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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Open Source

New Digium CEO

January 30, 2007

Mark Spencer is a competitive weapon at Digium and is well-liked by many in the open source community. It was evident to anyone who knows Mark that he is spread thin as a coder, manager, chief strategy officer and company spokesman. As the company expands the smartest thing the company could do is divide Mark’s responsibilities allowing the company continue its rapid growth rate without having to count on Mark for everything.   I just read on Tom Keating’s blog (he heard it from Alec Saunders) that Mark will become Chairman and CTO and Danny J. Windham, President, Chief Operating Officer and director of ADTRAN will become the new CEO of Digium.   There is a synergistic relationship between ADTRAN and Digium which you can learn about on Tom’s blog. I believe this a great moved for the company and for the open source community as a whole.

Marc Robins and Jon Arnold Join Forces

January 23, 2007

Two esteemed consultants in the IP communications space are Marc Robins and Jon Arnold. The two have known each other for years and toyed with the idea of joining forces. It seems the time has come for this to become reality as the two have officially become a team and will collaborate to develop a joint website, electronic newsletters, etc.   My take? The duo is perfectly positioned to speak to many aspects of the market from the service provider space to the enterprise.

Microsoft and Nortel Stop the Messaging Madness

January 17, 2007

The average employee gets more than 50 messages every day on up to seven devices and today Microsoft and Nortel came together under the banner of the Innovative Communications Alliance to announce to the world that new software will help us manage the deluge of messages across devices, media modes and technologies. According to the companies the goal is to use a single identity across phones, PCs and other devices.   The announcement took place with an energetic Steve Ballmer the CEO of Microsoft and Mike Zafirovsky CEO of Nortel. After an hour spent waiting in line and going through rigorous security, customers, analysts and the press were ushered into studio 8H in New York's Rockefeller Plaza. While waiting, the energetic crowd was treated to breakfast accompanied by a range of new wave classics from Depeche Mode to the Smiths.   Steve Ballmer explained that Microsoft and Nortel have both been in the communications business.

Channels

January 4, 2007

One of the fastest growing areas of TMCnet is the channels program which are micro-communities of interest. These channels focus on so many topics I can’t list them all but a few of the more recent ones are here for your perusal. The span virtually every area of communications and they are to me the future of the internet. Why?

TMCnet Redesign

January 3, 2007

Today is a pretty big day for me personally. As you know, TMCnet is the world’s leading site for communications and technology information, community building, etc. In fact this past December 2006 saw our traffic reach just under 2 million unique visitors. Our previous record was just over one million.   This is a number unheard of in the competitive space in which we play and we are proud of this fact.   So while our site is not only successful it continues to shine, we knew it also was a busy site.

Happy Holidays and Thanks!

December 15, 2006

I would like to take a moment and thank all my readers and wish you all a great holiday season and a Happy New Year. In addition I want to specifically thank you all for visiting TMCnet so frequently as we have once again hit one million unique visitors in the month on November according to WebTrends. This is the second time this year we have done so. (Apparently our October numbers are still being run -- long story. We may have hit this number in that month as well.)   Thank you for making TMCnet the largest community of communications and technology decision makers in the world.   A few things you should know about TMCnet going forward are the site will soon have a more streamlined look that is easier on the eyes.

Saving Money on IP Communications Education

December 14, 2006

If you haven’t been watching, the early-bird deadline for conferences at Internet Telephony Conference & Expo (register) is approaching --tomorrow actually -- and we are talking about a savings of up to $1,000. The show is in 40 days so be sure to make your travel arrangements now as hotel prices will skyrocket soon. For many people there company foots the bill so this isn’t important. To us however, we would rather have you save some of that hard earned cash and spend it with one of the exhibitors at the show.

Cantata Layoffs

November 15, 2006

The word on the street is that approximately 50 people (see update) were laid off at Cantata yesterday out of a workforce of 300. Most of the people who were let go are shocked. Sources tell me the reason for the layoffs are soft sales numbers and some speculate the company is facing increased competition in its Excel Switching line. Apparently competitors are providing lower cost solutions.

Web 2.0 meets VoIP and Call Center 2.0

October 27, 2006

If I have to say what the most interesting thing happening in the call center today it is call center 2.0 which like every other concept with a 2.0 moniker means many different things depending on who you are. For this article the definition of call center 2.0 is an application or service that takes advantage of web 2.0

In this case the seamless passing of information between applications and websites (one definition of web 2.0) creates the ultimate new tool for call centers.

SKY-click is a free call center solution which leverages the Skype client and turns this software into a call center solution that scales. It includes important features demanded in a professional solution such as time management, call dispatching, managing the availability of collaborators, missed call solution, feedback management as well as music on hold.

The integration into the corporation’s Web site allows for live human assistance by voice using VoIP, chat/IM and video. SKY-click PRO is available on salesforce.com’s AppExchange and can be run on existing hardware and software environment.

In addition to SKY-click Pro, SKY-click is launching SKIPI.







Heading Home From Lisbon

October 26, 2006

It has been a wild week here in Lisbon at Dialogic Connections and there is so much going through my head. Will the new Dialogic be anything like the old one? Can it generate more interest in telecom? Will more companies be drawn to this market via the company's partner program?
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