Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Technology

Web Portals

March 25, 2006

China Blog News

March 23, 2006

CallMiner

February 28, 2006

Here is a real cool blog entry from fellow blogger Dan Rua, Managing Partner of Inflexion Partners on the future of audio searching. Audio data is voluminous and call center recordings alone present an invaluable resource – a virtual treasure-trove of business intelligence. Within a few years it would be corporate malpractice (thanks to Brooke Greenwald for alerting me to this term – not sure if she coined it) to not have access to all call center conversations when querying the internal database.

Information in text form is growing exponentially and you can expect voice conversations to grow even faster. Will corporations of the future archive and sift through all telephone conversations in a company?

Directory Assistance Comes to VoIP

February 27, 2006

For years I have written about how service providers have been charging the public for a non-service. What I mean is charging for the unlisted or non-published service. I think I have been writing about the topic for eight years or so but rather than find my first writing on the topic, I was satisfied locating a reference to the subject in my Internet Telephony Magazine Publisher's Outlook of August 2002.

In my earlier writings I complained about the service and frankly I was never fond of paying to have a non-published number. Later in life I realized that if people will pay $40 a month to keep their number unlisted, they might pay a service provider for anything.

Here is an excerpt from the above article making this point:

ONE WAY OUT


Domestic service providers are in a different situation.






TMC News Snapshots

February 25, 2006

Here is a new service from TMCnet – News Snapshots™ that will allow you to have a single page to go to keep track of important companies and topics in communications and technology. Bill Gates even gets a page. A snapshot of Nortel for example allows you to keep track of news and articles about the company as well as a stock chart.

The service is in beta and we hope that it helps you keep track of the companies and topics you have interest in. Let us know if you have suggestions for improvement.





3COM
3GSM
Adobe Systems
Agere Systems
Alcatel
Apple
Aspect Software
AT&T
AudioCodes
Avaya
BellSouth
Bill Gates
Broadcom
Cablevision Systems
Cingular
Cisco Systems
Comcast
Convergys
Covad
Dell
Earthlink
EMC
Ericsson





















PPLive and Net Neutrality

February 25, 2006

I was a bit harsh when I said it was game over for the LECs in a recent blog entry about content providers providing a Tivo-like service that prerecords a number of programs so as to simulate live TV. This could be done to avoid having to pay LECs for high-speed broadband access to their customers. The point is that if the LECs are going to spend all their time protecting their networks they will lose. It is that simple.

VoIP, Nortel, Blackberry and Google Analysis

February 25, 2006

You can learn a great deal about the VoIP and broader communications and technology markets if you just listen (or in this case read) carefully. For example this week saw the launch of a new VoIP service by the name of TalkDaddy. The company differentiates itself by charging an annual fee of $179 for residential service and $299 for business. While this is not the first company to try an annual VoIP pricing plan it certainly continues a disturbing trend of service providers competing on price and not quality or features.

VoIP and CRM Happenings

February 24, 2006

My youngest daughter woke up a few times last night meaning of course I got a late start which translates into blogging late. I have been scanning the net for a while and here are some of the stories that caught my eye.

Ditech Communications Voice Quality Assurance solution was recognized at 3GSM with a “Highly Commended” label. While this award must seem sweet to executives at Ditech it comes without the added calories of this next story involving Dannon Yocream Frozen Yogurt going with a CRM solution from Sage Software. "Our biggest gain from Sage CRM is the ability to share customer and prospect databases with all users," explained Brad Gaylor, information systems manager for Yocream International, Inc. "We were aiming to better manage leads and accomplish more sales growth, which is what we are seeing as a result of implementing Sage CRM."

Frozen yogurt became the “in thing” when I was in college and the University I went to was still using punch cards in some departments when I enrolled.



Oracle in SIP Market

February 18, 2006

I am pretty surprised by the news of Oracle entering the SIP market. 'The addition of Hot Sip's technology will allow Oracle to build on its leadership in middleware and in carrier-grade communications infrastructures,' said Thomas Kurian, senior vice president, Oracle Server Technologies.

Oracle is in just about every other business so why not VoIP and SIP. This is a big deal in my opinion and more importantly it signals that Oracle is serious about telephony. I have had 2 people drop hints in the last two weeks about Oracle looking into acquiring an open-source PBX company.

I don’t know if these hints were just me reading into casual comments or not but this announcement certainly sets the stage for more acquisitions by the software titan.

In the CRM market Oracle made a few acquisitions so I would not be surprised to see further M&A activity in VoIP as well.





Nokia Predicts Massive IMS Growth

February 17, 2006

According to this article Nokia thinks the IMS market will be huge. There are a number of reasons including the need for more revenue creation opportunities and services. Services like mobile video and fixed mobile convergence are discussed in the article.

Here are some excerpts:

IMS has been a focus at this year's mobile industry trade show in Barcelona, with announcements from firms such as TeliaSonera, Ericsson, Vodafone and Nokia on plans for the technology.

IMS is a platform that allows telecoms providers to quickly rollout new services, such as video calling, and it allows consumers to use one phone which automatically switches between mobile and fixed-line networks.

"The IMS market is not big yet, but it is of strategic importance," said Kai Konola, head of strategy at Nokia's networks unit.

"In 2006 I would expect it to be in the ballpark of 100-200 million euros. In 3-4 years time it will be an over 1 billion market," he said.

Electronics manufacturer Flextronics said in a statement more than 200 fixed-line and mobile telecom operators were running trials using IMS.

Every major technology firm, including the world's top network maker Ericsson and U.S.













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