Technology

Red Hat in Trouble

October 30, 2006

When Oracle decides to compete with you, watch out. That is the theme of this article and it states Red Hat is in real trouble now that Oracle has declared it will offer Linux support for half the going rate. I have trouble disagreeing with anything in this article which means IMHO Red hat is likely in real trouble.

Posted in Technology

PayPal and HP

October 30, 2006

I have a PayPal account but I don't use it that often. I suppose I use it a few times a year as opposed to my credit cards which I use daily. Now it seems PayPal is everywhere and I can even buy HP computers with the service. Still the credit card companies with cash back and airline miles have a pretty good lock on me and keep me from switching over to the PayPal side. I suppose for people without credit cards, PayPal makes a great deal of sense. It is also a great way to transfer money from one person to another fairly seamlessly.

Posted in Technology

What the Hell.com

October 29, 2006

If you are interested in going to Hell.com or better yet owning the domain name it will cost you. Saints and sinners alike started the bidding on this domain name recently but failed to reach the $2.3 million reserve required for the URL to change hands.

Many in the blogosphere say Lucifer has been routinely threatening all bidders in an attempt to keep the price from reaching the stratosphere. Rumors abound that Google may be interested in the domain name as an extension to their Google Earth program. According to sources, Google execs think they have gone as far as they can with Google Earth and need new ways to keep the stock humming along.

In typical Google fashion the excellent Google Earth technology is to be replicated in heaven, hell and the afterlife.

After consulting with many analysts in the space -- most of whom as you might imagine have horns and tails -- I have learned that the authorities at Vegas.com are keenly aware of the auction and are sitting on the sidelines to see who picks it up.

Posted in Google, Technology

Web 2.0 meets VoIP and Call Center 2.0

October 27, 2006

If I have to say what the most interesting thing happening in the call center today it is call center 2.0 which like every other concept with a 2.0 moniker means many different things depending on who you are. For this article the definition of call center 2.0 is an application or service that takes advantage of web 2.0

In this case the seamless passing of information between applications and websites (one definition of web 2.0) creates the ultimate new tool for call centers.

SKY-click is a free call center solution which leverages the Skype client and turns this software into a call center solution that scales. It includes important features demanded in a professional solution such as time management, call dispatching, managing the availability of collaborators, missed call solution, feedback management as well as music on hold.

The integration into the corporation’s Web site allows for live human assistance by voice using VoIP, chat/IM and video. SKY-click PRO is available on salesforce.com’s AppExchange and can be run on existing hardware and software environment.

In addition to SKY-click Pro, SKY-click is launching SKIPI.

Posted in CRM, Call Center, Conferencing, IP Communications, ITEXPO, Open Source, SIP, Speech Technologies, Technology, VoIP

Heading Home From Lisbon

October 26, 2006

It has been a wild week here in Lisbon at Dialogic Connections and there is so much going through my head. Will the new Dialogic be anything like the old one? Can it generate more interest in telecom? Will more companies be drawn to this market via the company's partner program?

Posted in CRM, Call Center, Conferencing, IP Communications, IPTV, ITEXPO, JITC, Open Source, SIP, Security, Speech Technologies, Technology, Video, VoIP, WiMAX, Wireless

Ecosystem 2.0

October 23, 2006

With all the talk lately of web 2.0 and whether it is a real or just an arbitrary designation we may find ourselves discussing the wrong topic. There are many who wonder about web 2.0 asking what it is and if it is worth anything more than web 1.0. Google obviously thinks YouTube is worth almost 2 billion and these guys aren’t fools. Even Steve Ballmer has public comments about the YouTube/Google deal but he is careful to question web 2.0 valuation without dismissing the websites of the 2.0 world.

But what is web 2.0?

Posted in Google, Technology

SpamThru: P2P Anti-Virus Trojan

October 23, 2006

A state of the art p2p Trojan horse called SpamThru includes its own anti-virus software to ensure it isn’t competing with other viruses or Trojan horses. We are seeing viruses enter the age the of the ultimate selfishness where they don’t want to share or play nice with others. See the story for details on this state-of-the art Trojan.

Posted in Technology

Technical Difficulties

October 23, 2006

The writer of this blog is experiencing technical difficulties due to writer's block. We will return to your regularly scheduled blogging after a few moments. Thank you for your patience.

Posted in Technology

Femtocell Definition

October 20, 2006

According to Mae Kowalke, femtocells are small cellular base stations that provide enhanced coverage at the far edge of the network. They will enable wireless providers and others perhaps to provide services such as IPTV and definitely FMC.

Perhaps most importantly femtocells will allow service providers to shore up their coverage without the need for expensive towers. T-Mobile is rolling out this technology as we speak and there seems to be lots of opportunity for this market as ABI predicts that, by 2011, annual worldwide shipments of femtocell products will reach 19 million units.

Specifically, ABI predicted that “by 2011 there will be 102 million users of femtocell products on 32 million access points worldwide.”

My take? I have predicted for while that a new technology would come out soon that is better than WiFi and not quite WiMAX.

Posted in Broadband, IMS, IP Communications, IPTV, SIP, Security, Technology, Video, VoIP, WiMAX, Wireless

VoIP Planet on ITEXPO

October 19, 2006

Here is a great write up on Internet Telephony Conference & Expo from Mark Miller over at VoIP Planet. What I like about Mark’s piece is that it is a great overview of many of the events that took place during the event.

There was truly a tremendous amount of activity at the show and as Jon Arnold mentioned earlier, one person couldn’t do justice to it all. Still, great job Mark. Thanks for the coverage.

Here is an excerpt:

Quintuple play?
We’ve all heard of double and triple plays in baseball, but now a VoIP organization is pitching ways to better manage and bill for the quintuple play of IP-based services, including broadband, mobile, VoIP, IPTV, and Emerging Content. The Internet Protocol Detail Record Organization (IPDR) is a consortium of service providers, software and equipment manufactures, system integrators, and billing vendors that are collaborating to facilitate the exchange of usage and control data between networking and hosting elements.

Posted in Broadband, Call Center, IMS, IP Communications, IPTV, ITEXPO, Open Source, SIP, Technology, Video, VoIP, Wireless

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