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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Speech Technologies

Blackberry Up To Their Neck

November 30, 2005

CableLabs VoIP Peering RFI

November 22, 2005

I expect the entire cable industry to adopt VoIP peering soon. Take a look at this VoIP Peering RFI from CableLabs. I imagine that I could be right on with my prediction of 2006 being the year of VoIP peering. Still, I want to be a bit cautious as I am still waiting for the year of videoconferencing to finally arrive.

Getting back to VoIP peering, it is exciting to see the major players in the market like cable companies getting into the game. I am equally excited about the world’s next VoIP Peering Summit happening in conjunction with Internet Telephony Conference & Expo East in Ft. Lauderdale Florida, January 24-27, 2006.

Tomorrow's Brooktrout Webinar

November 2, 2005

Check Out Tomorrow's Brooktrout Webinar

As an industry professional, we wanted to let you know that a Complimentary Webinar will be occurring on Tomorrow November 3rd, 2005 - 1:00 p.m. ET. Please feel free to register for the event by the link given below.

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Enhance your business with Microsoft Speech Server

Date: Tomorrow!!!! November 3rd
Time: 1:00pm ET
Register here: http://www.tmcnet.com/webinar/brooktrout/
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Calysto on ITEXPO

October 30, 2005

Calysto Communications and Public Relations is a PR company that has perhaps the most customers in the VoIP space and they have a great team of PR people. Their clients are certainly almost all on the telecom "A" list. Since they attend a lot of shows it is worth listening to what they say when they evaluate one show or another. This is what they had to say about last week's Internet Telephony show in Los Angeles.

IPCommunications.com

October 24, 2005

TMC is very proud to have launched the world's most authoritative site on IP Communications. IPCommunications.com is the place to check for information on next-generation communications. From development trends to enterprise articles to information on IMS, VoIP, video and SIP... You won't find a better place to go every day to keep up to date on the most exciting IP Communications market.

Converged Contact Center Webinar Today

October 20, 2005

I am involved with a webinar today _ I will be one of the speakers. The seminar is very interesting as it discusses how SOA, contact centers and multichannel integration all come together.

The company who is co-presenting the webinar with TMC is called M1 Global and I am pretty impressed with all they do. They have a different perspective on contact centers and tie together disparate elements more neatly.

Using drag-and drop visual modeling tools you have access to a carrier class contact management system that lives in the cloud. Well at least in this case the cloud is equipment collocated in the MCI network.

I would write more but I have to go practice and proof my slides.





Excel Switching User Conference

October 18, 2005

AVST CallXpress 7.71

October 18, 2005


In 1995-2000 the industry was convinced that unified messaging was going to immediately sweep the corporate desktop. The whole idea of uniting fax, voicemail and e-mail together made too much sense to not happen quickly. Sometimes logic and what you think is common sense just doesn't happen and now we live in a world where a $10/month VoIP service provider can give you unified messaging and most enterprise users still don't have it.

My take? The advent of VoIP service providers will make corporate executives wonder why they can't have the flexibility of UM in the office yet their $10/month service offers it.


Does Speech Technology Work?

October 15, 2005

During the birth of any technology that replaces people with automation there is a high level of frustration until the technology gets to a level where it is ready to be accepted by the majority of consumers.

When the first ATM machines appeared many people complained that banks were losing their personal touch. But when you needed $500 cash at 8:00 p.m. in the evening there was no personal touch to be found. Yes, convenience trumped the teller and I will never ever go back to a bank teller – except possibly at gunpoint.

Similarly when the first voicemail systems were produced most corporations said they were too impersonal and they would never use them.



Plantronics Voyager 510S

September 30, 2005

I have been using the Plantronics Voyager 510S for over a month. I have used the headset every day and night during this time. I wanted to put it through its paces before writing about it. The precise product I have is the Plantronics Voyager 510S Bluetooth Headset System as it says here on the box.

The headset itself works with both an office phone and your bluetooth enabled phone/device.

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