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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Technology

Armani, Samsung, Google and Microsoft

September 24, 2007

I am traveling today – and most of this week in fact. As I get ready to go, there are a few stories that have caught my eye this morning and may be worth a read. The first is the collaboration between Armani and Samsung who together will design a credit card sized phone. Will this be an iPhone killer?

Sun Reenters Telecom

September 23, 2007

With all the fanfare surrounding Microsoft’s reentry into telecom, I thought it worth mentioning Sun is doing the same thing. Microsoft has integrated their applications into communications (or vice versa) and even designed new devices such as phones and even a state of the art videoconferencing device named Roundtable.   Back in March I wrote a bit about Sun’s entry into the call center space around the year 2000. What I didn’t mention is in the nineties the company really pushed their servers as ideal platforms for computer telephony integration. The company was not very successful in this endeavor and part of the reason may have been the vertical focus the company had.

Best of Show ITEXPO West 2007

September 21, 2007

Congratulations to the best of show winners at Internet Telephony Conference & Expo last week in Los Angeles, CA. A list follows below and here is the detailed press release.   Best Service Provider Solution

Best Large Enterprise Solution
  • BlueNote Networks  (www.bluenotenetworks.com)
  • Instant InfoSystems (www.instantinfo.com)
  Best SMB Solution
  • Intuitive Voice (www.intuitivevoice.com)
  • Vocalocity (www.vocalocity.com)
  • Zeacom (www.zeacom.com)
  Best Consumer Offering
  • 8x8 (www.8x8.com)
  • T-Mobile (www.t-mobile.com)
  Best Development Tool
  • Aculab (www.aculab.com)
  • Sangoma (www.sangoma.com)
  Most Innovative Product
  • Sysmaster (www.sysmaster.com)
  • Telkonet (www.telkonet.com)
  Best Booth
  • Communicado (www.communicado-inc.com)
  • Fonality (www.fonality.com)
  Best Newcomer
  • 3CX (www.3cx.com)
  • Ixia (www.ixiacom.com)
  Best of Call Center 2.0
  • Contactual (www.contactual.com)
  • Oaisys (www.oaisys.com)
  • CosmoCom (www.cosmocom.com)
  Editors’ Choice

Call Center Quality

September 21, 2007

recently had a conversation with executives at TeleDirect International about how measuring call center quality is an important part of managing a successful call center operation. This is an important issue as IP communications has allowed contact centers to become truly distributed and subsequently more difficult to manage.   The first step in this move was distributed call centers and soon thereafter home agents allowed a more finely-tuned distribution of contact center resources. According to the company, implementing a proper quality monitoring solution can increase revenue by up to 15%. For this reason I invited the company to write an article on this topic to help educate those call center decision makers looking to make their contact centers more productive and ultimately successful.   ---   “An Integrated Application: Helping Your Contact Center Maximize its Investments” Written by, Rachel Sauerbrey, Marketing Manager at TeleDirect International   Businesses that have invested in contact centers have two fundamental areas they need to optimize- their sales and their people.

iPhones to Fail in Europe?

September 21, 2007

I have heard a number of analysts explain how the iPhone will face a tough sell in Europe and whenever I hear this news I wonder what substance the analysts may be ingesting to come up with such ludicrous ideas. If you haven’t encountered an iPhone yet, you will be blown away by it when you are.   At ITEXPO last week, IMS Forum President Michael Khalilian had his iPhone on a round table and everyone at the table wanted to see it and use it. This was at a communications show – I’ll grant you that. But I have seen this behavior duplicated at airports and train stations as well.   I have said before the lack of a real keyboard is a deal breaker for me personally.

Pika Asterisk-Based Device

September 18, 2007

ITEXPO West 2007 News

September 18, 2007

ITEXPO West 2007 News The staggering amount of news and analysis generated from last week’s Internet Telephony Conference & Expo is mind-boggling. Thanks to all the analysts, bloggers, members of the press and everyone else who covered ITEXPO.   Here are some of the stories I found. I am sure there are more and I will update this page as I come across new stories. Please forward any stories I missed to my e-mail address.   Thanks and happy reading.   ---   Internet.com   News from ITC West 2007   Ken Camp Unified Communications   ITExpo Podcast - Conversation with Todd Landry from Sphere Communications ITExpo Podcast - Conversation with Serge Forest from Paraxip
ITExpo Highlight Pictures

Update: 9/20/07
ITExpo Podcast - Conversation with Gurmeet Lamba from Clarus 
ZDnet
Russell Shaw   Packet8 CEO: in light of SunRocket’s demise, we’re hearing rumors of more VoIP market exits   Suzanne Bowen VoIP by Association   Internet Telephony West 2007 Witches' Brew Engineering Inc. (video included)
Update: 9/21/07

Businesses Receive Calls to a SIP Address, Tollfreeforwarding (video included)

Corporate Rat and Elusive Cheese   ITEXPO Presentation   The Gabby Geek   ITExpo Update   FierceVoIP   ITExpo extract   Current Analysis   INTERNET TELEPHONY Conference & Expo West 2007: Comverse Launches   PR LEAP   YIWA subsidiary Vitelity to make Big Splash at IT Expo Show in Los Angeles   Tom Keating     CNNMoney   Zarlink to Discuss Voice-over-IP Quality at INTERNET TELEPHONY Conference & EXPO West 2007   Jon Arnold   TMC ITExpo - Show Highlights   Alan Percy/The SIP Invite   Recap and thoughts on Internet Telephony   Rich Tehrani (You think I’d leave myself off )     Dan York (passing mention)   Thoughts on some of the roles that I could fill...








iPhone UK

September 18, 2007

SCO Bankrupt

September 17, 2007

In the 1980s I was MIS Director here at TMCnet. In case you aren’t aware I introduced desktop publishing to TMC around 1986 or so and we were one of the first publishing companies to standardize on PCs instead of Macs. At the time I saw no long term future for Apple. Boy have times changed.   Around 1990 I also upgraded our computer system from a proprietary Zilog-based UNIX to an Intel-based UNIX. At the time the two major players were SCO UNIX and Interactive Unix.   SCO was more expensive but the company’s sales team convinced me that SCO was spending on the marketing and would be around for the long haul.

Nokia Siemens Networks Interview

September 17, 2007

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