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Saving Money on IP Communications Education

December 14, 2006

If you haven’t been watching, the early-bird deadline for conferences at Internet Telephony Conference & Expo (register) is approaching --tomorrow actually -- and we are talking about a savings of up to $1,000. The show is in 40 days so be sure to make your travel arrangements now as hotel prices will skyrocket soon. For many people there company foots the bill so this isn’t important. To us however, we would rather have you save some of that hard earned cash and spend it with one of the exhibitors at the show.

Cantata Layoffs

November 15, 2006

The word on the street is that approximately 50 people (see update) were laid off at Cantata yesterday out of a workforce of 300. Most of the people who were let go are shocked. Sources tell me the reason for the layoffs are soft sales numbers and some speculate the company is facing increased competition in its Excel Switching line. Apparently competitors are providing lower cost solutions.

Web 2.0 meets VoIP and Call Center 2.0

October 27, 2006

If I have to say what the most interesting thing happening in the call center today it is call center 2.0 which like every other concept with a 2.0 moniker means many different things depending on who you are. For this article the definition of call center 2.0 is an application or service that takes advantage of web 2.0

In this case the seamless passing of information between applications and websites (one definition of web 2.0) creates the ultimate new tool for call centers.

SKY-click is a free call center solution which leverages the Skype client and turns this software into a call center solution that scales. It includes important features demanded in a professional solution such as time management, call dispatching, managing the availability of collaborators, missed call solution, feedback management as well as music on hold.

The integration into the corporation’s Web site allows for live human assistance by voice using VoIP, chat/IM and video. SKY-click PRO is available on salesforce.com’s AppExchange and can be run on existing hardware and software environment.

In addition to SKY-click Pro, SKY-click is launching SKIPI.







Heading Home From Lisbon

October 26, 2006

It has been a wild week here in Lisbon at Dialogic Connections and there is so much going through my head. Will the new Dialogic be anything like the old one? Can it generate more interest in telecom? Will more companies be drawn to this market via the company's partner program?

Dialogic Connections 2006 Analysis

October 25, 2006

Perhaps the most important takeaway from the Dialogic Connections event taking place this week in Lisbon, Portugal is that Nick Jensen the President and CEO of Dialogic has a strong vision for where the company is headed. Nick states emphatically that he hates to lose and says his partners need to share this feeling. I got to meet him last night at the first company event since Eicon Networks purchased Intel's media processing assets and formed the new Dialogic.

Nick spent some time talking about industry growth around the world and the most noteworthy is the fact that Asia/Pacific is growing quite rapidly and not just in percentages but in dollars. You need to take this market seriously as they are great partners and formidable competitors he stated.

VoIP Planet on ITEXPO

October 19, 2006

Here is a great write up on Internet Telephony Conference & Expo from Mark Miller over at VoIP Planet. What I like about Mark’s piece is that it is a great overview of many of the events that took place during the event.

There was truly a tremendous amount of activity at the show and as Jon Arnold mentioned earlier, one person couldn’t do justice to it all. Still, great job Mark. Thanks for the coverage.

Here is an excerpt:

Quintuple play?
We’ve all heard of double and triple plays in baseball, but now a VoIP organization is pitching ways to better manage and bill for the quintuple play of IP-based services, including broadband, mobile, VoIP, IPTV, and Emerging Content. The Internet Protocol Detail Record Organization (IPDR) is a consortium of service providers, software and equipment manufactures, system integrators, and billing vendors that are collaborating to facilitate the exchange of usage and control data between networking and hosting elements.






$1.27 Billion in VoIP Support Services Revenue by 2010

October 19, 2006

A sign of a healthy market is one in which there is lots of money being made. IDC reports that the VoIP services market will be growing at a phenomenal rate. I was blown away to discover they predict VoIP equipment support services spending will reach $1.27 billion in 2010. this is a staggering number and one can imagine how much money will be spent on service and equipment based on the fact so much is being spent on the support services.

On a related note, here is an IP communications market research page that is a summary of research in the communications market.

The reason we put this page in place is to ensure we can track the reams of research news flowing across TMCnet on a regular basis.



Leveraging Open Source Software for VoIP Development

October 10, 2006

Open Source Communications and SIP come to Amazon.com

October 9, 2006

If you have any doubt about the future of open source communications consider it shattered as Amazon.com will soon be deploying 5,000 phones connected to the Pingtel ECS platform running on Linux. The relationship between Pingtel and Amazon.com started about a year ago with an initial deployment of Pingtel’s SIPxchange Enterprise Communications Solution (ECS) at Amazon’s headquarter in Seattle. This deployment replaced a legacy PBX system.

The question is why would Amazon switch out their existing PBX and the answer is the leading e-commerce site already runs about 20,000 Red Hat Linux servers so they are what you might say is comfortable with Linux to begin with. This install will add 3 more Linux servers to the mix.

As you might imagine as voice is mission-critical to Amazon they are running these Pingtel PBXs in a redundant manner with failover built in.



Get the Full IP Communications Experience

October 8, 2006

I can't help but feel like a proud parent as we get ready for this week's ITEXPO. The team I work with have absolutely outdone themselves and the scope of this event is beyond my imagination. To think this show started in 1999 at the Hotel Del Coronado a stones throw from the San Diego Convention Center -- it's current home.

As you get ready to come to ITEXPO this week there is one request I would like to make of you and that is this event has more content than any previous event in TMC history and it certainly has as much education as any event I have ever been to. The goal of this blog entry is not to brag but to ensure you are spending enough time in the sessions in the conference rooms and/or on the show floor.

My request is that you plan to have enough time to absorb everything -- the exhibits -- there are more exhibits at this show than ever before -- and all the sessions.



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