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Rich Tehrani
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Speech Technologies

Plantronics Voyager 510S

September 30, 2005

I have been using the Plantronics Voyager 510S for over a month. I have used the headset every day and night during this time. I wanted to put it through its paces before writing about it. The precise product I have is the Plantronics Voyager 510S Bluetooth Headset System as it says here on the box.

The headset itself works with both an office phone and your bluetooth enabled phone/device.

Adding Speech To The Enterprise

September 22, 2005

Speaking In Seattle Next Week

September 10, 2005

Here are the details on the agenda for the conference I will be speaking at on Tuesday of next week in Seattle Washington. Hope to see you there.

Details (Interactive Intelligence in the morning and Vonexus in the afternoon)

"Best Practices for Migrating Your Contact Center to VoIP"

Brought to you by Interactive Intelligence®                                                 

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                                               

8:30 – 8:40 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Mark Piskadlo, Western Region Director, Sales, ININ

8:40 – 9:10 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:10 – 9:40 am

Change Management

Ivy Meadors, Founder and CEO of High Tech High Touch Solutions, Inc.

9:40 – 9:50 am


9:50 – 10:30 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:30 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Scott Ridgway, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

John Andrews, Effective Teleservices

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Mark Piskadlo, Western Region Director, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch

“Microsoft-based VoIP:
Improving your Business Communications. Lowering your Communications Costs.”

Brought to you by Vonexus                                                              

1:00 – 1:10 pm

Welcome and Introduction

Vonexus and the Microsoft®-based IP PBX

Mark Piskadlo, Western Region Director, Sales, ININ

1:10 – 1:40 pm

Keynote - VoIP Insights and Market Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:40 – 2:20 pm

Maximizing your ROI for deployment of an IP phone system  

Brit Vickner, Channel Development Manager, Vonexus

2:20 – 2:30 pm


2:30 – 3:00 pm

A Live Look: The Integrated Microsoft®-based VoIP Phone System  

Enterprise Interaction Center® (EIC) Live Demo

Brit Vickner, Channel Development Manager, Vonexus

3:00 – 3:15 pm

Customer Success Story

Peter Grilley, ChemPoint

3:15 – 3:30 pm

Hitting Home: Keys to Success, Questions and Answers

Mark Piskadlo, Western Region Director, Sales, ININ


Implement a Voice Channel

September 9, 2005

Please join me on September 22nd 2005 at 1:00 EST to learn about enterprise Voice and how to harness it:

Here is some marketing-speak onthe event.
Developing the Enterprise Voice Channel

Customer contacts are expected to reach 30 billion this year, of which 45% will take place over the phone. The cost of poor service is high. So how does your enterprise measure up?

Today, automated speech recognition systems are improving both customer experience and operational efficiency.

Rates Technology and Alcatel

August 25, 2005

In my blog entry on Rates Technology Inc I mentioned Alcatel as in default. Specifically:

After it became impossible to get them covered, RTI recently filed suit for willful patent infringement against Centrepoint Technologies, Inc. for much less money than Mitel and Alcatel (they certainly are a smaller company).

Mitel Networks was sued for $945 Million; Alcatel was sued for $1.155 Billion; and their default is pending in USDC EDNY. Hello Direct, GN Netcom and GN had been sued by RTI for patent infringement, and they recently settled with RTI; the terms are being kept confidential


Since that time I have learned the court has vacated the default meaning it is now in the hands of California courts since Alcatel sued Rates Technology Inc. first in California.

Heading Back From Speech-World

May 26, 2005

I am heading back today and am on an American flight bound for NY at the moment (I am looking forward to the day that we have high-speed internet on flights). The show went well. Exhibitors told me the quality of attendees was great and the quantity was good for a first-time event. Last night was the 20th annual Top 50 award where we celebrate the largest outsourcers in the world.

Just Got to Speech-World

May 24, 2005

I Missed My First TMC Podcast

May 21, 2005

Even though I wasn't there, the podcast went really well. Just had a chance to listen to it and yes, as they mentioned in the podcast, I am up to my neck in diapers this weekend with the birth of new daughter and all. The team did an outstanding job and I am sorry I missed being there. Lots of good discussion here on the FCC order and a good point made is that LECs must assist VoIP providers in getting access to PSAPs. How much will the LECs charge?

Speech Recognition Getting Better

May 20, 2005

And they say you can't improve on perfection. Just kidding. Yes, speech recognition levels can always improve (I am looking forward to speech technology translating the Indian telemarketers that call me from English to English). We all know that speech technologies that are extremely accurate are more expensive than others that have lower levels of accuracy.

Speech Technologies

May 20, 2005

What are the hottest areas of growth for speech technologies? If the registration database for Speech-World is any indication, the retail and financial markets as well as tier one service providers seem to be the place where speech will make its biggest impact going forward. The volume of calls being received by the companies on our registration list must be immense. I am looking forward to the show in Dallas, TX next week.

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