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Fenero Aims to Disrupt Cloud Contact Center Pricing

November 13, 2013

Cloud-based contact center solutions have been priced fairly uniformly in the past… You pay per seat and feature. You want to add more people or features such as analytics, etc. and you pay more. Some vendors offer an all-inclusive solution of course meaning the only variable is the number of seats but regardless, the model has been fairly static for the past few decades – starting back in the nineties when the term ASP was what we used to describe the space.

Alianza Wants to Host Your Software Telco

May 14, 2013

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this decade. Whenever we see such disruption in a market, it becomes an opportunity for new entrants to displace existing companies. As you may recall, Sonus Networks and Acme Packet (now Oracle) were just a few companies which were born and prospered during the transition from circuit to packet switched carrier networks.

In the past I have written about Metaswitch and their software telco solutions through NFV or network functions virtualization and their open-source Project Clearwater initiative which allows a carrier to run IMS on standard servers for free.

Is Apple Too Sexy for MWC?

February 15, 2013


In deciding not to exhibit at the Macworld events, CES and MWC, Apple has shown the world that it doesn’t need others to be successful. It can control the conversation far better when it holds its own press conferences which are invitation-only by design.

While this philosophy was very successful for a number of years, what Apple didn’t count on was the innovation gap between its products and the rest of the market closing to the point where a large-screen Android smartphone is actually preferable by the masses to the company’s iOS based phone offerings.

In other words – the “Apple attitude” we’re too sexy for your trade show was a great marketing concept for a number of years but now it seems like a bad choice.

A Larger iPhone - Apple Will HAVE to Listen Now

January 8, 2013

Sometimes I feel like a broken record MP3 player but when you know you are right and you are a student of history, you see the mistakes companies make before they do. On July 8th of 2010 I told you that larger Android devices would be a threat to Apple. The point was that Apple is repeating its mistake from the eighties where it had its own hardware competing against many manufacturers. At the time price/performance was the Achilles heel of Cupertino but now the challenge is not only price/performance but form factor.

Google and Dish Were in Talks to Launch Wireless Biz

November 15, 2012

Some time back I commented on rumors of a Sprint takeover by Google and at the time many thought the idea was crazy. Fast forward a few years, tens of thousands of Android devices and a Motorola Mobility acquisition later and now Google is reportedly in talks to launch a wireless service with a number of companies including Dish Networks. As you may recall, Steve Jobs too wanted to launch a wireless network and if Google is seriously exploring this option this means Apple has to be doing the same.

The next frontier of advertising revenue for Google is mobile and if carriers and Apple decide to lock the company out of this lucrative market (even partially), then they have no choice but to own the wireless pipes.

Mobile Profits are Skyrocketing as 67,000 Are Laid Off

November 15, 2012

Mobile is not your father’s tech space.

 

Over the past two years, profits from the top eight mobile vendors has risen from $5.3 billion to $14.4 billion for a whopping increase of $9.1 billion and all this while over 67,000 people have been laid off in the technology. How is this possible you ask? I posited a similar query two months ago regarding Corning’s shares losing value – even while they supply Gorilla Glass to much of the booming mobile market.

A Little Heavy Chrome

November 1, 2012

Google has a new heavy metal-based TV commercial which has a Halloween undercurrent. The ad touts the $249 Samsung-made Chromebook as being smaller, better on batteries and good for “scaring off viruses.” It goes on to discuss its lack of phantom files and crashes. Although the video has had under 100,000 views I can see it going viral and perhaps adding a zero to that number.

What is unclear is how much demand there will be for a cloud-based laptop which seems to ape the look of an Apple computer at a fraction of the price.

WebRTC: The Phone meets the Web

October 19, 2012

We have seen the multi-billion dollar communications market get disrupted as the phone met the IP network. In the video below Phil Edholm describes how with WebRTC, the phone meets the web. As he describes, even though IP communications has been around for more than a decade, there hasn’t been a fundamental change in how we communicate. We still hang our phones off servers which allow communications to take place.

Simultaneous Voice & Data: AT&T's Big iPhone Advantage

October 16, 2012

The iPhone 5 is Missing This Crucial Feature

September 12, 2012

I am just going to come out and say it – the iPhone 5 is yet another incremental upgrade to the iPhone line of products. Yes, Apple deserves great credit for making smartphones ubiquitous – they have turned mobile devices into web-surfing gadgets and so much more. But this doesn’t mean that Apple is innovating as fast as it could be.

In fact, TMC writers have discussed with me in private that Apple may be purposely holding back on their phone upgrades to ensure people will keep buying new devices on a regular cycle.

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