Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


API of the Week: GupShup Powers Omnichannel Messaging

March 23, 2016

Intro: Gupshup is a smart messaging platform that offers advanced developer tools for messaging - handling over 4 billion messages per month. It enables developers to build bots for SMS, Twitter, Slack, WeChat, Teamchat and messaging apps with a unified API. It also enables developers to embed smart messaging into their app or website for a seamlessly integrated user-experience. Over 30,000 business use the solution according to the company.

API of the Week: Perfecto Speeds Time to Market, Aids Cloud Testing

March 14, 2016

Recently, my company TMC launched a new and very exciting event called All About The API, the leading conference bringing together companies who offer API’s to the developers and product managers looking to be where the next opportunity lies.

Beyond live events, our goal is to help foster live community 24x7 online by exposing you to new and innovative companies which are releasing APIs which will enable you to enhance existing solutions as well as come up with new business ideas.

To kick things off, we had an email interview with Perfecto Mobile, the company looking to simplify your app testing lab.

GENBAND Announces Big Win at XO, Kandy Wrappers and More

March 14, 2016

As more carriers look to roll out UC solutions, GENBAND is there to help and in fact recently has been on a tear in terms of making relevant news. Since the acquisition of the Nortel carrier and large enterprise business, GENBAND has literally become a full-service telecom equipment manufacturer with a broad portfolio of features rivaled by only a handful of firms.

The GENBAND marketing team

In a recent meeting with Patrick Joggerst, Carl Baptiste, Bita Milanian and the rest of the management team (a small subset of the people above), I was once again blown away by just how many balls the company has in the air and is managing effectively. In fact, I just wrote up another story on all the company is doing and that was less than two weeks ago.

How Chris Botting Moved Hardware to Software Decades before Others

March 14, 2016

Recently, I ran into Chris Botting at an event where everyone was telling me about how there is a move from hardware to software and the trend is revolutionary. I told Chris, that he is responsible for this revolution yet most people aren't aware of why.

You see Chris founded a company called PakNetX back in the late nineties and when he came to my office two decades ago, he showed me a CD which contained an ACD. Until that point, an ACD or automatic call distributor was a huge, hulking piece of iron which allowed you to press a number on your phone in order to connect with the right department (1 for accounting, 2 for sales, etc.). Actually a few years earlier thanks to the PC operating systems opening up and CTI integration, we did start to the the ACD migrate to computer servers.

By the way, the reason he used a CD and not the internet is because at the time, few people had the bandwidth to download the software.

Level 3's SDN-Powered Instant-Bandwidth is here

March 13, 2016

Programmable networking (with an emphasis on analytics)! That was the message from Travis Ewert (pictured), SVP of Network Software Development for Level 3. You’ll have to excuse my exaggerated use of punctuation. Travis didn’t really exclaim or scream about programmable networking but he was very excited about to discuss how Level 3 is able to use its SDN control-layer to more flexibly provide bandwidth than other players in the space.

Sonus Says Dial Plans Are A hot Product These Days

March 13, 2016

I just had a fascinating conversation with Sonus – they company responsible in-part for getting carriers to adopt IP communications is now seeing something very interesting happen. The company’s PSX or Centralized Routing and Policy Server is gaining interest among customers. The reason? They are looking to integrate their disparate IP communications systems together into a unified solution.

BroadSoft's Big Opportunity: Contact Centers

March 13, 2016

After spending more than a decade selling solutions which allow carriers to resell UC solutions, BroadSoft has decided the call center is its next big opportunity. By acquiring Transera, BroadSoft is positioned well to provide cloud-based call center solutions to not only customers but carriers themselves. In addition, these solutions will be scalable as BroadWorks is known for scaling to million so users.

In my meeting was Prem Uppaluru, who founded Transera – the cloud contact center company which BroadSoft acquired.

CafeX Looks to Solve Biggest Video Collaboration Challenges

March 13, 2016

WebRTC has been an incredible driver of interoperability in real-time communications but it still won’t work across every browser. CafeX Communications has been working on solving this problem for years and now has a new solution called Chime which it hopes becomes the ultimate cross-platform, browser-powered video solution.

I spoke with Sajeel Hussain about the new solution and he emphasized that it works with Microsoft Edge and can interwork with in-room systems from Cisco and also work with Microsoft Skype for Business. In addition, he emphasized companies can save 75% on their bandwidth utilization as Chime can cluster four video sessions as a single session which connects to the MCU.

RingCentral: Disruptor Defends Turf through Innovation and Global Expansion

March 12, 2016

If you doubt cloud is an increasing threat to on-premise phone systems, consider RingCentral has exceeded 300,000 businesses meaning cloud has become highly disruptive to traditional PBX vendors. Smart disruptors know that once they become incumbents, they too become targets of disruption.

I often advise communications service providers the move to software solutions like NFV is critical because they need to be able to compete with OTT providers such as Facebook and WhatsApp who have a large audience of users who will use voice and video once available on their platforms. Likewise, cloud-UC players need to worry about text-based enterprise companies like Slack becoming major players in UC and collaboration.

Prysm Enterprise Will Boost Collaboration and Might Kill Off Audio Conference Calls

March 12, 2016

Prysm’s recently released Prysm Enterprise solution is a SaaS/hardware solution designed to connect all users in an enterprise together in a more collaborative setting, allowing workers to become more productive and efficient.

In an interview with Dana Corey (above), VP Global Strategic Partnership & Sales, he brought me up to speed on his company’s journey into making companies more productive and efficient. They started as a screen maker, then added touch, collaboration and then software.

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