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A Social Aggregation Site No One Wants to be Part of

June 26, 2012



It’s interesting that many on the internet think the future of media has to have a curation component – some even suggest aggregation as an important area of focus. I couldn’t help but think about these suggestions when I happened upon a website We know what you are doing which categorizes public Facebook posts in ways which the posters will likely not be happy about.

For example, there is a category titled “Who wants to get fired” with posts which seem to all have the text “hate my boss” in them. There is also a category titled “Who’s hungover?” which basically is a search on the word “hungover.”

Oracle Customer Experience Live Blog

June 25, 2012






The event is about to begin.




Judy Sim CMO takes the stage




Mark Hurd President takes the stage.

Mark started off talking about the need for happy customers.

Only 30% of customers can engage with customers on mobile - few of these people have insight on the mobile experience and fewer even can transact on a mobile platform with customers.




Anthony Lye Senior VP Oracle CRM takes the stage

It is very easy for companies to copy one another. we all recognize a great experience with a company - there is downside when there is a negative customer experience.

Our customers want help to deliver a good customer experience. Historically you had to use a number of niche vendors to to provide good solutions.



























At Oracle Event in NYC

June 25, 2012

Is a Negative Comment From Dell a Positive?

June 21, 2012


Fifteen years ago Michael Dell infamously said that Apple should shut down the company and return the money to shareholders. Big mistake. But honestly, at that time most everyone who wasn’t in the cult of Apple would have agreed.

Now, ex-Dell CEO Kevin Rollins says no one wants a Microsoft tablet as they are happy with Android and Apple.

TMC Interviews From the Cable Show in Boston

June 20, 2012

Cloud Expo 2012 NY Update

June 20, 2012

If you missed the recent Cloud Expo in NY, don’t worry about it because TMC has you covered. Even if you weren't there - here are some refreshers regarding the companies at the show. Here are some of the latest articles from the event. I hope you find them useful:

Surface Tablet: Microsoft's Desktop Hail Mary

June 19, 2012

If you are Steve Ballmer, going to the mall and walking by an Apple Store loaded with people buying tablets, music players and phones which don’t run his software has to be as pleasurable as preparing for a colonoscopy. He further has to hate the fact this once left-for-dead enterprise not only has a larger market cap than Microsoft, it has helped usher in what many people call the post-PC era. That one’s really gotta hurt.

Even Google is doing hardware

TMC Speaking at Aspect Event This Week

June 18, 2012

Erik Linask pictured below, on the left

If you are going to the Aspect Customer Experience Event in Hollywood, FL this week, be sure to check out TMC’s Erik Linask who has a keynote presentation at 9:15 on Wednesday, June 20th, 2011. He will be speaking about Creating Your Own Vision for Unified Communications and I wish I was there to hear it for myself.

Here is Erik Linask at the recent Cable Show interviewing Adara Technologies in Boston, MA

 

Off to Cloud Expo 2012 in NYC Today

June 13, 2012

Finally: Reporting on What The Average Person Thinks about Social

June 8, 2012

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