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Rich Tehrani
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Technology

How TextGen Converges Texting with Service

March 7, 2014

Face it, your customers don’t want to talk on the phone, they want to communicate with you the way they do with everyone else, using text. Sure, this is a generational issue but the young are getting older. Moreover, the parents and grandparents of all those kids have learned something very important in the past decade… If they want to communicate with their younger family members, they better buy a pair of reading glasses and learn to text.

But many companies aren’t prepared for a world where customers text them.

Bitcoin and Beyond: The Dawn of Currency 2.0

March 6, 2014

Look no further than the news, whether you watch financial networks or mainstream networks and you can’t help but see stories about Bitcoin, the cryptocurrency founded by what was thought to be a secretive Japanese resident Satoshi Nakamoto. It turns out that reporters now believe he is living in Los Angeles.

All of this is of great interest to me – a while back I penned a piece on why Bitcoins were a better investment than Gold. Since then, the value of this new currency has shot up (and down) dramatically but central exchanges holding the virtual currencies of customers have gone belly up, costing customers millions.

Win a Free Call Center Makeover Worth Millions

March 5, 2014

I have good news to share – your company can win something worth millions of dollars and there is no catch. You see, Interactive Intelligence has decided to give away a call center makeover. All you need is a contact center which seems like it would be a good candidate for such an upgrade.

This is no joke as the winner could receive cloud-based CRM and contact center applications as well as phones, headsets, furniture, interior design, consulting services and more.

You have until April 30th, 2014 to apply and good luck!

I just can't wait to see what sorts of entries there will be for this contest... I am sure there are some really ancient centers out there.













Altair Touts Single Mode LTE Success, Will Focus on IoT

February 27, 2014

Single mode LTE is has gone from evangelism mode to commercial shipments according to Altair Semiconductor as they showed me the new Verizon seven-inch Android Ellipsis Tablet which retails for $249 with no contract and only $10/month as part of your shared plan. This is the first LTE-only product according to Brendan Schaffer who tells me that by using a single-mode device you can save up to $100.

Another product, the HP 11.6 Inch Chromebook is also an LTE-only device and it costs $249 with no contract or activation or $199 with activation and no contract or $149 with a 2-year contract. You can pick this device up at Best Buy according to Schaffer who says the product really maximizes cloud-based computing, extending it beyond WiFi.

OpenWave Uses Push To Boost Consumer Relationships with Carriers

February 27, 2014

Mobile carriers aren't communicating with subscribers as effectively as possible and as a result Openwave Mobility is providing their MOTIFY solution which solves the problem by using a push notification on iOS/Android devics to begin user-engagement. At that point they communicate with an app on the device which connects with Openwave Mobility's backed system which receives data over the push channel.

The cloud-based solution can be used to send marketing campaigns to users and can then determine the uptake through reporting.

For example, if there is a new video feed to a local sporting event which the carrier wants to promote, they can send a message letting the appropriate subsctibers know.

Mer Group Describes Future Innovations at MWC 2014

February 27, 2014

In many emerging markets there is a black market for money, corruption and fraud. It is for this reason that Mer Group has customized its mobile money platform and added budget managent, transfer and dedicated money solutions in addition to current features like person-to-person, payments and top-up capabilities.

One challenge for countries is by the time money gets from the governemmnt to a school for example, part or much of it is lost. To get around this challenge, Mer Group digitizes the money, then requires multiple authorizations and then the budget gets transferred more securely.

MIPI Alliance Works on New Specs for Audio and Sensors

February 27, 2014

In a conversation with Peter Lefkin and Michael Krell of the MIPI Alliance at MWC 2014 we discussed how this ten-year-old alliance was started to help camera chips in cell phones have a common standard and has subsequently evolved to over 45 published specifications for things like display, audio and yes cameras.

Formally, the areas of focus are Multimedia, Control/Data (RF/envelope tracking - many analog technologies), Chip-to-Chip (connecting the application processor to other systems) and Debug and Trace.

New for this show is SoundWire which is an interface for dealing with audio and microphones - this interface is better than their existing SlimBus which wasn't designed for a digital, off-platform world (external speakers, etc).

Napatech Achieves Next Speed Milestone: 320 Gbps

February 27, 2014

 

Network equipment manufacturers (NEMs) provide solutions for lots of markets such as mobile analytics, backhaul and others. In backhaul applications, the traffic is tunneled in order to provide confidentiality. In many cases when you need to get access to this data, software is too slow when running on generic servers. In order to speed the process up, Napatech provides hardware which takes this data and makes it readable by utilizing application specific multicore chips in order to provide throughput which is up to 16x faster than traditional alternatives.

Elitecore Technologies Speeds Carrier Roll Outs

February 26, 2014

One of the trends at MWC 2014 was that of speed. Time to market for carriers needs to decrease to keep costs down and allow them to be more nimble. One of the companies at the show, Elitecore Technologies recently announced a win which they credit in-part to their ability to help their carrier customer deploy very quickly.

In fact, Vaibhav Mehta the company's spokesperson told me they were able to deploy their integrated policy, charging and revenue management solutions at Lanka Bell in Sri Lanka to help them roll out next-generation services like prepaid-postpaid broadband, broadband data burst (LTE + Wi-Fi), VOIP, WiFi hotspot, ILL, SIP & VPN solutions.

Xceed Looks to Boost Wireless Test Productivity

February 26, 2014

A major challenge for wireless operators is managing their networks in a cost-effective manner and one company looking to help with the challenge is Xceed Technologies. I spoke with Bary Azmi CEO & President and Asokan Sethu CTO (pictured right-to-left) of the company to learn more about how their Xynergy Correlation Platform helps carriers.

The pair explained that they take any drive-test equipment data and make it visual and actionable, allowing for business and marketing strategies to be more easily developed. Moreover, the company touts its goal of ensuring the data is seamless across engineering and marketing, allowing these departments to "speak the same language."

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