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More Google Phone Speculation

November 6, 2007

FonalityCRM

November 5, 2007

Fonality has made quite a splash in the open source communications market and the most recent news coming out of the California company is an acquisition of Insightful Solutions Pty Ltd, one of the world’s largest SugarCRM development houses.   I had an opportunity to have a podcast interview with Fonality CEO Chris Lyman about the acquisition, the future of telephony, CRM, unified communications and the market in general.   As part of the transaction, Fonality will also begin selling Insightful’s SugarCRM managed service offering called FonalityCRM. The solution is integrated with PBXtra and trixbox Pro and provides click-to-call dialing, agent screen pops, telephone campaign management for outbound sales teams, and a host of other features. It is hosted at one of the six Fonality data centers and available immediately to PBXtra and trixbox Pro customers worldwide. The underlying FonalityCRM managed service platform was developed by Insightful to provide a complete on-demand offering that is updated, maintained, backed-up and available 24x7.   As you may expect, Fonality will leverage Insightful’s knowledge and experience when supporting SugarCRM deployments, as well as support of its other solutions.

This acquisition is infinitely logical and also provides a tipping point in the open-source market.

Communications News -- What a day!

November 5, 2007

The day’s communications news doesn’t stop it seems and it is worth sharing some nuggets since my last report on the Open Handset Alliance where we discussed Google’s mobile strategy. But as we focus on mobility it is worth pointing out most companies don’t focus enough on mobile security.   In fact according to a CompTIA survey of 1,070 organizations, 60 percent said handheld device security issues relating to data access and transfer have increased over the past 12 months. Also, 55 percent of the respondents said that security issues with WiFi networks are on the rise.   The study also surprisingly uncovered that of the almost 80 percent of the organizations allowing their mobile employees to access data remotely, only 32 percent of them have implemented security awareness training for employees, with only 10 percent having plans to offer such training in the next year.   But when you consider mobility, consider IMS and whether in fact we need IP multimedia subsystem technology at all to provide QOS to mobile networks and devices. Fred Goldstein from Ionary Consulting thinks not.   In even more mobile news, it seems our phones are all going to be video-enabled soon.

Open Handset Alliance and More

November 5, 2007

Another week and other massive avalanche of news in the communications space. The first item worth sharing is regarding Google shaking up the foundation of the mobile phone market. The funny thing is, editors and bloggers have been looking to find the Google phone for months and instead of it being somewhere, it will be everywhere.   If you missed it the company has launched an Open Handset Alliance which aims to open things up in the cellular communications space. Specifically the alliance is a total of over 30 companies working together to produce low-cost phones whose development is supported by advertising.

Google’s Free Mobile Phone Software

November 5, 2007

Can Google pull it Off -- is the question worth asking when realizing the search leader is looking to open up the mobile phone industry. The cellular market is legendary in its ability to lock in customers. In the US the phones are subsidized and locked. In Europe the phones are unlocked but when you go from country to country your rates skyrocket.   In the US the situation is even more interesting as carriers typically cripple devices making them less useful.

IP Communications News Week of November 3, 2007

November 5, 2007

What’s new in the world of IP communications? Well, as it turns out, quite a bit. For example, Allworx has just released version 6.8 of its software which includes follow-me functionality as well as allowing specific callers to be forced into voicemail. The latest update also has the ability to do some fancy things with messages which you can read about here.   Radisys who just had a blow out quarter recently introduced a new media processing blade.

IMS in a Box

November 5, 2007

In the IMS space perhaps one of the most controversial concepts I hear is IMS in a box. You see, some vendors tell me the whole concept of IMS in a box is counter to the concept of why the IP multimedia subsystem framework was developed.   My two cents? I like the concept from a marketing perspective and in the real world we all know IMS scales so the term “box” shouldn’t be a deterrent. So I was happy to hear that HP has teamed with Tekelec and BEA Systems to provide such an “IMS in a Box” system which combines applications and third-party software vendors with HP’s OpenCall Home Subscriber Server, BEA Systems’ WebLogic Session Initiation Protocol Server and Tekelec’s TekCore Session Manager.   As you may have guessed by now these components interoperate seamlessly to create a complete IMS solution and this is why I like it.

Fluke

November 3, 2007

In the world of advertising the expression commonly used is “perception is reality.” Moreover companies are often branded by customers. If I say IBM, you will say mainframes. Oracle? Databases.   Sometimes I feel it is my job to help uncover companies who have a broader portfolio of products than is generally appreciated.

Voxalot

November 3, 2007

Obviously getting into the VoIP provider space is a tough proposition with all the competition out there. An interesting approach to entering the space is to partner with other providers. Certainly this is not a totally new concept but I thought it was impressive to hear Voxalot allows connectivity to 2,000 other SIP service providers.   I wonder if the next logical step in service provider evolution is to do what the banks did when ATMs became popular. As you may recall, in the early days you could only use an ATM card at your own bank.

NBA on your Cell

November 2, 2007

Say you are in a meeting – like the one I am in now (shh! ), and you feel you are out of the basketball loop… What do you do? Well one option is to take out your cell phone and hide it under the table and tune to Verizon Wireless V CAST Mobile TV.   There are more than 70 games you could be watching under the table, right now!   If there is a downside, it is that you can only access the service in 40 cities including some of the larger ones, Atlanta, Chicago, Las Vegas, Los Angeles, New York and Philadelphia.   The question worth asking of course is why Vegas… Every time I go to a Vegas hotel, there seem to be more flat screen TVs with basketball games than even Best Buy! I guess Vegas citizens don’t want to miss these important games when they are in the rest room.
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