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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Wireless

CTIA Day Two

March 28, 2007

I am here at CTIA Wireless and yesterday the show was quite busy. I saw many different things and I didn’t really spend too much time on gadgety things. What I have found is that mobile carriers are slow to adopt new technology. For example, IP Unity/Glenayre has had an application for over a year allowing mobile operators to send video clips to subscribers via voicemail and when the subscriber views this video they are able to purchase it.

CTIA

March 27, 2007

MyTMCnet

March 21, 2007

Thanks to readers like you, TMCnet has been blessed with 1-2 million unique visitors every month and last month over 20 million pages were viewed on this site. We are truly grateful to our readers, sponsors and advertisers who support this site and all other TMC products and initiatives.   Of course hats off to the TMC team who nurtures the development of our beloved communications and technology portal.   At TMC we are always innovating. We always look for ways to serve our audience better.   A number of months back an advertiser came to us and said according to his research, TMCnet is not only the top communications site in the US but the world.   The interesting part of this conversation is it seemed that not everyone knew just how popular TMCnet was outside of the US.   To rectify this situation and moreover to make it easier for those people around the world to get access to news pertaining to their interests, we embarked on developing TMCnet for various continents.   But instead of hard coding this project, we decided it would be better to build a framework which was customizable.   This would take longer but what it would allow is a fully customizable news portal by specific topic or even specific keywords.   Once this project dubbed myTMCnet was launched and working we could then easily extend it to be continent specific, country specific, topic specific, etc.   Yesterday we rolled out the beta of myTMCnet.   TMCnet has 3,000-4,000 articles, press releases and other content pouring into it daily.   We have now given the world a custom interface so they can see this news in any way they choose.   For example, if you are interested in IMS news you can add a custom box dedicated to IMS. Or perhaps you want to track SanSay or Avaya or unified communications.   It doesn’t matter.   I have found MyTMCnet is an invaluable competitive research tool allowing me to see what they are up to.

Sylantro Systems

March 20, 2007

In the quest to integrate web services with hosted VoIP, Sylantro Systems today announced Synapps Server, a web services API platform that dramatically reduces time-to-market for carriers to create and deliver value added services. The goal is to take call processing and exposing this to the application layer.   More broadly, the point of this new entry is to allow voice to become a key part of the collaborative mix. Since the advent of IP telephony, voice, video and fax have learned to travel over internet protocol networks. It is only natural that the evolution of voice and the internet is to merge the two platforms via a web-based programming framework allowing voice to continue its integration with internet-based technologies with a focus on Web 2.0.   What services may we see as a result of Synapps Server?

TMCnet Sets Page View Record

March 20, 2007

Mitel’s Next Generation Call Center

March 19, 2007

What will the call center of the future look like? I am not sure but I have seen some interesting Mitel product demos recently which may be the basis for some future call center applications in 2010 or beyond.   About seven years ago Sun came by TMC and was thrilled to show us their new smart card based terminals they thought would be a natural fit for call centers. Shortly thereafter Sun went silent and we at TMC didn’t hear much about these cards again. I haven’t seen them in any call centers over the years either.   Still, the concept of having a thin client for call center agents makes sense as there are no virus issues to deal with and no upgrades and new releases to add management time and cost to your call center solution.   When Mitel showed me their leading edge call center solution I was actually surprised to realize it is the same smart card I saw first about seven years ago.   It is called a Sun Ray Base Station and it accepts a smart card which authenticates the agent.

Ericsson

March 18, 2007

The holy grail of communications is being able to truly integrate the fixed and mobile phone worlds and in an ideal scenario users would have access to corporate resources such as directories from any mobile device they choose. As technology evolves corporate user’s brains must evolve as well using a variety of devices and interfaces. Telecom is really a mess when you think about it. Press 3 to delete voicemail in the office, press 7 to delete it on the cell phone, etc.

Spirent

March 18, 2007

I recently had a chance to sit down with Andy Huckridge Director of Marketing, IMS Solutions over at Spirent Communications to discuss a variety of topics from the product line mix to thoughts on IMS. Spirent as you may recall went on an acquisition spree around the time of the telecom meltdown in 2001.   Since that time they have emerged as one of the strongest players in the testing market.   I asked about the current customer mix and Andy explained that 35-40% of customers are service providers. Ditto for equipment manufacturers. The rest of the company’s customers are enterpries.   I asked what 2007 will bring and Andy says he thinks 2006 was the year of hype for IMS and 2007 will be the year of RFPs. Andy says there are huge RFPs floating around the industry from the largest operators.

Cantata

March 17, 2007

Cantata is a veritable conglomerate in the communications space. The company was formed a year ago through a combination of Excel Switching and Brooktrout Technology and has product lines for developers and service providers. The company is soon celebrating its one year birthday and company executives were kind enough to take a break from their birthday party planning and give me feedback on where the company is headed.   As the briefing went on I realized the company was onto something interesting. You see IMS is a complex architecture and no existing network can become fully 100% IMS-based overnight.
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