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Rich Tehrani
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Aperio CI Interview

August 15, 2007

I recently had the opportunity to speak with William Mich, chairman and chief executive officer of Aperio CI, and get his thoughts on where the market and his company is headed.   As you may recall, the company has a unique way of generating more revenue for service providers and moreover can reduce churn while increasing ARPU. To get some history on the company, be sure to read this article I wrote last year about how Aperio CI can help service providers generate more revenue.   ----   Please outline your new corporate initiatives.   Aperio CI is focusing on helping service providers better understand the propensities and behaviors of their customers, which ultimately will enable them to deliver more targeted and compelling offers that result in longer customer lifecycles, enhanced brand loyalty and greater profitability.   How is IP communications changing your company’s strategy?   IP communications gives providers many more options in terms of delivering value-added content. As a result, our company has become more refined in mapping customer attributes to help providers deliver the right offer to the right customer at the right time.   What is the biggest request coming from your customer base?   Finding solutions to reduce churn and build brand loyalty.   How are you answering their demands?   We have developed a comprehensive suite of technologies to help customers understand the attributes of both desirable and less than desirable customers, and customize offers that will motivate good customers to stay with the brand.   What do you think the future of the market is?   We are extremely optimistic that providers will pay equal -- if not more -- attention to retention. Savvy providers understand that keeping good customers is much more profitable and operationally sound than having to acquire a significant base each year.   How does the US growth rate in the U.S.

TMCnet New Traffic Record

August 15, 2007

Thanks to all our readers and visitors who have allowed TMCnet to achieve a new traffic record in July 2007.   Here are the numbers:   Page Views 30,977,147 Average Visit Length 35:45 Unique Visitors 3,078,409   Page Views refers to actual pages viewed. So if you look at three articles a month on TMCnet you represent 3 page views. Our prior average was 20 million.   30,977,147 represents a 50+% increase over the prior record.   Average Visit Length represents how much time a person spends on the site   Unique Visitors represents how many unique viewers came to TMCnet in the entire month.   Thank you also to the TMC team for continuing to produce content our audience finds compelling.

EVDO Rev. A Update

August 13, 2007

I can’t say enough good things about EVDO Revision A. I am using the Verizon variant and was able to work at broadband speeds up the New England coast. I could use OWA and remote desktop while streaming audio. I did have some trouble with high speed video as my connection just was not fast enough but I am still very thrilled with the service. The coverage area of Verizon’s EVDO is truly staggering.   Really what surprised me most was the hotel’s WiFi. I thought I was using it and then realized I wasn’t.

New England Tour

August 13, 2007

NetXUSA

August 12, 2007

I recently had the opportunity to ask NETXUSA CEO Tom Boone about his business and the direction he is taking the company.   NETXUSA, Inc. is a distributor of Voice over Internet Protocol (VoIP) products and services and has a distribution channel of independent resellers throughout the United States and foreign countries that provide the local end-user installation and support services.   The company distributes products from companies such as Digium, Epygi, PBXnSIP and many others. Tom is one of the more colorful figures in the IP communications space and if you get a chance to meet him, you should take advantage of it.

Touchstone Technologies

August 11, 2007

I recently had the opportunity to ask Touchstone Technologies CEO Mark Stacy about his business and the direction he is taking the company.   Touchstone is a Hatboro Pennsylvania based test and measurement company specializing in software-based solutions for active testing (load generation, stress testing, feature/function testing) and passive testing (network monitoring, analysis, QoS determination, back-office integration for SLA’s, etc.) of IP communications networks.   Please outline your new corporate initiatives.   Touchstone is currently focusing development on testing solutions that are aimed at technology deployers (e.g. integrators, installers) and SLA monitoring and diagnostics. While traditionally, the "nuts and bolts" were de rigueur for lab environments, there is a definite trend towards more simplistic solutions that can be plugged into a network, discover other test components, and begin a prescribed testing and analysis function. 

AudioCodes Interview

August 10, 2007

Anyone in the IP communications business knows quite well that Alan Percy is one of the most well-connected and knowledgeable players in the space. Alan’s day job is Director of Business Development at AudioCodes and I swear his night and weekend job is to travel this great country of ours and the world at large and attend any and every communications event known.   There are few events I go to where Alan is not present. Even I envy his frequent flyer account.   Percy’s years in the business have given him deep relationships at companies making networking equipment, PBXs, ACDs, call center software, softswitches and just about anything and everything in communications.   AudioCodes is a provider of communications enabling equipment, gateways, SBCs and so much more. As the market evolves; I thought it made great sense to pick Alan’s brain about the future of communications.

American Airlines WiFi

August 10, 2007

For better or worse I spend a great deal of time on airplanes. Interestingly the airplane is the last place where I can work with limited interruptions. Of course this doesn’t include flight attendants telling me to put my backrest up or down and the passenger next to me who may need to get up or spill a drink on my leg.   I write much of the content you read on airplanes and with limited interruptions; I can get quite a lot of writing done in this fashion.   It seems these days may come to an end as American Airlines will now offer broadband access on their flights.   I view the news with mixed-emotions but am sure the productivity of the nation will increase when knowledge workers who travel have full access while in the air.   So the upside is I will respond to e-mails more rapidly but be able to generate less content. Such is life I guess.

Hughes Systique Corp Interview

August 9, 2007

I recently had a chance to interview Arjun Roychowdhury, Director, IMS & Broadband Applications Hughes Systique Corp. Arjun will be a speaker at Internet Telephony Conference & Expo in September and I thought it worth getting his thoughts on a number of issues.   Please outline your new corporate initiatives.   We have started a SIP & IMS Technology consulting service that has hit a niche in the market. There are many market IMS services (VDC, In-Stat, Gartner etc.) but no pure 100 percent technology consulting solutions. To address this space, my company consults in SIP & IMS technologies, helping OEMs migrate to IMS, architecture consulting and standards update via subscription services.

Jesus Phone

August 9, 2007

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