Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Advertising 2.0: What it Shouldn’t Be

November 22, 2007

The internet has evolved to a point where there is almost no information you can’t find about someone if you really want it. Enter a phone number in some search engines for example and you can get a home address.   Over the years there have been many advances in technology which over time have raised concern by privacy advocates. Toolbars which track websites a user visits -- like those supplied by Alexa (now a division of Amazon), scared some in the nineties. A few years back, fears were raised when Google announced their new Gmail e-mail service would have the company’s computers “read” e-mails and match ads based on keywords in a message.   The latest privacy controversy has to do with social networking and in particular, Facebook.

Nokia 810 Review

November 21, 2007

Rumor Mill: Google Buying Skype

November 20, 2007

I have to be honest with you my loyal and devoted readers. I am disgusted with myself. Why you ask? Because I am an addict – I am addicted to writing about Google.

Google TV

November 20, 2007

If you think Android and the Open Handset Alliance are interesting, check out this article form TechCrunch about how Google may soon be in the set top box market and by doing so will be have the ultimate platform to integrate television and advertising.   Here is an excerpt of this very well-written article:  
Before Google announced Android, many people thought Google was developing its own mobile phone. But the point of Android is to get other companies to build the phones and a new set of applications for them. Google wants to supply the underlying technology to make it happen, and finally bring the mobile world into the Web age. It should be obvious by now that Google is much happier when it is creating technology platforms—for mobile apps, for social apps, for advertising— than one-off consumer products.

COTS to the Service Provider Rescue

November 20, 2007

There was a time when service providers had to purchase massively expensive proprietary equipment in order to deploy telephone service. Class 4 and 5 switches required enormous investment and could be justified as this equipment would be depreciated over many years in a well-known and slow-moving competitive environment.   Then along came VoIP and the market shifted into high gear. All of a sudden customers wanted more services and they wanted to spend less money for it all. Competition seemed to come from every direction with crazy “woohoo” ads from companies like Vonage and more sober ads from the cable companies.   Even worse, the wireless companies began to take share making it that much more difficult to pay for the massive iron sitting in central offices worldwide.   Just before VoIP became popular, new architectures such as CompactPCI and later Advanced TCA emerged allowing service providers to benefit from technologies being popularized in the enterprise and consumer markets.   As voice becomes a cheaper and cheaper commodity, service providers must look for other services to replace lost revenue.

Ma Bell Strikes Back

November 20, 2007

Recently I wrote an article titled Ma Google which discussed how Google needs to do anything – everything it can to have a direct pipe to customers so they can bypass service providers who could block their access.   Now it is AT&T which is gearing up to take on Google head on. How you ask? By acquiring Ingenio the pay-per-call advertising company. Initially AT&T will integrate the service into its directory assistance products but it is easy to see how the company could try to build a huge advertising network similar to what Google has done with Adwords.   Just think about how many businesses AT&T already has as customers.

Avaya DevConnect

November 20, 2007

Over the years, TMC has worked closely with Avaya to host their DevConnect Developer Conference at TMC events such as Communications/VoIP Developer. I have always found these events to be extremely valuable as Avaya does a great job getting the world’s best and most knowledgeable speakers to be part of this show.   In a way I feel a special closeness to this conference because back in 2000 when Avaya hadn’t spun out of Lucent and their first ever IP-PBX was called the IP Exchange System – I was invited to be the first keynote speaker in Las Vegas. This event was being held concurrently with a TMC event as well.   So if you are interested in learning more about Avaya’s Developer Connection program or communications development in general, I recommend this conference.   The DevConnect Developer Conference is happening November 28, 2007 at Avaya Labs in Lincroft, New Jersey and is free for attendees who will benefit from great networking opportunities with Avaya professionals as well as the ability to connect with Avaya engineers and business development managers. Also, attendees will be offered hands-on demonstrations within the Avaya DevConnect Labs.   As an added bonus, attendees of the conference will also qualify to win an Apple iPod Touch.

Kindle: Nobody Wants This Thing

November 20, 2007

OK, I have heard about Kindle and other e-book readers and in my opinion, no one wants one of these things. I could be more eloquent and wax poetic about how this device is not the same as a book and people will not warm up to it, etc but i won’t.   So in short, I am a huge fan of Amazon and this is a great idea for them to try but I think no one wants one. If they sell more than 100,000 of these things I think the earth will stop spinning.   I would love to be proven wrong but I am pretty sure I won’t be. Sorry Amazon.

Packet8 MobileTalk

November 20, 2007

Having seen invention after invention and new technology after new technology come along I can say I have begun to appreciate some of the more simple things in life. Don’t get me wrong, I like complex technologies such as the iPhone allowing one to surf the web in a fashion which comes close to a laptop browsing experience.   But I realize that some technologies are too complicated for mass adoption and as such I appreciate simple solutions like Skype which anyone can use.   Having said this, when I found out Packet8 has developed a new solution named MobileTalk which allows long distance VoIP calls to be made by mobile phones I could not help but be excited. Why? Well because I am very much aware of how difficult it is to call international numbers with a calling card.   I spend a good deal of time in the car and it is a nightmare to dial long international numbers including calling card while driving.

Mobility as Strategic Advantage

November 20, 2007

It is obvious that mobile device proliferation has had a dramatic increase in productivity for knowledge workers worldwide. In addition it is well known the US government and military functions more effectively because it relies on Blackberrys.   It goes without saying that the individual mobility needs of a users varies widely as some mobile workers need optimal web access while others primarily need e-mail access and others may need specific applications.   It is also well known that every mobile device today from Blackberry to iPhone consists of numerous design tradeoffs weighing size, keyboard, connection speed, processor speed and more.   The next point worth considering is consumer choice. For example, if using the best device makes users most productive, then having the greatest access to devices means the best potential fit of personal needs and device which in turn means the most potential productivity. After all, if a user needs access to the best browser, they need a device with sufficient resolution to allow for this.   As different users have different device preferences and needs, it seems obvious that having one dozen devices to choose from is better –from a productivity standpoint – than having four.   If we can agree that having the greatest access to mobile devices can make users most productive then we must further acknowledge that if a country such as the United States has access to the greatest variety of mobile devices it will in turn have a competitive advantage in the world market.   Unfortunately the opposite is true and I was reminded of just how far behind the US is when it comes to mobile phone choice as I read this MSNBC/Forbes article titled Coolest cell phones you can't get in the U.S.   While this article is focused more on consumer-friendly phones, the situation in the business phone market is similar and U.S.
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