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Speech Technologies

ITEXPO East 2012 Miami Schedule

January 25, 2012

One of the most frequent question I get regarding TMC’s ITEXPO which takes place next week in Miami – is with all that is going on – how do you make a decision as to which parts of the show to attend. Truth be told I believe the event and its collocated conferences and educational sessions rivals just about any other tech show in terms of education.

Some of the hot topics to be discussed include not only general communications and technology but 4G wireless, mobility, Asterisk, open source, business video, the channel, cloud computing and communications, HTML5, Mobile Latin America communications, M2M, technology patents, the MSP market, Super WiFi/white spaces and much more.

The following is a list of important details you will need to help navigate ITEXPO East 2012 Miami.

Is That a Personal Assistant in Your Ear?

January 4, 2012

I really like loud music and while I believe my hearing is good now, I imagine at some point in the future the collective damage of music played on various gadgets coupled with concerts by the likes of Ozzy Osbourne, Def Leppard, Rush, The Police, Joan Jett and others have done some damage which I will have to overcome with – I can’t bring myself to write it… A hearing aid. Ouch… Does that hurt. Did I mention I refuse to acknowledge the aging process is taking place?

So I have this hope that if the time comes when – ehhh, what did you say???

Quad-Core Galaxy S III Rumored to be at MWC

December 29, 2011

It isn't like quad-core smartphones are unexpected but it is still amazing that the power of four processors can be sandwiched between thin pieces of glass - communicating over 4G networks and doing what a supercomputer of just over a decade or so ago could do.

This past November I wrote a piece equating the absolutely ferocious pace of advancements in the Android space to the same situation back in the eighties where the PC slaughtered Apple in the price/performance wars. The core of my argument was the Samsung Galaxy S II a sleek smartphone sporting a dual core 1.5 GHz processor, 4G and a 4.5 inch Super AMOLED Plus display. It is a brilliant device and immediately gave me Android envy. The story which is repeating itself is an entire industry will be competing, coming out with faster and better devices while Apple will have fewer product rollouts.

Avaya's Top Communication Trends in 2012

December 16, 2011

Recently I had a chance to have an in-depth conversation with Avaya about the trends they see for 2012 in the communications space. In particular I spoke with George Humphrey a Director and Line of Business Owner at Avaya and Diane Royer, Senior Marketing Services Manager.

The trends below are at times augmented or enhanced with my thoughts.

1) Mobility raises the expectation of availability

Google Currents Crashes Newsreader Party

December 9, 2011

Flipboard calls itself the pocket-sized social magazine and this is an apt description for a social newsreader so popular that this week when it launched an iPhone edition, it was overwhelmed with traffic and crashed. Obviously there is tremendous interest in this category which explains why in April of this year the company raised $50M at a $200M valuation.

Another player in the space Yahoo! has Livestand, an app which has improved over the months but still has a somewhat non-intuitive user interface.

Mood Detection Software Coming

November 29, 2011

I Use Google and You Siri are no Google Killer

November 14, 2011

I worry more it will kill the public’s interest in speech rec

I have been reading with great interest all of the back and forth chatter on the web regarding Apple’s Siri and its merit as a Google killer and as I read these articles I wonder if many of the people writing these stories have followed the speech technology space these past decades. In 2000, I ran a show called Communications Solutions and on stage I did a live demo of General Magic’s Portico calling it a killer app – the next big thing. It was incredible to me and it worked pretty similarly to Siri. Sure, Apple’s speech rec “wizard” Siri has enhanced functionality allowing you to do information searches but in a decade you would expect such advancements, right?

But one has to wonder why is Siri the Google killer and why now?

iPhone 4S Review with Help from Duran Duran

October 27, 2011

Two days ago I happened upon a new iPhone 4S as a replacement for my current 4 model. On the same day, I had an opportunity to go to Madison Square Garden and watch a Duran Duran concert where I was able to put this state of the art phone through its paces. I found it ironic that Simon Le Bon, the lead singer of the group said he was first in the Garden 30 years ago – and that was around the time I was introduced to PCs and programming in general. Now, here I was using the new phone as a camera in what has to be one of the harshest environments ever in which to shoot photos and videos.

Blackberry Outage: Lives Saved, Accidents Down

October 20, 2011

Abu Dhabi saw accident rates plummet by 40% with no fatal accidents precisely at the time when Blackberry had its three-day outage in the country. Moreover, in Dubai the accident rate dropped by 20% during the same period (perhaps they have more iPhones and Nokia devices?).

As word spreads, expect even stricter laws to prevent texting while driving. But as studies have shown, such laws tend to increase traffic accidents because it causes drivers not to text less but to hide the phone while they text, meaning their eyes are even farther away from the road.

Will Apple's new Siri on the iPhone 4S be the solution to the texting while driving problem? Perhaps.

New Interactive Intelligence Quick Spin Cloud Contact Center Trial Portal

October 17, 2011

Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58% while orders increased a whopping 146% during the same period. Moreover, the cloud accounted for 26% of the company’s total new order dollar volume in the first half of 2011. Company CMO Joe Staples said the following to me in a meeting in New York, “We are seeing a huge shift towards the cloud.” He continued, “It is talked about in every single deal we are in.”

As a refresher – the company started selling a hosted solution in 2005 but relaunched its cloud-based communications as a service or CaaS solution in 2009.

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