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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Akamai Connect adds Cache and Speed to Cisco WAN

May 11, 2015

When you’re in the media business long enough getting briefed by companies about their new offerings, you develop relationships which quite often means you gain a lot of trust with the person speaking with you. On virtually every call I'm on in fact, I am told something, then asked to keep it off the record. The problem is, I can’t always remember what is told to me in confidence – or by whom. I generally try to delete things I am not supposed to write from my notes as a fail-safe precaution.

OpenMarket Adds Texting for Landlines and Toll-Free Numbers for Enterprises

May 6, 2015

New service helps US and Canadian businesses use mobile messaging to improve customer service

Here is some non-news… Millennials don’t like to talk. In-fact, you can almost make the argument that no one likes to talk – on the phone anyway because since most of us communicate with one or more millennials, we’ve all been trained to text more than usual. What’s the difference between ten years ago and today regarding plane landings?

Aerohive adds Ease of Use, Massive Dell Distribution Network

May 6, 2015

Aerohive told me in 2010 they were hell-bent on world-domination in the WiFi space. Very cool and certainly not your typical tech interview. Sure, its not break-the-internet worthy but still, an awesome approach IMO. Cisco, "Bring it on." They used to tell me.

In a way their irreverance reminds me of Salesforce.

Stratus Technologies helps Boost the Efficiency and Fault Tolerance of NFV

April 22, 2015

As telcos become software telcos, they are beginning to shed some of their bespoke, proprietary hardware in exchange for NFV software running on OTS computers from white box companies, Dell, HP, Cisco, etc. This move follows similar trends in many markets – thus we’ve seen opinion pieces about how software is eating the world.

It’s all about abstraction really. Software running on smartphones for example can replace fixed-function remote controls.

Exclusive Interview with Aricent's Frank Kern at MWC 2015

April 3, 2015


It’s been a few years since I've covered Aricent (2012, 2009, 2006) but as fate would have it I was fortunate enough to interview Frank Kern, CEO at MWC 2015. This is one of the companies behind many of the products we use and one you likely don’t know a great deal about. It’s owned by KKR and Sequoia and is a pure-play product innovation services company – Kern explained his they don't do IT and BPO like others in the space.

Another differentiator is the company’s core strength is connectivity and there is a great demand for such services at the moment.

Fring Alliance Aims to Become Carrier VoIP Cooperative

April 3, 2015

Fring may be one of the more interesting stories in the telecom space. The company launched one of the first VoIP apps I used on the iPhone – if not the first. They then sold to GENBAND some years later to be the core enabler of a hosted VoIP platform carriers could purchase from GENBAND and resell to their customers. In short, a simple cloud-based white-label way to compete with OTT without massive investment.

Nespresso and Keurig Shows Carriers How to Increase ARPU and Customer Stickiness

April 1, 2015

Amdocs shows carriers how they can take a commodity business and make it better



Technology has taken the coffee business to a new level. Nespresso capsules and Keurig K-Kups have brought premium coffee to the masses while simultaneously bringing billions of dollars of new profits to the companies that took a commodity business and found a way to add value. Perhaps the only thing as addictive than substances you ingest or breathe-in are mobile devices. It goes without saying that morning coffee and gadget usage are two things most people wouldn’t want to be without.

Acision Fights Creative Destruction with Innovation at #MWC15

March 4, 2015

At Mobile World Congress (MWC) in 2015 Mark Zuckerberg gave a keynote speech for the second year in a row and to me it really seemed like keeping your friends close and your enemies closer. After all, WhatsApp and Facebook are responsible for billions of lost dollars in messaging revenue for global wireless carriers.

I couldn’t help but think of this as I met with Acision yesterday. Some years back I was in their corporate offices in Texas where they told me the threat from advertising based tech models to SMS was unsustainable.

cVidya Helps CSPs Provide Mass Customization to Boost Profit

March 3, 2015

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their own clothes, perfume and more. Tatoos and body jewelry are yet other ways consumers choose to customize themselves. This thought came to mind in one of my recent briefings.

You see, at MWC 2015, cVidya showed carriers how their solutions allow them to tap into multiple sources in order to accelerate customer value.

cVidya Helps CSPs Provide Mass Customization to Boost Profit

March 3, 2015

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their own clothes, perfume and more. Tatoos and body jewelry are yet other ways consumers choose to customize themselves. This thought came to mind in one of my recent briefings.

You see, at MWC 2015, cVidya showed carriers how their solutions allow them to tap into multiple sources in order to accelerate customer value.

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