Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Technology

Rich Tehrani Blooper

September 6, 2007

Excendia

September 6, 2007

It is difficult to start this column without a reference to Wildfire the personal assistant launched in the nineties we all thought would take over the world. Of course by “we” I mean the people attending trade shows in the telecom space in the nineties. Wildfire was an auto attendant system allowing you to speak to the machine as if it was human. It would understand you and perform many functions for you.

Call Center Consolidation

September 5, 2007

There is more and more talk of call center consolidation and suites of products from single vendors seem to be what analysts and many companies are clamoring for. I came across an interesting twist on getting educated on this space via a webinar focused on a term I never heard before. Specifically: Consolidation 2.0.   As call centers have become more sophisticated so too have they gotten larger and more complex and especially difficult to manage. For example hiring agents may mean entering their information into myriad databases and disparate systems.

Allworx

September 5, 2007

I recently had the opportunity to ask Sandra Gault, EVP of Marketing at the rapidly expanding communications product company Allworx about the evolution of IP communications in the SMB space, VoIP and the direction her company is taking.   Allworx provides businesses with all the mission-critical communications support in a single system. They combine PBX and Key phone functionality with PC network services, along with VoIP, secured Internet access, remote office, group collaboration tools, and messaging software such as email, voicemail, unified messaging, follow-me calling, and group calendaring.   To learn more about the company, read this article published on TMCnet from earlier this year. Be sure to read this interview to the end… The answer to the final question is pretty surprising.   RT: Please outline your new corporate initiatives. SG: Our initiatives continue to enable the 3.5 million small to medium-sized (SMBs) businesses in the U.S. to transition risk-free and affordably to the benefits of VoIP, replacing the aging installed base of TDM key telephone systems that are incompatible with VoIP.

Fonality FtOCC Training

September 5, 2007

Extreme Video Solutions

September 5, 2007

Affordable Telepresence
I recently came across a company offering video conferencing solutions at an attractive price using a leasing model instead of a direct product sale. The company is called Extreme Video Solutions and is based in Arizona. For about $3,000/month and a minimum 3-year lease you get a T1 line and a 61” monitor with unlimited video conferencing. You don’t pay extra for multipoint conferencing -- it is all included.   The company bills its solution as something simple and easy to use – a secure, private TV network at a reasonable price.

Good Bye Foleo

September 5, 2007

On May 31st, 2007 I mentioned the Palm Foleo was doomed. Specifically I wrote the following:  
It seems doomed to me but perhaps Palm can morph it to be something useful down the line. But then again, I can't see what that will be.
  I finished off the post with:  
Palm would have been much better off making a truly functional ultra-mobile PC as if there is a market here that is going to be it.
  In today’s news we learn the Foleo is now being discontinued making it one of the shortest product launches to failures in history. The company is going to relaunch Foleo II at some point in the future but this is a mistake unless it is an UMPC.

Business 2.0 Shuts Down

September 5, 2007

There have been rumors about Business 2.0 Magazine shutting down for a while now. I heard about them a month or so ago. Now it seems the rumors were true.   I am sad to see the publication go. I really did like it.   In a way the “2.0” publications, Business 2.0, Fast Company and Industry Standard signaled a shift in the technology publishing world.

Dvorak on Google and AP Content.

September 4, 2007

John Dvorak is so correct about how the syndicated news outlets and the newspapers who support them totally screwed up by virtually forcing Google to carry syndicated content on their site.   Here are some of John’s Lucid comments which to be honest are just so compelling and accurate it is difficult to understand why he was first to mention it all.


Here is an excerpt:
It's almost as if the whole episode was an elaborate trap that the newspapers fell into out of sheer stupidity. You'll notice that the more commercially oriented news services, such as Reuters, aren't involved in this deal, although Google may take its feed, too, "out of the goodness of its heart."

Watching the U.S. newspaper industry implode because of its inability to keep up with the times, combined with a complete lack of understanding of the Internet and its mechanisms, is something to behold.   As I witness this, I actually see it as a good thing that papers are failing. I say that because this exhibition of incompetence and stupidity tells me that, apparently, this group has no business informing me about anything.






Nortel on Microsoft/Cisco

September 4, 2007

The following comments are from Nortel’s Tony Rybczynski regarding the new relationship between Microsoft and Cisco. I found them interesting and worth passing along.   ---   I was on holidays in Eastern Europe when the photo shoot took place. During my travels I learnt that the Austrio-Hungarian empire was largely created by making love (through arranged marriages) not war.
Featured Events