Category: Speech Technologies

CPaaS is an exciting space and Cloudonix is one of the growing players in the area, making it easier for

As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product

In 1997, years before Skype, Vonage and before Cisco discovered VoIP, VirtualPBX was invented. To say the company was early

It’s no secret that voice interfaces have become one of the most successful product categories in recent years. With the

Artificial intelligence is permeating every sector of business including customer contact and NewVoiceMedia is doing its part to help improve

In a short amount of time Talkdesk has amassed 1,400 global customers according to an exclusive interview we had with

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he’s in a great position

We will be blogging away bright and early in the AM, tomorrow, Feb. 27, 2018 but for now congrats to

Recently, we have had a great deal of feedback from attendees commenting that ITEXPO in Florida (Yes, Florida, in February

As automation touches every aspect of business, the contact center remains no exception as the move to improve this business