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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Technology

Accela Inc.

July 28, 2007

The hosting and VoIP services market continues to do well. Providing VoIP service to companies is a much easier proposition than the residential space as the pure-play market leader Vonage charges so little, even they struggle to make money.   Thankfully Vonage has not decided to aggressively pursue the business market with unsustainable prices. By not doing this, they have allowed a slew of companies to focus on the mom and pop business space by providing reasonable pricing and excellent service levels.   8x8’s Packet8 service is an example of a company having great success on the low end of the SMB space. More recently I met with Tom Keffer CEO of Accela Inc. whose company is targeting larger companies and call centers with a hosted IP communications solution.

Iwatsu

July 28, 2007

As part of a recent whirlwind Dallas, Texas tour I had a chance to catch up with Iwatsu’s Don Gant and discuss what his company is up to. He tells me sales of the company’s EMA Enhanced Messaging Application service are strong and have accelerated after the tragic Virginia Tech shooting. The system allows e-mails and calls to be made at a rate of 1,000 calls per minute in order to notify family members or workers in an emergency situation.   One of the benefits of the system is the ability to allow called parties to interact with the emergency notification system. For example if you receive an evacuation notice by phone you can set the system to allow the called party to press a button to get the best evacuation route from different parts of a campus.

Another SunRocket Alternative

July 25, 2007

Recently I have reported on how Packet8, Nuvio and OneSuite are all looking to have SunRocket customers switch to them. Now there is another company looking to get in on the action… USA Telephone. I had a chance to interview the company’s CEO Bill Fogg today.   This is what he had to say:   Tell me about USA Telephone.

Bluesocket buys Pingtel

July 24, 2007

One of the fastest growing spaces in communications is the wireless market and it is essential all communications equipment providers address this area. To that end, Bluesocket, a company known in the WLAN and security space has just picked up Pingtel the company behind one of the first open-source PBX projects.   Pingtel started life designing and selling state of the art IP phones. The company won a number of awards for their nice designs but they were way ahead of their time. No one anticipated the IP PBX space having such a market slowdown from 2001-2003.   As the IP phone market did lose traction, Pingtel changed gears and launched an IP PBX and soon thereafter decided to make it an open-source project.

Microsoft Pushes into Communications and Beyond

July 23, 2007

Here is my August 2007 Publisher’s Outlook for Internet Telephony Magazine. It may be one of the longest pieces I have written in a while and it was great fun to put together and hopefully is something you will appreciate.   ----   In 1997 or so I regularly met with Microsoft executives in charge of the company’s telephony initiatives. At the time Mitch Goldberg and Mark Lee were the top spokesmen the Redmond-based software giant offered up to discuss where the company’s products fit into the telephony ecosystem. If you have been in telecom longer than seven years you likely remember the industry was once dominated by computer telephony integration (CTI) technologies allowing PCs and servers to talk with telephone switches.

IP Sizzles 2007

July 23, 2007

Google Cell Phone

July 22, 2007

Vista Remote Desktop Problems

July 22, 2007

VoIP News July 20, 2007

July 20, 2007

Here is the VoIP/IP communications new of the week. We start with the terrible news of SunRocket closing down without notifying customers. Not well done at all. As you can see below Nuvio would love to get these customers.

Latest Zultys Update

July 20, 2007

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