Lenovo Gets Busy

The biggest change we see here at TMC due to the Lenovo acquisition of the IBM Computer Division is that ThinkPads sent for repair now go to China and back. This has the unfortunate side effect in our case of leading to a missorted package and a laptop that was returned to us in malfunctioning condition. Here is the information provided recently by our shipper:

Package Progress:

 

 

Date/
Time

Location

Activity

 

 

 

 

Dec 13, 2005
4:31 A.M.

LOUISVILLE, KY, US


A PROCESSING ERROR AT DESTINATION CAUSED THIS DELAY;THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE

 

 

3:07 A.M.

LOUISVILLE, KY, US 

IMPORT SCAN

 

 

12:15 A.M.

SHANGHAI, CN

FORMAL EXPORT ENTRY REQUIRES ADDITIONAL CUSTOMS CLEARANCE PROCESSING TIME AT EXPORT LOCATION 

 

 

Dec 12, 2005
10:47 P.M.

LOUISVILLE, KY, US

 

 

 

10:09 P.M.

SHANGHAI, CN

DEPARTURE SCAN

 

 

3:33 P.M.

ANCHORAGE, AK, US 

DEPARTURE SCAN

 

 

2:07 P.M.

LOUISVILLE, KY, US 

THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS’ CONTROL

 

 

12:21 P.M.

ANCHORAGE, AK, US 

ARRIVAL SCAN

 

 

Dec 10, 2005
9:00 A.M.


SHANGHAI, CN


ORIGIN SCAN

 

 

3:23 A.M.

CN

BILLING INFORMATION RECEIVED

 

 

Tracking results provided by UPS: Dec 13, 2005 3:28 P.M. Eastern Time (USA)

 

  • rb
    December 29, 2005 at 10:12 pm

    I ordered a T43 AM 12/27 from the Levano website.
    I was expecting my T43 to be delivered today or tomorrow at the latest… But, what? it just left Hong Kong and I won’t get it until January 6th? Also they are shipping me two?? I only ordered and received confirmation for one.
    As far as the shipping goes, the phone rep told me was that the website ‘doesn’t have that much detail’ regarding actual shipping times and intentions.
    I ordered the t43 specifically from Lenovo since it was IN STOCK and they were providing free two day shipping AND handling. Now I find out that it really depends on where it it being shipped from. In looking at the order notification it specifically states that this is 2 day UPS Express shipping. Now the phone rep indicated that its “Held up in customs” that its coming from Hong Kong??
    Had I known these “Details” I would have never ordered this directly from Lenovo. I could have got a similarly configured unit at about the same or less price, right in the US within the two day window I require.
    I think these business practices are unconscionable and that the Lenovo website is deliberately misleading and makes false service promises.
    The phone rep indicated that he gets a number of calls every day on this.
    For business purposes I needed a PC today or tomorrow. Now I’m looking at going out to buy something off the shelf, then get charged for TWO PC’s from Lenovo and have the hassle of returning them and watching for the credit.
    You know, I did a long hard search on what notebook to buy. But at this point I’m quite upset and frustrated with this process.
    As directed, I will accept the two pc’s from the carrier, I will not open them, and call for your RMA process and for full credit for the T43 I ordered and the one shipped in error, and sales tax.
    You can be sure that if at the end of all this if I incur any cost it will be heartily contested.
    Pretty disappointing, guess I should have believed the Blogs about this.
    Bottom line , if you want a Lenovo PC within a resonable period of time DON’T buy directly from Lenovo, The best price and select I found was at Euclid computer in Ohio.

Leave Your Comment