Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Wireless

Motorola: I Hate My Customers

April 27, 2007

Yesterday I was speaking to an influential PR representative who was implying one of his handset manufacturer customers was not really thrilled by the amount of power the wireless carriers wield. Generally this sort of talk is done behind the scenes but I have been noticing record levels of discontent among device-makers.   Perhaps this is the reason for my surprise at an article in the Wall Street Journal this morning where Motorola Ed Zander is on record as saying, “I love my job. I hate my customers.” It is surprising to see these thoughts going on record.   The article is a chronicle of how Motorola lost its top spot in the cell phone market and the soap opera that got them from where they were to where they are now.   The situation wireless handset manufacturers are in is similar to what Wal-Mart suppliers deal with as the nation’s largest retailer also dictates product specifications and pricing. I suppose you can’t blame wireless carriers for exerting their influence to do what is best for the bottom line.   Over the next few years as WiFi and WiMAX become more popular it will be interesting to see if consumers are swayed by a new generation of WiFi telephony devices and service providers subsidized by today’s handset manufacturers.

Bees Gone Wild

April 26, 2007

Greg has some thoughts on the bee problems and how Taiwan is being affected by bees who leave their hives and get lost on the way home. Last year at the Communications Developer Conference I joked onstage about the latest forms of IP communications and how pigeons would play an important role in providing mesh-based WiFi networks of the future.   It seems now we need a tiny IP-based bee-cam to be placed on bees allowing scientists to see where these bees are going. Some of the theories scientists are offering are power lines or cellular signals disrupting the bees natural ability to navigate.   Something I haven’t read about is pollution being a problem but pesticides and weather are other theories that have been posed.   But the bee problem seems to have become a problem last year and power lines and cell phone signals haven’t increased so much in the last year have they? Remember this is a worldwide problem it seems.   If it is a technology problem then it would have to be a new wireless technology.

Inflight Texting

April 26, 2007

Mapquest and OnStar

April 25, 2007

In what seems to be a very intelligent business decision by all involved, OnStar, the service allowing GM customers to have turn-by-turn in-car directions and Mapquest the web destination allowing online driving instructions have teamed up.   What are the benefits? Up to 5 destinations can be entered into Mapquest and they will be sent to the vehicle. You can always call an OnStar representative to enter the address but in this ATM-dominated everything-web world, who even wants to talk anymore?

Vonage Free to Compete

April 25, 2007

Cellular 911

April 25, 2007

As many people leave their fixed line phones for wireless only devices there will be an inevitable problem of safety. You see cellular phones do not have the ability to relay location information as accurately as a fixed line phone. The CTIA reports that 230,000 calls to 911 are made from cell phones each day. The group also estimates that 8.4 percent of households are "wireless only."   In some areas of the country 71% of tests for 911 location accuracy would result in a failing grade.

EQO Funding

April 25, 2007

Jajah and Iotum

April 24, 2007

Blackberry users are having a banner day as fist they are able to run their programs on Windows Mobile computers and now Iotum and JaJah are collaborating to allow the power of Jajah’s calling network to be combined with Iotum’s Talk-Now application.   "We saw a clear opportunity to enhance the experience for mobile users by partnering with JAJAH," said Iotum CEO Alec Saunders. "Initially, our collaboration means that Iotum Talk-Now users will have one-click access to JAJAH for all their contacts. In the future, Iotum will release other 'New Presence'-enabled applications in conjunction with JAJAH, such as PIN-less, mobile conferencing."   What are the benefits? Blackberry users now can have access to all the presence applications Iotum offers and at the same time collaborate seamlessly with their Jajah contacts.

Blackberry Attacks Microsoft

April 24, 2007

RIM is offering it’s mobile device software on other platforms such as Windows Mobile and the question on most people’s minds Is probably “Why?” After all, Windows Mobile devices already do pretty much everything Blackberrys do and in many cases deal with attachments in a more seamless fashion.

Microsoft’s Exchange Server is pretty similar to the Blackberry Enterprise Server (BES)  in many ways but certainly RIM’s BES is a more highly focused mobile e-mail product meaning there are some things it can do better than Microsoft.

Still, Microsoft has done a good job of emulating the PC interface on the Windows Mobile platform and as such this competitive thrust from RIM will likely appeal to Blackberry shops that are true diehards who don’t mind spending additional money on BES.

So while the headlines (including this one) talk of a Blackberry attack, this is more like a minor offensive aimed at keeping a handful of RIM loyalists happy.





Interactive Intelligence and Alliance Systems

April 23, 2007

Interactive Intelligence announced today it has purchased the professional services group of Alliance Systems and I had a chance to speak with the president of Alliance Systems Rusty Cone about this deal. Rusty deferred to Alliance Systems chairman Jon Shapiro about the reason for this transaction.   According to Jon: “Our core server and infrastructure business has been growing very rapidly and we wanted to focus our resources on increasing our manufacturing capacity, engineering resources and our global logistics and support business.”   I did get a chance to find out a bit more about the transaction however. Rusty explained he is happy for the 14 people who will now be part of Interactive Intelligence as they now have more opportunity to move up in the organization.
Featured Events