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Rich Tehrani
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Speech Technologies

Google's Deep Learning Systems

April 24, 2013

Interactive Intelligence Explores Small Call Center Roots

March 18, 2013

Interactive Intelligence is an example of a disruptor which went mainstream and in the process changed the way contact centers operated. Soon after launching in the mid-nineties the company would attract huge crowds to its booths at trade shows as it showed off all-in-one solutions which combined the dialer, ACD, PBX and more into a complete solution which operated seamlessly together. The company was first to espouse the concept and is responsible for getting the competition to emulate them.

In a recent meeting with Joe Staples, CMO and Senior VP of Marketing he told me the company has successfully acted upon its growth strategy from 2006 which was designed to increase its sales to large companies such as Rolex, BMW, Crutchfield, Sony Honda and many others.

The Offspring of Siri and Raspberry Pi Controls Your Home

February 15, 2013

For those of you dreaming of the day when your voice can control your home, your wait is over – almost. There are a few demos floating around online showing how Siri’s responses to your commands can trigger the Raspberry Pi-based SiriProxy. The first demo below runs a garage door opener, a NEST thermostat and a cable box while the second video just opens and closes a garage door opener for now.

As Apple and investors took for the next big thing, it seems like home automation is a natural extension for the company. Ironically I tweeted an article today about NEST trying to get into the home automation space too which means the company may eventually be on a collision course with Apple.

Thanks to All the Press and Analysts Coming to ITEXPO in Austin

August 23, 2012

I wanted to thank all the press, analysts and bloggers coming to ITEXPO Oct 2-5, 2012 in Austin, Texas. We really appreciate the time you take from you busy schedules to spend with us at the show.

The event is 39 days away and already we are seeing the list build momentum. Some of the companies I’d like to thank are IMS Research, Forrester Research, Intellicom Analytics, GigaOM, Slashdot/Geeknet, Ovum, El Mundo Newspaper, Compass Intelligence, Penton, Network Products Guide, Light Reading and Penton Media.

TMC Speaking at Aspect Event This Week

June 18, 2012

Erik Linask pictured below, on the left

If you are going to the Aspect Customer Experience Event in Hollywood, FL this week, be sure to check out TMC’s Erik Linask who has a keynote presentation at 9:15 on Wednesday, June 20th, 2011. He will be speaking about Creating Your Own Vision for Unified Communications and I wish I was there to hear it for myself.

Here is Erik Linask at the recent Cable Show interviewing Adara Technologies in Boston, MA


Blackberry 10 like Siri uses Productivity to Differentiate

May 1, 2012

Apple's iPhone 4S is perhaps most known for Siri the built-in personal assistant which has had mixed reviews. Still, in-part because of this feature, the company has sold iPhones by the boatload.

RIM, who is fighting to regain market share has come at the productivity game from a different angle - the predictive text technology in its soon to be released Blackberry 10 OS is much-improved and has the potential to drastically reduce the amount of time it takes to communicate on a smartphone or tablet.

For information workers - it seems the more you work, the more there is to do. Especially when you consider the huge time suck associated with social networking, watching online video and gaming and book-reading on the go using the latest crop of tablets.

Although it is soon to say that RIM has nailed it with its new OS, it does look better than previous operating systems from the company. Now the question is how long before the functionality is copied by others and the patent war over this feature begins?

See analysis from the AP, a hands-on review from CNet and comments fom USA Today.

Apple's New TV to Force Tech Refresh and Cause More Apple Dominance

March 19, 2012

Early in the year Samsung wowed users at CES with it’s unveiling of the Galaxy Note, a 5.3 inch wonder with WXGA resolution or 1280x800. To put that in perspective, there are many 15 inch laptops with the same resolution. Apple for its part countered with the New iPad sporting a 9.7 inch display with 2048x1536 pixel density or a full 264 pixels per inch – the same as the iPhone 4s. The iPad boasts four times the number of pixels as the iPad 2 and one million more pixels than HDTV at 1920x1080 pixels.

Chinese Nortel Hack Unconfirmed by my Sources

February 15, 2012

Although reports have been swirling regarding Chinese hackers breaking into Nortel's computers for over ten years in order to steal trade secrets, I have been unable to confirm such a breach took place. I have tapped into a few high-level sources and they were unaware of anything like this happening - the internal Nortel employees would almost certainly need to know if such an attack was taking place.

After all, reports say that even Nortel CEO Mike Zafirovski had a computer which was compromised.

One of the reasons Nortel went bankrupt had to do with Chinese competitors Huawei and ZTE undercutting Nortel on price for carrier wireless and other products. So it easy to understand why many would easily believe that Nortel had been hacked.

And hacks from China are not unusual - they have happened to numerous US companies and even government agencies.

But again, would you not let your company workers know if this was the case?

Siobhan Gorman has a story in the Wall Street Journal on what happened at Nortel and it seems there is enough information to make you believe the hack was real. But still, I remain skeptical that the breach if it happened was on such a massive scale.

The Only Way Google can be Successful in Consumer Electronics

February 10, 2012

Yesterday I detailed how Google IS the tech news of the day and folks, this search leader is ambitious – more so than Microsoft ever was. In addition to a Dropbox killer and massive Google+ growth I outlined in this recent post, the company is also getting into the home entertainment business through its Motorola Mobility acquisition. Specifically Google will release a self-branded line of consumer electronics allowing you to stream music throughout your home.

Google already has a cloud-based music service so obviously there is synergy there but the only way I see this strategy working is by Google doing things differently.

Need a New Car? Win a Mustang at ITEXPO in Miami Next Week

January 27, 2012

I think I may have one of the best jobs in the world. I admit it is a bit ADHD-inducing as I get involved in lots of areas from new media to the latest technologies in the market as I run this major media company which is TMC. Not only do I get help influence tens of millions of people online I also get to host live events where I meet many of the readers who frequent my blog and TMCnet - the main web portal of TMC where I am CEO.

But the most exciting part of my job comes twice a year when I give away a car to an unsuspecting attendee at ITEXPO. Next week - Friday Feb 3rd at 1:45 pm at the Miami Beach Convention Center, I get to give the next car away and it will be a Ford Mustang.

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