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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Speech Technologies

News From Day 1 of Ribbon Perspectives19 #rbbnp19

April 29, 2019

Ribbon Communications just kicked off day one of Perspectives19 and there is a tone of enthusiasm and optimism so far. We sat in a channel session earlier that was quite good - lots of stats and great networking. John Marcurio Senior Vice President Global Channel Marketing did a great job hosting the session.



We heard a rumor that Metaswitch will merge with Ribbon tomorrow - this comes on the heels of the companies deciding to cease patent litigation four days ago.

We will see what happens.

We also ran into Rich Shockey, Chairman of the Board of Directors SIP Forum - he explained tomorrow the House will vote on implementing STIR/SHAKEN to eliminate robocalls.



Here is a summary from the Tansnexus website - Great work from CEO Jim Dalton and his team:

STIR/SHAKEN uses digital certificates, based on common public key cryptography techniques, to ensure the calling number of a telephone call is secure. In simple terms, each telephone service provider obtains their digital certificate from a certificate authority who is trusted by other telephone service providers.













ZaiLab Powers the Contact Center With Happier Agents

March 26, 2019

Zailab is an AI-powered, born-in-the cloud contact center solution, focused on 100 agents and below,” says Michael Cibelli, SVP of Sales. “We feel this is underserved market and 84% of opportunities fall here.”

Michael explained the company’s feature-set is competitive while their pricing is unique as it is 100% consumption based.

“There are no set-up or license fees,” he exclaimed.

Voci Technologies Touts Advanced, Cost-Effective Speech-to-Text

March 26, 2019



Voci Technologies  was spun out of Carnegie Mellon University to “Amplify the value of your voice data in real time.”

According to Mike Coney, CEO in a live interview, We are a speech to text AI-powered engine – we are the Intel Inside of the Dell computer. We provide superfast transcriptions at the best price point with the lowest error rate ever.”

Voxbone Positions Self as AWS of Communications

March 26, 2019

“Voxbone is positioning itself as the AWS of the communications space. We power much of the communications market and their vision is to provide a platform that apps can plug into and run globally,” said Matt Brown, VP of Product in an exclusive, in-person interview.

The company’s new enterprise-grade platform gives businesses access to all of the following products:

  • Voxbone Voice
    A single-source, fully compliant alternative to both legacy carriers and limited SIP providers, Voxbone Voice provides global scale on demand and unparalleled local presence - packaged up with their regulatory expertise in every market and coverage across 92% of the world economy.
  • Voxbone Mobile
    Two-way messaging and voice on mobile numbers in 25+ countries. Perfect for omnichannel customer communications, with enterprise-grade security built-in as standard.
  • Voxbone Connect
    Interconnect into Voxbone's global backbone via their partners' 400 local access points around the world for best-possible security and lowest-possible latency.
  • Voxbone Insights
    Analyze your call capacity, numbers, voice traffic and more in real time to identify breaking trends.

Sharpen Technologies Agent Experience Score Improves Contact Center Performance

March 20, 2019

Sharpen Technologies believes better contact center and ultimately corporate performance depends on contact center agents. Their unique call center solution is microservices and cloud-based. They have 70 employees, 250 global customers and are strong players in retail, ecommerce, tech and financial services.

Sharpen pricing ranges from $5-$109 per agent.

CallMiner Makes AI-Fueled Speech Analytics a Reality

March 19, 2019



CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing

In an in-person interview. You may know their existing product line – Analyze, Coach, Alert and Redact.

They improve sales performance, measure effectiveness of marketing campaigns, call center efficiency, etc.

AT&T Launches API Marketplace

March 18, 2019



The new AT&T API Marketplace provides prepackaged code to allow companies, ISVs and others to integrate more functionality into their apps and websites.

APIs include:

  • click-to-connect voice
  • video
  • text
  • 2-factor authentication

“Even the largest enterprises struggle with securing the time and resources needed to deploy capabilities that can enhance customer service and create personalized experiences,” says Roman Pacewicz, chief product officer, AT&T Business. “In today’s omnichannel communications environment, customers expect timely responses. By giving businesses a consistent experience and easy-to-use tools, we can help address common pain points efficiently and effectively.”

Built on Ribbon Communications’ Kandy platform, the AT&T API Marketplace offers turnkey applications and self-service APIs for developers to create custom applications.

Turnkey applications are plug-and-play communications services that can easily be incorporated into business applications and websites. Self-service APIs are available for customers who prefer to integrate these capabilities into their own environment.










Sennheiser TeamConnect Ceiling 2 Follows the Active Speaker's Voice

March 17, 2019

Perhaps one of the biggest challenges to collaboration sessions is handling the one or more speakers who are mobile during a meeting, drawing on the board or whatever they happen to be doing.

Meetings are tough enough with poor cellular and VoIP connections, having substandard equipment at the endpoints only makes things worse. 



The new Sennheiser TeamConnect Ceiling 2 automatically focuses on the active speaker within a room. Integration of the ceiling microphone is easy and straightforward thanks to redundant Dante ports, Power over Ethernet, compatibility with the Sennheiser Control Cockpit app and an open media control protocol.

This is the company's flagship A/V conferencing solution, employing the company’s patented automatic, adaptive beamforming technology — which follows the active speaker wherever he or she moves in the room.

Beamforming is also used in advanced WiFi access points and will be a huge part of 5G networks when they finally deploy.

TeamConnect Ceiling 2, which is available from April 15th 2019, can be used together with existing analog conference systems or integrated into fully digital systems, where it can also be controlled and monitored via the IP network.













Telestax Hires Paul Doscher as CEO to Accelerate Growth

November 27, 2018

In the race to get carriers ready for CPaaS 2.0, Telestax has named Paul Doscher as Chief Executive Officer and member of the Board of Directors effective October 29. We recently detailed how the company is aggressively courting communications service providers when we interviewed Kevin Nethercott, VP of Business Development.

In an interview with new CEO, Paul Doscher, he told us, "We want to be the arms dealer allowing carriers to compete with CPaaS."

“During this next stage of growth, there is no better person to lead Telestax,” said Ivelin Ivanov, Telestax Co-founder and Member of the Board of Directors. “Paul is a proven leader with whom the founders have built a strong relationship, having relied on his business acumen and counsel over the years. His vision for how RestcommOne™ will be used and experienced around the world is exactly what Telestax needs as the company enters its next chapter of expanded product innovation and growth.”

“I know that I speak on behalf of everyone at Telestax in thanking Ivelin for his leadership and tireless dedication to the company,” said Doscher.




LicensingLive 2018 Live Blog #LLUS2018

November 13, 2018







For reference - check out the last LicensingLive Live Blog we wrote in 2016.

----
It's 9:30 am PST Nov 13th in San Jose and we are about to get started! Check out some tweets we posted last night.


At @LicensingLive in #SanJose, @mktharakan explains the tremendous progress the company has made in #DynamicEntitlements allowing for flexible #SKUs across premise and cloud
#LLUS2018 #SaaS #cloud #DX #IoT #UI #UX #NFV #Licensing #virtualization @Gemalto @marcyclapp pic.twitter.com/rPagBSn63J

— Rich Tehrani @LicensingLive, Nov 12-13 #SanJose (@rtehrani) November 13, 2018

At @LicensingLive in #SanJose, Alan Deter says tomorrow, we will witness many case studies of success from companies transforming their software solutions for the future
#LLUS2018#SaaS#cloud#DX#IoT#UI#UX#NFV#Licensing#virtualization@Gemalto@marcyclapppic.twitter.com/xOHDs8iCOT

— Rich Tehrani @LicensingLive, Nov 12-13 #SanJose (@rtehrani) November 13, 2018





And we are off and running! Jamshed Kahn, VP of Marketing at Gemalto takes the stage!




"We help companies get more value of your software, regardless of the platform where you offer that software."

Jamshed sets the table on everything we will see today. 




Shlomo Weiss SVP Software Monetization at Gemalto takes the stage.

He began with a poll - 1/4 of the companies are selling software only - 10% sell hardware and 75% sell both.



Many companies know they want to get into new markets but the question is - what is the business value a company is offering.























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