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Technology

Cell Phones Reduce Traffic

November 6, 2006

Two companies, IntelliOne and AirSage are working on a solution to the growing traffic problem on the nation's roads. By using data related to cellphones traveling in cars, they are able to see where traffic is moving and where it is not. Since the data will be used in aggregate there isn't an immediate privacy problem but it is obvious law enforcement will have instant access to this system. In addition expect there to be data breaches like there are everywhere else.



Cy Smith, AirSage's president and CEO, said more than $1 billion is spent each year by government agencies to track traffic, but the expense doesn't even cover 1 percent of the nation's roads.

NTP Sues Palm

November 6, 2006

Sony Type G

November 4, 2006

Sony has done it again with their featherweight Vaio which is called the Type G. Perhaps the G refers to the absence of grams as the laptop weighs in a bit shy of 900 of them. That is just under 2 pounds by the way. As an aside, I have never been a fan of the name Vaio for Sony’s laptops but I have been a fan of how well Sony computers have been designed. They always look much nicer than the typical black box design of other PC makers.

I started this entry by saying the company has done it again as I recall being blown away at the diminutive size of the original Sony Vaio laptops many years ago.

Of course we all know about the Sony battery recall saga that seems to never end.



PayPal Explosion

November 1, 2006

Cable Companies Vulnerable?

November 1, 2006

There are some very smart people in the telecom business who are betting on the cable companies as the winners in the service provider wars. Their logic goes something like this. The cable companies have relationships with content providers and have faster broadband connectivity and are taking away voice market share from the LECs. The phone companies aren’t even able to deliver TV yet.

There is some sound logic here. The LECs are behind and if they don’t catch up soon they can be in trouble over time.

The one ace up the sleeve of the phone companies is their relationships with businesses which are better than the cable companies.



RSS in your IM

October 30, 2006


If you need to get up to the minute updates on your RSS feeds such as this one from Dan York (which alerted me to this story), you want to check out the RSS Robot which takes an RSS feed and connects it with Skype so you get an IM in Skype when new RSS info comes through. I already get alerted to new RSS feeds from my reader so this isn’t too useful for me. Still it could be useful to someone who is hooked on Skype and whose RSS reader doesn’t alert them to new content.

As we begin to see more and more products integrate with Skype the question becomes when we see a full-fledged office-like environment evolve around Skype. First we would need an e-mail client – perhaps this AJAX-based one from BlueTie will do.


Red Hat in Trouble

October 30, 2006

PayPal and HP

October 30, 2006

What the Hell.com

October 29, 2006

If you are interested in going to Hell.com or better yet owning the domain name it will cost you. Saints and sinners alike started the bidding on this domain name recently but failed to reach the $2.3 million reserve required for the URL to change hands.

Many in the blogosphere say Lucifer has been routinely threatening all bidders in an attempt to keep the price from reaching the stratosphere. Rumors abound that Google may be interested in the domain name as an extension to their Google Earth program. According to sources, Google execs think they have gone as far as they can with Google Earth and need new ways to keep the stock humming along.

In typical Google fashion the excellent Google Earth technology is to be replicated in heaven, hell and the afterlife.

After consulting with many analysts in the space -- most of whom as you might imagine have horns and tails -- I have learned that the authorities at Vegas.com are keenly aware of the auction and are sitting on the sidelines to see who picks it up.





Web 2.0 meets VoIP and Call Center 2.0

October 27, 2006

If I have to say what the most interesting thing happening in the call center today it is call center 2.0 which like every other concept with a 2.0 moniker means many different things depending on who you are. For this article the definition of call center 2.0 is an application or service that takes advantage of web 2.0

In this case the seamless passing of information between applications and websites (one definition of web 2.0) creates the ultimate new tool for call centers.

SKY-click is a free call center solution which leverages the Skype client and turns this software into a call center solution that scales. It includes important features demanded in a professional solution such as time management, call dispatching, managing the availability of collaborators, missed call solution, feedback management as well as music on hold.

The integration into the corporation’s Web site allows for live human assistance by voice using VoIP, chat/IM and video. SKY-click PRO is available on salesforce.com’s AppExchange and can be run on existing hardware and software environment.

In addition to SKY-click Pro, SKY-click is launching SKIPI.







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