Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Technology

Vodafone Could Buy Vonage

April 14, 2006

Recent reports point to the fact that Vodafone may be targeting fixed line telephony as a way to allow it to offer bundled services. The wireless leader is a global powerhouse and needs to find a way to compete with other companies that are increasingly using bundling to attract and keep customers.   The natural expansion play for the company is to purchase cable companies in the US or to focus on WiMAX. Another option is to pick up Vonage or Packet8 so that it can become an overnight VoIP (and thus a fixed line phone) company.

VoIP Going Mainstream

April 13, 2006

My friends in the North Carolina area have probably already seen that I was quoted in the local newspaper, this morning. The Charlotte News & Observer has an article that is written by John Murawski which discusses the mainstreaming of VoIP services.

The article was prompted by a company Bandwidth.com who recently signed an agreement with CompUSA to deliver VoIP service in their retail stores.

John’s article is certainly balanced with a a good smatteringof examples and lots of research which is evident in excerpts like this:

Southwest Durham Family Medicine switched to VOIP as a cheaper way of getting voice and data services from the same company, said David Brooks, manager of the six-employee medical practice. Brooks described the service quality as excellent.





"Sometimes it's so clear on the phone, there's no static, and people think the call's been dropped," Brooks said.


This particular statement is why some vendors actually put noise on the line intentionally so people don’t think the call has been dropped!

Here is my quote:

"This is another step in the mainstreaming of the VOIP market," said Rich Tehrani, editor and publisher of Internet Telephony magazine.




Cacti

April 12, 2006

When IP based call centers first came of age there was a challenge presented in how to record VoIP calls and further, where to record them. I met a number of call center companies at TMC’s VoIP Developer show who were there to solve this precise problem. There are now a number of companies targeting this situation. Once company that has made this once prickly situation easier to deal with is Cacti.

The company’s Converge VoIP platform supports SIP and H.323 as well as many of the current compression standards.

Search Engine Research

April 12, 2006

Wow! Is this a powerful survey. iProspect says that if your search results are not on the first three pages of reach engine results you pretty much need to give it up. Why?

Inter-Tel Power Struggle

April 12, 2006

There is a power struggle at Inter-Tel. I find this surprising as from where I stand the company is running better than ever. I haven’t been digging into the financials mind you but they are rolling out new products that are doing well and are doing a great PR job.

Still, it is possible that Inter-Tel will go private as a result of this struggle. It is also possible that it will be acquired. In my opinion going private will be good for the company as it will allow Inter-Tel the flexibility to focus on long-term growth and not short-term earnings.

Blog as Memory

April 12, 2006

Written on my way to CTIA last week


I am on my flight out to Las Vegas and something kind of funny keeps happening to me. I keep getting confused about my flight. It started at the gate where I passed by it because I saw a banner that said US Air. I of course am flying America West. I asked a friendly gate agent where America West ticketing is located and she pointed me back to the area with the US Air banner.

So I got my ticket and didn’t think much of it.

Later I boarded the flight and before takeoff a video was shown mentioning US Air throughout. Weird I thought.




Call Center 2.0 Sponsor

April 10, 2006

TMCnet Podcast

April 10, 2006

Milliondollarhomepage decline

April 10, 2006

Hollywood Does Downloads

April 6, 2006

In what may be the ultimate fine line to walk, Hollywood is entering the age of broadband technology and allowing movies to be downloaded at the same time they are available on DVD. The catch? It takes an hour to download a movie, you can only see the movie on 3 computers and if you burn a DVD you can only see it on a computer, not a DVD player.

One other potential deal killer is the price -- $20-$30 which is higher than the equivalent DVD. Beyond the price there will be less additional footage on the downloaded movies than the DVDs.

The higher price is justified by movie execs who say you are paying for convenience and portability.



Featured Events