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Rich Tehrani
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Mind CTI Interview: Monica Eisinger

April 7, 2008

In the past few years there has been tremendous interest paid to VoIP and the underlying internet protocol which allows IP communications to take place. For those people who started to pay attention to the communications space in the last few years, you may not be aware that over a decade ago the CTI market heralded the first time telephones and computers communicated with one another.

My long-time readers know that about two decades ago the birth of CTI systems were a result of a collaboration between IBM and Rockwell and if you had a mainframe and a Rockwell ACD lying around and a few hundred thousand dollars to spend on connecting it all together, you could be among the first in the world to take advantage of computer telephony integration or CTI. The first application of such integration? Screen pops or the ability to see the customer record of who is calling.

But for most companies it was the nineties when they could first afford CTI systems based on operating systems from Microsoft and Novell.

The IP communications market was really born from the building blocks of CTI as gateways which allowed the PSTN and VoIP to interconnect were based on boards from leaders in CTI like NMS and Dialogic.





TMCnet Hits 100 Sponsored Community Milestone

April 6, 2008

All I can say is thank you to our loyal readers who visit TMCnet frequently and our sponsors who have launched communities and channels in partnership with TMC on TMCnet.

Furthermore, thanks for your loyalty and the nice testimonials many of you have provided -- comments like working with TMC via our community program has been partly responsible for lifting your stock price (Sangoma, Interactive Intelligence).

Due to your tremendous support, TMCnet has now hit the triple-digit mark in live, sponsored communities online.

We launched our first ever online community back in 2000 and over the years we have developed sophisticated and proprietary technology allowing our channels and communities to contain the most appropriate content at all times.

This is probably why some TMCnet communities have more traffic than other competitive media sites.

Sure, trade shows are great and those of you attending ITEXPO know that these shows are doing amazingly well.

We believe that for all other times during the year you need to work with an experienced third-party media company to build content-specific communities in order to give your potential customers the best parts of the trade show experience 24 hours every day.

And once again, as TMCnet communities are content driven -- the high quality news and analysis TMC provides on a specific subject makes them worth bookmarking and visiting often.

Some samples of our community program are Open Source PBX, IPTV, Mobile VoIP, Hosted Communications, HD VoiceCall Recording, IP Telephony, VoIP Services , Business VoIP, and Contact Center Research.

Thanks to the positive reaction from our many community partners, we have been able to provide the absolute best quality content while covering virtually all news of significance.

As always, you have our promise that our commitment to quality and our customer service levels will continue to be first-rate as we expand.

If this is ever not the case, I invite you to e-mail me directly.

We thank you once again for the opportunity to serve you.

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TMC Growth Update

March 28, 2008

Congratulations to TMC's Kevin Kiley who was just promoted to VP of Finance. Great job Kevin.

In addition I would like to thank TMC readers and our partners who have allowed us to continue our wave of growth.

In the past few months we have hired the following new team additions:

  • John McInerney, Marketing Projects Manager
  • Tim Bongiovanni, Account Executive, Customer Interaction Solutions magazine
  • Mo Harrim, Web Developer
  • Richard Moavero, Account Executive, IP Communications Group
  • Kevin Lake, Account Executive, Events Division
  • Tullio Gianitti, Account Executive, Webinar Group

This does not include our new writers (Charlotte Wolter, Gary Kim, Jon Arnold, Peter Radzieski, Scott Wharton, David Yedwab, Taran Singh, Rick Graves, Dr. Alan Solheim, Jagan Jagannathan, Phil Hill, Chris Gatch, Dan Miller and eight full-time freelance editorial contributors.)

Once again, I would like to extend my appreciation to TMC readers, sponsors and team members for helping us achieve our current growth levels and we look forward to making 2008 the year when all of our products perform better than ever.

[TMCnet]










AT&T Mobile TV

March 28, 2008

In May, millions of AT&T subscribers will have access to television via AT&T Wireless. Credit Qualcomm's MediFlow whose technology will be responsible for this service and expect it to compete with with a similar service from Verizon Wireless.

What sorts of programs might we see on mobile TV? How about CBS Mobile, Comedy Central, ESPN Mobile TV, FOX Mobile, MTV, NBC 2GO, NBC News2Go and Nickelodeon?

Will the iPhone support AT&T mobile TV? No. But the Vu from LG and the Access from Samsung will.



Carriers Need Advertising

March 20, 2008

I have been saying for over a decade that carriers need to explore ways to deliver enhanced services.

To be fair, some companies are doing this. AT&T has done an amazing job partnering with Apple (the way I hear it, Verizon declined to work with Apple which is why AT&T had the option) and then they have further offered Pandora radio as a $10/month service.

I got to thinking about these services as I was reading an eComm 2008 wrap up from Jon Arnold where he discusses the future of service providers.

One of the points made by Jon is that advertising revenue pales in comparison to current subscriber revenues and as such carriers need to focus on innovating.

While I agree with this notion, I do believe carriers must consider advertising as a major revenue source. Moreover, advertising revenue models of the old days pale in comparison to what is possible with the web, interactive television and location based services.

I have written before about the potential for mobile providers to supply customers with intimately targeted ads based on location and I am still awaiting the fantastic services of the future.

Perhaps the biggest problem service providers face is cultural.











Dan Miller New TMCnet Columnist

March 19, 2008

As I mentioned a while back, TMC is experiencing record growth and I promised we would maintain our high levels of quality as we grow. TMCnet currently has just under 50 worldwide columnists and most of them write daily or even more often.

TMC continues to look for the absolute brightest thought leaders to keep you up to date and help you make informed purchasing decisions in the communications and technology space.

To that end, TMC's latest columnist is Dan Miller, an analyst at Opus Research who will write a column titled "Communications in Context."

Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer manufacturers and application software developers. He founded the highly respected analyst firm, Opus Research in 1985 and helped define the conversational access technologies marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages web services, mobility and enterprise software infrastructure.

More recently he oversaw the launch of research practices covering voice biometrics and local mobile search.

I am thrilled to have such a high quality writer as part of the TMCnet editorial mix and thanks again to all of our readers and sponsors who have made TMCnet so popular over these past years.

Dan's first article is titled Beyond UC: Contextual Communications and you are welcome to bookmark his columnist page so you don't miss any of the important things he has to say.











Where is the TMC Team?

March 17, 2008

Hot News: Ixia, VPI, Wyde Voice, Google, Spirent, Sangoma, LifeSize, Aculab and more

March 16, 2008

I try not to play favorites with the news and instead of giving you my picks of the week, I defer to TMC editors who picked the following stories as some of the week's best. This week, we have a truly diverse group of stories that range from the economy to open source and even SIP trunking.

Hopefully you will find them interesting as well and if you don't - please don't get mad  at me as I am just the messenger.

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  • Ixia Intros Quality of Experience and Service Validation Platform for Triple Play
  • The Right Tools for Making Bandwidth Management Work for You
  • VPI's Activ! Voice Recording Solution Rated Avaya Compliant
  • Ethernet Extenders: Key Benefits and What to Look For
  • WYDE Voice Launches Wideband Audio Conferencing Appliances
  • BT Partners with RingCentral to Launch Small Business Hosted Phone Service
  • Converging Networks, Converging Channels
  • Hosted PBX: The Next Step in Voice Communications
  • Google Completes Acquisition of DoubleClick
  • Atlas Telecom Leading the IP PBX Charge
  • Broadvox Achieves Interoperability Certification with AdvanceIP
  • LifeSize Software Version 3.5
  • VoIP Usage Pattern Differs from Legacy Telephony
  • Analyst: CEOs Should Remain Steadfast in the Face of Economic Downturn
  • Spirent Picks Telchemy's VQmon for IPTV Analysis
  • VanillaSoft Adds New Features to its Web-based Lead Management System.
  • When Will Telcos Deploy VoIP?
  • Getting the Most Out of Mobile Device Management
  • Sangoma Expands its Presence in Europe and the Middle East through New Partnership with The IP Company
  • Phone System Choices: The Importance of End-User Feedback
  • A Primer on SIP and VoIP CODECs
  • Two BlueNote Networks SOA Products Win 2007 Unified Communications Product of the Year Award
  • Telecom Expense Management Solutions Provider Tangoe Wins UC Product of the Year Award
  • Esnatech Intros Telephony Office-LinX 7.1 with Disaster Recovery Enhancements
  • MOBIVOX's New Say It and Save It Feature
  • Massey University Picks Network Equipment Technologies' VX Series Intelligent Media Gateway
  • Brasil Telecom GlobeNet Hires Nokia Siemens Networks to Expand in North America
  • AOTMP's 2008 Wireless Mobility Market Landscape Now Available
  • Webcasting Helps Companies Save Money, Be Green
  • What the ApplianX Gateway from Aculab Has to Do With Pizza

 







Ken Camp is Available

March 8, 2008

Regular readers of my blog and attendees of TMC expos no doubt know Ken Camp. Ken is very knowledgeable in the field of information technology with special expertise in communications and security. He has written books, articles, spoken at shows and is a recognized thought leader in the blogoshere and beyond.

Ken does all this and is also the State Enterprise Architect for the State of Washington -- with a special focus on security.

Ken has impressed me for a number of reasons and perhaps one of the most amazing things he does is travel to industry events on his own dime. He does this because he seems to truly love the industry, being involved with it and sharing his thoughts with others via his books, internet writings and speaking assignmets.

Having said that, Ken is looking to change roles and I can think of few people who are capable as he is.





Yes, Telecom is Broken

March 8, 2008

Yes Peter, telecom is broken in some areas you mention but in others it seems to be doing just fine. What scares me most about the points you mention is how our politicians and regulators don't seem to care about fairness in the markets. But this topic we will leave for another day.

You have some good and intriguing thoughts in your blog post which I excerpted from your On Rad's Radar? blog:

From an agent side of telecom, I do think it is broken.



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