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Rich Tehrani
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Technology

Dell, Solio, Provia and More

August 27, 2007

Today has been a pretty hectic day for me as I was up late at an uncle and aunt’s 50th anniversary party last night (amazing number of years isn’t it?). This AM I had a meeting with the doctor who tells me I am healthy but have higher blood sugar than I should. I would appreciate any of my readers reminding me to not eat chips or cookies going forward. Yes I am serious.   Tomorrow I have major (for me anyway) dental work and I will be at Pepe’s Pizza later this week with college friends and I will not be dieting.

Virtual Customer Interactions

August 25, 2007

This is my next Customer Interaction Solutions High Priority column. If memory serves it will be the October, 2007 issue. As often happens this will be the unedited version. If this is of any interest be sure to subscribe digitally to the magazine so you don’t miss an issue.   -----   On a blustery day at a Virginia Beach hotel a decade or so ago, a group of call center decision makers gathered to hear Rich Tehrani, Group Editor-in-Chief of TMC speak on the topic of evolving customer service and technology.

VoEX

August 24, 2007

VoEX, Inc., is a VoIP managed-service provider offering global peering infrastructure, network interoperability, industry-leading quality of service, and advanced applications capabilities for top tier carriers, mobile operators, cable operators, voice service providers, academic institutions and enterprises. VoEX maps the world’s phone numbers to resolvable IP addresses by combining an advanced carrier-grade VoIP peering infrastructure with the world’s largest carrier ENUM registry — now totaling over 250 million phone numbers — to interconnect IP, TDM and hybrid-network service providers.   I recently had the opportunity to discuss industry trends with Cyril N. Matthews, Director of Registry and Network Services at VOEX. For more on the company be sure to check out a March 30th, 2007 discussion between Cyril and Russell Shaw.     RT: Please outline your new corporate initiatives. CM: Our company has built our network on IP at the core and we are working with our customers and vendors to push IP to the edge of the network (using ENUM and other technologies) to provide a base for the development of applications that can take advantage of the IP-based environment to drive convergence.   RT: How has SIP changed communications? CM: SIP has opened up communications to the level of flexibility and innovation previously seen in personal computing… creating the ability for personal communications such as Instant Messaging (text, voice & video), as well as other presence- and location-based applications.   RT: What is the biggest request coming from your customer base? CM: Give me something to help me differentiate what I do from my competitors.   RT: How are you answering their demands? CM: We are working with our customers to develop solutions   RT: What do you think the future of the market is? CM: Applications that seamlessly blend voice, video and data with real-time (inter)personal communications.   RT: How does the U.S.

Use Skype, go to Jail

August 24, 2007

OK, I have been writing about Skype almost continually and this is not intentional. There is just a great deal of news about the company lately. For example, George Ou discusses today how a man in the UK was arrested for using a neighbor’s WiFi network. He went on to say he was reviewing a Skype phone which automatically connected to an open WiFi network in an unfamiliar area.

SIP to Skype

August 23, 2007

Skype Usage Declining

August 23, 2007

Ixia on Skype Outage

August 22, 2007

You may have seen my recent blog post about what we learned from the Skype outage. I have had much feedback about this article and I found it important enough to publish in an upcoming TMC magazine. I won’t tell you which as I would like you to read them all of course.   One of the letters I received regarding the post was actually something the author allowed me to publish. The quantity of mail I receive where the author wants me not to publish the comments is astounding actually.   The e-mail below agrees with my thoughts regarding the Skype outage and since it comes from Ixia, a testing company no one should be surprised.

Alcatel-Lucent Changes

August 22, 2007

Google Sky

August 22, 2007

Today Google announced its Google Earth program will allow you navigate stars as well. You can now see constellations and navigate around the cosmos. You can see how planets rotate using an animation tool and more. Here are some of the neat things the program will let you do:   Constellations -- From Cassiopeia to Andromeda, the Constellations layer connects the points of constellations through space, labeling each with its given name.

Oaisys Update

August 22, 2007

If you live vicariously through my travel schedule then you were with me in Arizona during that muggy and super-hot trip I took a while back to see Oaisys and learn about their Talkument voice appliance.   As you may recall, Talkument makes voicemail as useful as e-mail with the ability to annotate them or even pieces of these voice messages.   Here is a full feature list:  
  • Voice Document Sharing — Allows users to share voice documents with other authorized users and temporary guest users.
  • Highlighting — Selected segments of the voice document can be highlighted so whoever is authorized to review the file can simply listen to the pertinent segment and not have to wade through the entire file. 
  • Commenting — An annotation feature helps the user tag certain documents for future retrieval. These comments are visible for other authorized users to facilitate collaboration and communication. 
  • File Management System — Talkument also allows users to store the voice files in its file management system, which contains folders that can be custom-configured and personalized to make it easy to find files at a later date. 
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