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Rich Tehrani
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Speech Technologies

The Challenge for Samsung In Years Ahead

October 31, 2016

Samsung has impressed many with its products over the years. Their innovation in processors, memory and screen technology is the envy of many in the tech world. The latest Galaxy Note 7 battery issue however is an example of a minor tech issue turned into a full-blown crisis.

Sadly, a phone which was hailed as virtually perfect went from top of the world to bottom in a matter of weeks.

Today's battery technology is dangerous - it just is.

API of the Week: Use Flowroute to Access the Multibillion Dollar Telecom API Space

May 18, 2016

Flowroute is one of the companies in technology that “gets it” when it comes to APIs. Yes, I know APIs aren’t new… Us developers have been using them and function calls since programming progressed beyond punch cards. It’s for this reason, some underestimate how much is happening in this area of technology. They may not realize just how much opportunity there is in opening up your platform to the world of developers and becoming the hub at the center of a thriving mini-economy you help create and foster.

The company had also sent me this email and it is so powerful, it literally took my breath away.

Dialogic Plunges into Apps with PowerVille

February 9, 2016

By technology standards, Dialogic is a veteran – having been established in 1983, the company has supplied communications infrastructure used by carriers, enterprises and developers for many, many decades. The New Jersey company enjoyed the benefit of providing solutions which could be paid for by arbitrage. In the late eighties and nineties, Dialogic boards allowed companies to build computer-telephony solutions which used off-the-shelf computers to compete with custom-built hardware solutions from manufacturers of telecom equipment. Even though Dialogic boards were not cheap, solutions based on their products cost far less than alternatives on the market thanks to the ability to leverage PCs and servers.

VoiceBase Insights Unveils the Dawn of Big Voice

January 19, 2016



Twenty-five percent of people won’t make a call on their cell phones this week, just another data point which reinforces the perception that voice is diminishing in value. In my numerous conversations with Jay Blazensky, Co-founder & Chief Revenue Officer of VoiceBase, I couldn’t help but think of how this perception is totally misguided. Why? His company is where voice meets cloud and machine learning.

Nuance Brings Artificial Intelligence to the Omnichannel World

September 3, 2015

"The robots aren’t coming, they are here," is all I could think of today as I mulled over my notes from a recent meeting with Gregory Pal, Vice President, Marketing, Strategy & Business Development at Nuance Communications. Coincidently I also happened upon an article yesterday about how robots are doing more of the writing of the stories you read from the Associated Press - saving them time and money and more importantly allowing them and others to share stories which are of interest to various groups but which couldn’t previously be covered profitably.

To me, it seems the technology used to write stories is similar, in some ways, to the natural language understanding, or NLU technology, Nuance has been working on for many years. In fact, the company handles over 14 billion customer engagements per year with 80% of its OnDemand customers taking advantage of NLU as well as 1.7 billion mobile and web conversations processed through virtual assistant solutions.

Versay Solutions Moves to Support the Omnichannel World

August 31, 2015

A company known for professional services in the contact center –
Chicago-based Versay Solutions has more recently applied its skills in analytics and more to the world of omnichannel. According to Stephanie Laureys, Client Services Manager for the company – they are able to leverage leading-edge tech and assimilate it into existing technologies quite easily. For example, a demo she showed, consisted of an Amazon Echo speaker integrated with its middleware to allow a user to ask the speaker to send a text or make a conference call.

The company has deep experience in speech app and IVR design using open standards such as SIP, VXML and others.

Splice Software Uses the Power of Analytics to Expand its Product Line

August 31, 2015

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the first mainstream story, in fact, describing the concept revolved around a retailer knowing a customer was pregnant before her family knew. The possibilities are certainly endless. You may recall a post I wrote some time back about IBM and the concept of digital Darwinism – the idea that companies that embrace new technology will win out over those that do not.

VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

August 31, 2015



The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers flirted with the technology about a decade ago but never got their systems to work very well. Apple – to its credit, released a solution which is very good.

GENBAND Perspectives 15 Live Blog #GBP15

May 18, 2015

Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.



The live blog officially starts tomorrow at 9:00 am - to get up to speed I met with Catherine Berthier, Sanjay Bhatia and Dennis Watson. This is what to expect this week:

We’ll here about progress with the Fring Alliance, Nuvia cloud UC as well as Kandy proof points.

There will be lots of discussion regarding network modernization.







HumansFirst ColdSmoke Lets You Buy with your Smartphone

August 7, 2014

While speech-technology has come a long way, we still haven’t entered the world of Star Trek reruns where the computer can do truly useful things through voice interactions. A big step in the right direction comes from a new app from N.L.P. LLP called HER. Yes, Siri works well for many things but if you tell it you want to buy an iPad Mini with Retina Display, it tells you to check out Apple.com which isn’t the best mobile experience if you want to buy something quickly.



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