Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Technology

Call Center Flash Demo

October 4, 2007

Over a decade ago I came across Interactive Intelligence, a company who looked at the call center space as an area ripe with opportunity. They decided to market products which did exactly the opposite of what others were doing at the time.   While most companies were focusing on pushing box after box after box -- one for the ACD, another for the dialer, workforce management, etc… Interactive Intelligence decided to unify the communications mechanisms and deploy software as opposed to hardware. Their solution was to have a single configuration interface, navigation menus, etc.   I was thinking about the past decade in communications as I came across this interesting Flash demo from the company. It seems like more and more companies are now doing with Interactive is doing.   This demo talks a bit about the company and the Customer Interaction Center solution they provide.

Nokia Ferrari Phone

October 4, 2007

60 lucky people will be able to own the new Nokia Ascent Ferrari 60 phone. As is the case with the cars, if you have to ask how much it costs, you can’t afford it. Let’s put it this way. Assuming the average car costs around $30k and the Average Ferrari costs about $300k – you pay a 10x premium for the prancing horse.   The situation is similar with the phone where if the average smartphone costs around $250, you can pick up this new Ferrari phone for about $25k.

Freeconferencecall.com

October 4, 2007

If you are interested in how services like Freeconferencecall.com make money be sure to check out this article in the Wall Street Journal (paid content). In short, large phone carriers like AT&T and Verizon have to pay 5.3 cents per minute to terminate calls in rural parts of Iowa due to the way the telecom regulations in the US work.   So free conference calling services, chat and sex lines were set up with numbers connecting to rural Iowa. The rural carriers split the incoming revenue with the internet companies.   The large phone companies started to block calls, the free conference calling services complained to the FCC and now the large phone companies stopped blocking calls and instead refuse to pay.   If nothing else this article shows just how inconsistent the telecom policies are in the US and moreover how technologies like the internet and IP communications have been able to open up large business opportunities.

Reselling VoIP

October 3, 2007

Calling all consultants, VARs, systems integrators and other resellers… Be on the look out for information on how you can make money selling IP communications. Specifically hosted communications. Now that I have got you looking, please indulge me as I give s shameless plug to a web seminar sponsored by Speakeasy, Polycom and TMCnet.   Here are some of the details. As always the webinar will be archived for future viewing if you miss it live.

Unified Communications Gaining Momentum

October 3, 2007

In less than two weeks the communications market will be bolstered by the announcement of Microsoft officially entering the unified communications space in a major way. As a show of their support for the market, Microsoft chairman Bill Gates will be speaking about the opportunity to a live audience.   To get an idea of what Microsoft will be rolling out be sure to read my recent article on the company.   The significance of this news cannot be underestimated as Bill Gates is not used by the company to push technologies which are not core to Microsoft’s strategy. If you need proof that Microsoft is serious about unified communications, imagine at a time when Microsoft is rolling out new music players and some of the most popular video games in the world, Bill Gates is taking time to talk unified communications instead of video games or music players.   I would imagine if there is nothing to slow the momentum down, 2008 will certainly be the year of unified communications. This will hopefully be good for the entire communications industry and give more choice for corporate customers.

Google Adds Security

October 3, 2007

The day’s news has been pretty steady and one of the most interesting bits coming across my screen is certainly Google’s decision to add security from Postini into their Google Apps Premier service. This is a great idea as Google has gotten into some trouble lately because their applications have some security flaws due to problems such as captured cookies and others.   Every vendor has to deal with security issues and the best way to handle such problems is to take them head on and add security. This is a positive move for Google.   Disclosue: The author is a shareholder in Google but thinks Google apps have a long way to go before he switches to hosted applications.  

Verizon Voyager: iPhone Killer?

October 3, 2007

With all the hoopla surrounding the iPhone it is not surprising that Verizon Wireless is touting a suite of new phones and one – the LG Electronics Voyager is being touted as an iPhone killer. The device runs on the faster Verizon Wireless data network (Probably EVDO Rev. A) and has a keyboard. These are the two Achilles heels of the current iPhone. The device is similar to Apple’s phone in that it has a touch screen and web browser built-in.   So will this device be an iPhone killer?

Phil Hill

October 2, 2007

Welcome Phil Hill to TMCnet as a columnist. Phil’s column is titled Hosted Hearsay and his first article is titled Small Business VoIP: Is it an Elephant or Gorilla? Where he discusses the reason why all SMBs are lumped together.   Here is a salient part of the article:   Small Business is a Big Market While similarities between eating five-toed pachyderms and the small business market may seem a stretch, let’s remember that they have one thing in common: they’re both very large. According to U.S. Census data, there are 5,083,750 businesses in the U.S.

HTC Phones

October 2, 2007

It is times like this I get jealous of the smartphones the Europeans get. HTC makes a pretty good device in the 6700 and these devices are likely better as they are newer and have better processors and in some cases form factors.   The new smartphones—HTC Shift (available November), HTC S730 (available this month) and HTC P6500 (available November)—are aimed at the business user, featuring mobile computing features such as souped-up mobile messaging. HTC also announced a line of headsets intended for use with the new smartphones.   HTC described its Shift smartphone as a device that combines “the power of Windows Vista with always-connected 3G/HSDPA connectivity.” It features HTC’s new SnapVUE technology, which provides users with access to calendar, e-mail, SMS messaging and contacts without needing to boot up—thus extending battery life.

Response Point

October 2, 2007

For at least a decade PBX manufacturers would speak to me off the record about their trepidation regarding Microsoft entering the phone business. For those companies who hoped the day would never come, they should probably avoid reading this article from TMCnet’s Greg Galitzine detailing the availability of Response Point.   Microsoft has partnered with a number of companies to bring these systems to market. Some of the partners consist of Quanta Computer, D-Link and more recently Aastra. The cost for the systems is between $2,500-$3,000 for 4-5 users.   I have used Microsoft’s Response Point phone system both in TMC Labs and in Microsoft’s Redmond office.
Featured Events