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RIM Enters Tablet Space with Playbook

September 27, 2010

At seven inches in size the new PlayBook tablet from RIM is a hybrid smartphone/tablet - smaller than the iPad but bigger than your favorite smartphone. With front and rear cameras and multitasking support the device leapfrogs the iPad in many ways. And let's not forget RIM's legendary enterprise support.

But RIM devices have never been as cool as Apple's but I would argue the back button on the device makes up for any of the challenges it has on the coolness front. Apple users understand how maddening it is to click on a link in an email, get a web browser then have to hit the home and email icons to get back to their original email.

Metaswitch Forum 2010 Final Thoughts

September 25, 2010

I had a chance to eat breakfast this morning with Metaswitch CEO Kevin DeNuccio (pictured) and CTO Chris Mairs as well as some attendees and it was great to hear how much money is being spent by utilities to provide ultra-fast FTTH and smart grid applications. The good news is smart meters are slowly making their way to customer sites as the smart grid gets built out. In addition, DeNuccio told me after a time period with uncertainty the broadband stimulus dollars are starting to flow by the hundreds of millions to some of the carriers at the event.

The panel I spoke on Define Your Decade went pretty well from what I gathered - we talked about many of the future trends in the market such as cloud, social networking, UC and video.

Metaswitch Forum 2010 CTO Show

September 23, 2010

Federating and aggregation are key to carriers looking to compete in the new world was a message from the Metaswitch Forum this morning during the CTO Show presentation. Andy Randall, senior vice president of marketing and business development, sets the stage for CTO Chris Mairs who lays out a service provider blueprint for the next decade.

The audience was presented with a a colorful history of technology starting with the steam engine to the present and there was lots of talk about common day opportunities.

One recurring theme was Google as customer - carriers know the search engine is competitor but talk of working with them as a customer was frequent. Other discussions revolved around open APIs and and the company will participate in ecommerce and social networking companies through loose affiliations.

Transition to cloud will be a fundamental reconfiguration of our business and those adjacent to our own. Carriers will have to look to new ecosystems to replace current revenue streams.

ITEXPO Article in Smart Business

September 22, 2010

ITEXPO West 2010 News and Interviews

September 22, 2010

ITEXPO is almost here - and there will be lots of news broken at this event based upon what my team tells me. In addition, some of the early news on the event is beginning to break and I hope to see you October 4-6, 2010 in Los Angeles.

Check out this article on Aculab's new products, AMS Server & ApplianX IP Gateway 2.2 to be released at the show. AMS Server gives developers more choices for creating telephony-based applications through its API support of both C# and Python, the preferred languages of many business-oriented application writers.

22nd ITEXPO in 2 Weeks

September 21, 2010

This ITEXPO in Los Angeles in two-weeks will be the 22nd event and our best ever. Check out this message my team was nice enough to put together on my behalf today:

From Rich Tehrani, TMC CEO
ITEXPO West 2010 - The 22nd ITEXPO
October 4-6, 2010
Los Angeles Convention Center -- Los Angeles, California

So Many Reasons to Attend ITEXPO in 13 Days

Dear Colleague,

ITEXPO West 2010 Hotel Situation

September 21, 2010

Improve Call Quality and Save Lives

September 20, 2010

Apologies for the extreme headline - but please hear me out 

I just couldn't help think about how stress impacts health as I read a new survey from Empirix showing that poor customer service in organizations not only costs companies billions of dollars but it adds to customer stress. More than a third of call center calls have poor voice quality according to the survey and more important is the fact that 30% of consumers surveyed said they had voice quality problems with more than half their calls while up to 68% of these people would hang up and potentially call a competitor.

So roughly 20% of customers calling could be hanging up and calling the competition because voice quality is sub par.

iPad goes to China, Crooks Mine Facebook and ITEXPO Highlights

September 13, 2010

As the first week of the fall begins, there is a wealth of news to share such as China getting the iPad, Facebook status updates leading to burglaries, another high- level departure at Nokia and looking to sell itself for a billion dollars.

The pace of acquisitions hasn't slowed as of late - HP just announced it will acquire ArcSight to bolster its security offering and PAETEC will pick up Cavalier Telephone.

Perhaps the biggest news of all is Wal-Mart's entry into the MVNO space - they will be reselling T-Mobile's service.

If there is a common theme here - it's that technology continues to be full of opportunity as it becomes more common.

Google in Your Brain and ITEXPO Update

September 8, 2010

For some reason when I hear Sergey Brin wants Google to be the third half of my brain I feel a bit freaked out. Partially because they already know what everyone wants, desires - how often we search for our Exes, how often we check porn, etc. Then again, the next step seems to be logically implanting themselves in our heads so why am I surprised?

I just hope the third brain they put in me is out of Beta.

Then again, I could use some help from the Google guys when keeping track of all the excitement and new events surrounding ITEXPO.

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