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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Speech Technologies

Implement a Voice Channel

September 9, 2005

Please join me on September 22nd 2005 at 1:00 EST to learn about enterprise Voice and how to harness it:

Here is some marketing-speak onthe event.
Developing the Enterprise Voice Channel


Customer contacts are expected to reach 30 billion this year, of which 45% will take place over the phone. The cost of poor service is high. So how does your enterprise measure up?

Today, automated speech recognition systems are improving both customer experience and operational efficiency.





Rates Technology and Alcatel

August 25, 2005

In my blog entry on Rates Technology Inc I mentioned Alcatel as in default. Specifically:

After it became impossible to get them covered, RTI recently filed suit for willful patent infringement against Centrepoint Technologies, Inc. for much less money than Mitel and Alcatel (they certainly are a smaller company).

Mitel Networks was sued for $945 Million; Alcatel was sued for $1.155 Billion; and their default is pending in USDC EDNY. Hello Direct, GN Netcom and GN had been sued by RTI for patent infringement, and they recently settled with RTI; the terms are being kept confidential

.

Since that time I have learned the court has vacated the default meaning it is now in the hands of California courts since Alcatel sued Rates Technology Inc. first in California.





Heading Back From Speech-World

May 26, 2005

I am heading back today and am on an American flight bound for NY at the moment (I am looking forward to the day that we have high-speed internet on flights). The show went well. Exhibitors told me the quality of attendees was great and the quantity was good for a first-time event. Last night was the 20th annual Top 50 award where we celebrate the largest outsourcers in the world.

Just Got to Speech-World

May 24, 2005

I Missed My First TMC Podcast

May 21, 2005

Even though I wasn't there, the podcast went really well. Just had a chance to listen to it and yes, as they mentioned in the podcast, I am up to my neck in diapers this weekend with the birth of new daughter and all. The team did an outstanding job and I am sorry I missed being there. Lots of good discussion here on the FCC order and a good point made is that LECs must assist VoIP providers in getting access to PSAPs. How much will the LECs charge?

Speech Recognition Getting Better

May 20, 2005

And they say you can't improve on perfection. Just kidding. Yes, speech recognition levels can always improve (I am looking forward to speech technology translating the Indian telemarketers that call me from English to English). We all know that speech technologies that are extremely accurate are more expensive than others that have lower levels of accuracy.

Speech Technologies

May 20, 2005

What are the hottest areas of growth for speech technologies? If the registration database for Speech-World is any indication, the retail and financial markets as well as tier one service providers seem to be the place where speech will make its biggest impact going forward. The volume of calls being received by the companies on our registration list must be immense. I am looking forward to the show in Dallas, TX next week.

Symbian TTS From Loquendo

May 18, 2005

Scansoft Buys Nuance

May 9, 2005

Who would have thought? These are two leaders in the space. Speech is an interesting business – The market will be huge and become the future of the contact center, used as an interface to speak with computers and more. There is no question the market will get bigger.

Speech-World Attracts Top Companies

May 6, 2005

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