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Technology

Vonage to Follow SunRocket?

January 18, 2008

Fax, T.38 and SIP

January 18, 2008

As you may remember from a prior post, AudioCodes was running a five-part webinar series which concluded yesterday with a webinar on SIP and T.38 fax.

On the webinar, Percy discussed reliability concerns with the G.711 standard, and more specifically, how SIP and T.38 can improve fax reliability, as well as how to eliminate expensive dedicated fax boards from communications system.

Another area of focus was sending legacy TDM fax over SIP trunks.

I came across an article from Erik Linask who summed up the webinar and I also found a post from Alan Percy who works for AudioCodes in which he discusses how successful the webinar was. Here is an excerpt:

After yesterday's webinar on fax, I'm overwhelmed. 

When we were developing the plans and presentation materials for yesterdays webinar titled "Fax - SIP+T.38 to the Rescue", our expectations were that a few "fax gurus" would join in and we would have a small very focused 20 - 30 person session on a rather deep dark secret of the industry.  Can you imagine my surprise when during the first few minutes of the session the participant count kept climbing and climbing to over 160 people! 









Skype on Apple TV

January 18, 2008

Outrageous Interactions

January 17, 2008

Normally I don't like to judge people but in this case -- I was asked by Interactive Intelligence if I would do just that --- judge people. You see, I will be a judge on a panel with Interactive Intelligence CEO Don Brown, Nancy Jamison, Principal Analyst of JAMISON Consulting, Art Rosenberg, Principal Analyst & Syndicated Columnist of The Unified-View, and Blair Pleasant, President & Principal Analyst of COMMfusion LLC.

So what am I judging you ask? The company has come up with the idea -- an award for the most outrageous interaction awarded to workers in the contact center industry.

Here are the details:

You have an Outrageous Interaction with a customer almost every shift.





AT&T and Net Neutrality

January 17, 2008

In case you missed it, Slate has an article worth reading titled Has AT&T Lost its mind. It talks about the idea of AT&T filtering web packets via deep packet inspection. I touched on this topic as well in the past but Slate goes into more depth if you want a broader perspective. In addition it uses terms like "corporate seppuku" which must make it worth reading.

Shoretel Class Action Suit

January 17, 2008

Kahn Gauthier Swick, LLC (KGS) has announced an initial filing of securities for a class action suit against Shoretel.

According to a press release:

If you purchased shares of ShoreTel in connection with the IPO or if you
purchased shares thereafter in the open market, you are urged to contact
Lewis Kahn, Managing Partner, KGS, toll free 1-866-467-1400, ext. 100, via
cell phone at 504-301-7900, or by email at lewis.kahn@kgscounsel.com to
learn about your legal rights and how this action may benefit you. For
further information on KGS, please visit www.kgscounsel.com.

ShoreTel, certain of its officers and directors, and the Company's
underwriters are charged with including, or allowing the inclusion of,
materially false and misleading statements in the Registration Statement
and Prospectus issued in connection with the IPO, in violation of the
Securities Act of 1933.

The Complaint alleges that following ShoreTel's July 3, 2007 IPO -- which
raised gross proceeds of at least $86.3075 million -- investors learned the
truth about the Company on January 7, 2008 -- including that the problems
which existed at the time of the IPO would result in extremely
disappointing results for the third quarter of fiscal 2008 (the period
ended December 31, 2007), including much lower than expected revenues and
higher than expected costs and expenses. At that time, defendants first
belatedly revealed that sales to new customers were substantially lower
than expected, and that sales to existing customers was not sufficient to
offset these declines.

























The Rise of the Splinternet

January 17, 2008

In the good old days having a website was good enough... This was your portal to the world -- your customers and everyone else. But slowly but surely a wealth of new communities are being created and if you aren't part of them, you could risk losing tremendous market share. In other words, a single homogeneous Internet is no longer what marketers can count on.

In fact, some of the splintered Internet sites are so popular that if you aren't part of them, you could risk watching your brand wiped out.

Just yesterday in fact, Hasbro Inc. "woke up" to the fact that over 600,000 daily users utilize a Facebook application called Scrabulous which is a Scrabble clone.



Pizza Ordering Goes Mobile

January 17, 2008

Macs for Business?

January 17, 2008

Like just so many technologies, Macs are invading corporations from the bottom up. Since this week saw MacWorld and MacIT take place... Wall Street Journal reporters had a chance to scope out the latter event and write a blog entry detailing whether or not businesses should consider switching to the Mac side.

In short, there are savings to be had but there are less Mac savvy people around ready to fix problems when they take place. In the end, a company may not have a choice regarding Macs as they seem to just come into the company from workers who use them at home.

This is exactly what happened with web browsers, smartphones, iPhones and it will happen with Macs as well.



Open Source Momentum

January 17, 2008

By now, you may have heard that Sun has agreed to purchase open-source database company MySQL for one billion dollars. Many companies are betting on open source as the future and open source companies operating in niche markets such as databases and others seem to make good M&A targets. In fact we can expect another computer company to be making an open source niche purchase in the next few weeks. Stay tuned for details.

In the mean time, I recently had a chance to ask open source communications company Digium founder Mark Spencer about his company's one millionth Asterisk download.

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