 10, 2007

For many companies with thousands of call center agents the concept of optimizing contact center performance is akin to optimizing the US government. In either case you must ask yourself how you know when you are truly optimized and the job is done.   If you pressed me, I would admit that optimizing a government is the more difficult task so in this article we will focus on optimizing the former.   In many call centers there are silos of automation with manual processes between them. These manual processes consisting of hand assembled MS Word or Excel Documents slow things down and are akin to Bondo on a race car. Sure, from the outside the car looks great but if you look below the surface you begin to understand that structurally the car is far from perfect.   You can imagine how happy I was to learn Aspect Software is committing tremendous resources to tackling the performance optimization problem and they have just launched a major initiative called PerformanceEdge which has the potential to truly revolutionize the contact center space.   The company is actually a melting pot of best-of-breed technologies such as inbound, outbound, customer service, workforce optimization and more.

Broadband Speed at Wilshire Grand

September 9, 2007

ITEXPO West 2007 Coverage

September 9, 2007

Bloggers at ITEXPO

September 8, 2007

I have noticed this year more ITEXPO speakers have blogs than at any time in the past. We all know there are more and bloggers each day and I am excited to see how many of them are referencing their Internet Telephony presentations in their blogs. While I can’t do justice to every speaker/blogger referencing the show I recently came across posts from Alan Percy of AudioCodes and Leigh Fatzinger of Citel.   Alan’s latest post regarding the show is titled Still Getting Ready and explains a bit about his session regarding SIP trunking.   Leigh’s post talks about his panel regarding hosted IP and he also discusses the collocated event Green Technology World.   Leigh’s other comments are worth sharing:   Not enough time or effort has been spent on the environmental impacts of our industry, but this conference is a start. Citel will be publishing our own thoughts on the matter Monday on this blog.   Leigh, you are right on about the show.

P2P Identity Theft

September 7, 2007

Boy are those hackers are creative is all I could think when I learned a person used LimeWire to steal personal information such as tax returns from people’s computers. The hacker subsequently used this information to commit identity theft. Thankfully law enforcement including the secret service helped solve this case and as you might imagine it is very difficult to solve a case of identity theft via p2p file-sharing network.   Having your identity stolen in this manner is a really tough crime to solve and if you have a computer that others use, you may want to make sure that LimeWire and other file sharing software is not installed. If it is be sure to set it to only share files in directories that do not contain your confidential information such as passwords and tax returns.   Good luck and may the p2p firewall be with you.   Here is more from the Seattle Times.
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