Rich Tehrani : Communications and Technology Blog - Tehrani.com
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Technology

NetXUSA

August 12, 2007

I recently had the opportunity to ask NETXUSA CEO Tom Boone about his business and the direction he is taking the company.   NETXUSA, Inc. is a distributor of Voice over Internet Protocol (VoIP) products and services and has a distribution channel of independent resellers throughout the United States and foreign countries that provide the local end-user installation and support services.   The company distributes products from companies such as Digium, Epygi, PBXnSIP and many others. Tom is one of the more colorful figures in the IP communications space and if you get a chance to meet him, you should take advantage of it.

Super Technologies

August 11, 2007

I recently had the opportunity to ask Super Technologies Vice President Suzanne Bowen about her business and the direction she is taking the company.   You may recall Suzanne was nice enough to post a video interview of me a while back. My interview of Suzanne follows below. Before we get started, here is some info on Super Technologies.

Touchstone Technologies

August 11, 2007

I recently had the opportunity to ask Touchstone Technologies CEO Mark Stacy about his business and the direction he is taking the company.   Touchstone is a Hatboro Pennsylvania based test and measurement company specializing in software-based solutions for active testing (load generation, stress testing, feature/function testing) and passive testing (network monitoring, analysis, QoS determination, back-office integration for SLA’s, etc.) of IP communications networks.   Please outline your new corporate initiatives.   Touchstone is currently focusing development on testing solutions that are aimed at technology deployers (e.g. integrators, installers) and SLA monitoring and diagnostics. While traditionally, the "nuts and bolts" were de rigueur for lab environments, there is a definite trend towards more simplistic solutions that can be plugged into a network, discover other test components, and begin a prescribed testing and analysis function. 

HBF Group

August 11, 2007

I recently had the opportunity to ask HBF Group, Inc. / 911 Services Executive Vice President of Business Development Jim Shepard about his business and the direction he is taking the company.   HBF/911 Services focuses on the design, development, implementation and support of Enhanced 9-1-1 (E9-1-1) emergency telecommunications systems.   Please outline your new corporate initiatives.   HBF is focused on true Next Generation 9-1-1 products which will allow real-time routing of 9-1-1 calls based off of both consumer and network provided location information.

IVR Technologies

August 11, 2007

I recently had the opportunity to ask IVR Technologies Vice President of Business Development Barry Sher about his business and the direction he is taking the company.   IVR Technologies is a software development company providing integrated application, media and billing server to next generation networks. The company is the first vendor to develop a commercially available SIP compliant IVR and billing server.   Please outline your new corporate initiatives.   IVR Technologies is focused on providing innovative enhanced services and real-time billing solutions to next generation service providers that serve to help build profit margin and revenue while attracting and retaining the subscriber base. Through innovation it is our primary goal to develop applications that greatly differentiate the new SIP-based communication networks from that of the legacy PSTN   How is IP communications changing your company's strategy?   With the overwhelming adoption rates of VoIP for both businesses and consumers our solution reaches closer to the consumer than ever before. 

AudioCodes Interview

August 10, 2007

Anyone in the IP communications business knows quite well that Alan Percy is one of the most well-connected and knowledgeable players in the space. Alan’s day job is Director of Business Development at AudioCodes and I swear his night and weekend job is to travel this great country of ours and the world at large and attend any and every communications event known.   There are few events I go to where Alan is not present. Even I envy his frequent flyer account.   Percy’s years in the business have given him deep relationships at companies making networking equipment, PBXs, ACDs, call center software, softswitches and just about anything and everything in communications.   AudioCodes is a provider of communications enabling equipment, gateways, SBCs and so much more. As the market evolves; I thought it made great sense to pick Alan’s brain about the future of communications.

Call Center/CRM Stories August 10, 2007

August 10, 2007

Big news this week in call centers and CRM as we find call center quality is improving. This is great news. There is more below so take a read if you want to learn about peace in the Middle East and other interesting areas relating to communications and technology.   Cincom on the Pursuit of the Perfect Customer Experience Research Shows Insurance Industry Lacking in Call Center Customer Satisfaction The Virtual Contact Center and the SMB Study Shows Perceived Customer Service Driving Market Share HD Videoconferencing Brings Peace to Youth in the Middle East Loquendo Debuts Kerem, New Male Turkish Voice Interior Concepts Launches Two Executive Wood Furniture Lines Call Centers Can Gain More Value from Call Recording Investment When Positioned Properly VendorGuru.com Helps Business Phone Systems Go Mobile

Office Communicator Voice Quality

August 10, 2007

American Airlines WiFi

August 10, 2007

For better or worse I spend a great deal of time on airplanes. Interestingly the airplane is the last place where I can work with limited interruptions. Of course this doesn’t include flight attendants telling me to put my backrest up or down and the passenger next to me who may need to get up or spill a drink on my leg.   I write much of the content you read on airplanes and with limited interruptions; I can get quite a lot of writing done in this fashion.   It seems these days may come to an end as American Airlines will now offer broadband access on their flights.   I view the news with mixed-emotions but am sure the productivity of the nation will increase when knowledge workers who travel have full access while in the air.   So the upside is I will respond to e-mails more rapidly but be able to generate less content. Such is life I guess.

Hughes Systique Corp Interview

August 9, 2007

I recently had a chance to interview Arjun Roychowdhury, Director, IMS & Broadband Applications Hughes Systique Corp. Arjun will be a speaker at Internet Telephony Conference & Expo in September and I thought it worth getting his thoughts on a number of issues.   Please outline your new corporate initiatives.   We have started a SIP & IMS Technology consulting service that has hit a niche in the market. There are many market IMS services (VDC, In-Stat, Gartner etc.) but no pure 100 percent technology consulting solutions. To address this space, my company consults in SIP & IMS technologies, helping OEMs migrate to IMS, architecture consulting and standards update via subscription services.
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