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CRG West's 32americas

July 19, 2008

New York's newest carrier neutral data center is CRG West's 32americas facility located at 32 Avenue of the Americas. The 50,000 square foot facility will deliver the power and peering opportunities companies need to reduce costs and manage their network.

You may recall an earluier entry about CRG West's One Wilshire building.

CRG West's new 50,000 square foot New York colocation facility offers up to 150 Watts/SF and has connectivity to the building's existing meet-me room which has over 50 carriers, networks and service providers.

Customers can license single 7-foot cabinets or up to 10,000 square feet of customized cage space.

One of the key advantages to the New York colocation site is its ease of geographic access. The facility is centrally located in New York City and has close access to the subway system.







Contact Center and Service Provider Similarities

July 17, 2008

I have been seeing an interesting trend in the communications space. In the last 2-3 years, more and more companies who used to focus on service providers have expanded their focus into the call center space. Acme Packet and NextPoint are a few examples of such companies. This is not so surprising mind you when you realize how remote agents resemble service provider customers and the theing they have in common is the need for an SBC.

In addition there has been growth in the hosted contact center market and as more service providers have become interested in providing such services worldwide they need to work with call center vendors who can supply them with the solutions they need.

VON Shows Over

July 16, 2008

A Community Service Message

I have been pretty silent about what has happened with Pulvermedia and the VON events because frankly, everyone else seemed to be covering the fact that the events are no longer taking place.

Also, TMC used to compete head to head with thee VON events so I thought it poor taste to discuss their demise. Having said that, I was at a recent event where I heard horror stories of people showing up for VON Amsterdam -- only to find out there was no VON Amsterdam. Commenters in the blogosphere have echoed the same sentiments.

So I wanted to make sure I went on record letting people in the communications industry know that Pulvermedia is shut down.





ITEXPO Prius Giveaway

July 16, 2008

I have had a number of positive comments about the fact that we are giving away a Toyota Prius at ITEXPO in LA, September 16-18, 2008. Most of the comments are thanking me/TMC for being environmentally friendly and more importantly this car seems to be so hot right now that everyone is excited to come to the show, learn about IP communications and hopefully walk drive away with the new car.

As always, we are excited to help educate the market and as a token of appreciation, we try to do nice things for attendees like give them an energy efficient automobile.

For full details about the show check ITEXPO's website and also be sure to check out the other events taking place at the same time -- Communications Developer and Call Center 2.0.



Sun, Intel Have Positive News

July 15, 2008

CallVantage Service to End?

July 3, 2008

I wouldn't be surprised to see AT&T CallVantage service come to an end. Tom Keating has more on what is speculation at the moment. UVerse is obviously a competitive product to CallVantage but you need AT&T DSL to get it. Here is the reason that CallVantage service probably needs to be phased out.

AT&T is no a network neutrality advocate and in order for CallVantage to have acceptable QoS levels, they would need other carriers to adhere to Net Neutrality.

Todd Keefe to Promote ITEXPO West 2008

July 1, 2008

Podcast: Tangoe Al Subbloie

June 30, 2008

The Telecom Expense Management (TEM) space is doing well and many predict this segment to not only weather an economic downturn but they think TEM will benefit from potential corporate belt-tightening which will increase focus on expense management in the telecom and wireless spaces.

If you are wondering if this is indeed the case, I am happy to say I have just conducted a podcast interview with Al Subbloie, President, CEO and Founder of Tangoe, Inc. This company is a leader in the TEM market and as such Subbloie's views should prove to be quite illuminating.

He speaks candidly about the market, what you should look for in this space and why you would want to consider working with his company.

He also addresses the wireless market and talks about how RIM's Blackberry and the Apple iPhone have changed the TEM space.

Before you make a purchase decision in the TEM area, be sure to listen to this interview very carefully.













Allied Security Trust -- Let The Patent Wars Begin

June 30, 2008

You may remember a while back I wrote about Vocaltec selling some of its patents to what appears to be a firm that will become a patent troll. This scenario is becoming more and more common... Companies are now launching businesses based on buying patents and using them to sue others.

In order to combat such companies, Verizon, Cisco, Google, Telefon AB L.M., Ericssson, HP and other companies have joined together to launch Allied Security Trust -- an organization which will acquire patents and subsequently grant member companies nonexclusive rights to use them.

A quarter million dollars or so will grant you access to this exclusive patent club and another $5 million is required to be placed in escrow to help fund future patent purchases.

There are two interesting points here. One is the fact that there are a number of telecom companies in this group and second is the fact that Verizon sued Vonage recently for patent infringement.





Gary Kim on Broadband Speeds

June 27, 2008

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