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Rich Tehrani
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Technology

Cable Companies Vulnerable?

November 1, 2006

There are some very smart people in the telecom business who are betting on the cable companies as the winners in the service provider wars. Their logic goes something like this. The cable companies have relationships with content providers and have faster broadband connectivity and are taking away voice market share from the LECs. The phone companies aren’t even able to deliver TV yet.

There is some sound logic here. The LECs are behind and if they don’t catch up soon they can be in trouble over time.

The one ace up the sleeve of the phone companies is their relationships with businesses which are better than the cable companies.



RSS in your IM

October 30, 2006


If you need to get up to the minute updates on your RSS feeds such as this one from Dan York (which alerted me to this story), you want to check out the RSS Robot which takes an RSS feed and connects it with Skype so you get an IM in Skype when new RSS info comes through. I already get alerted to new RSS feeds from my reader so this isn’t too useful for me. Still it could be useful to someone who is hooked on Skype and whose RSS reader doesn’t alert them to new content.

As we begin to see more and more products integrate with Skype the question becomes when we see a full-fledged office-like environment evolve around Skype. First we would need an e-mail client – perhaps this AJAX-based one from BlueTie will do.


Red Hat in Trouble

October 30, 2006

PayPal and HP

October 30, 2006

What the Hell.com

October 29, 2006

If you are interested in going to Hell.com or better yet owning the domain name it will cost you. Saints and sinners alike started the bidding on this domain name recently but failed to reach the $2.3 million reserve required for the URL to change hands.

Many in the blogosphere say Lucifer has been routinely threatening all bidders in an attempt to keep the price from reaching the stratosphere. Rumors abound that Google may be interested in the domain name as an extension to their Google Earth program. According to sources, Google execs think they have gone as far as they can with Google Earth and need new ways to keep the stock humming along.

In typical Google fashion the excellent Google Earth technology is to be replicated in heaven, hell and the afterlife.

After consulting with many analysts in the space -- most of whom as you might imagine have horns and tails -- I have learned that the authorities at Vegas.com are keenly aware of the auction and are sitting on the sidelines to see who picks it up.





Web 2.0 meets VoIP and Call Center 2.0

October 27, 2006

If I have to say what the most interesting thing happening in the call center today it is call center 2.0 which like every other concept with a 2.0 moniker means many different things depending on who you are. For this article the definition of call center 2.0 is an application or service that takes advantage of web 2.0

In this case the seamless passing of information between applications and websites (one definition of web 2.0) creates the ultimate new tool for call centers.

SKY-click is a free call center solution which leverages the Skype client and turns this software into a call center solution that scales. It includes important features demanded in a professional solution such as time management, call dispatching, managing the availability of collaborators, missed call solution, feedback management as well as music on hold.

The integration into the corporation’s Web site allows for live human assistance by voice using VoIP, chat/IM and video. SKY-click PRO is available on salesforce.com’s AppExchange and can be run on existing hardware and software environment.

In addition to SKY-click Pro, SKY-click is launching SKIPI.







Heading Home From Lisbon

October 26, 2006

It has been a wild week here in Lisbon at Dialogic Connections and there is so much going through my head. Will the new Dialogic be anything like the old one? Can it generate more interest in telecom? Will more companies be drawn to this market via the company's partner program?

Ecosystem 2.0

October 23, 2006

With all the talk lately of web 2.0 and whether it is a real or just an arbitrary designation we may find ourselves discussing the wrong topic. There are many who wonder about web 2.0 asking what it is and if it is worth anything more than web 1.0. Google obviously thinks YouTube is worth almost 2 billion and these guys aren’t fools. Even Steve Ballmer has public comments about the YouTube/Google deal but he is careful to question web 2.0 valuation without dismissing the websites of the 2.0 world.

But what is web 2.0?

SpamThru: P2P Anti-Virus Trojan

October 23, 2006

Technical Difficulties

October 23, 2006

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