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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Alcatel may Purchase Lucent

March 24, 2006

TMC News Snapshots

February 25, 2006

Here is a new service from TMCnet – News Snapshots™ that will allow you to have a single page to go to keep track of important companies and topics in communications and technology. Bill Gates even gets a page. A snapshot of Nortel for example allows you to keep track of news and articles about the company as well as a stock chart.

The service is in beta and we hope that it helps you keep track of the companies and topics you have interest in. Let us know if you have suggestions for improvement.





3COM
3GSM
Adobe Systems
Agere Systems
Alcatel
Apple
Aspect Software
AT&T
AudioCodes
Avaya
BellSouth
Bill Gates
Broadcom
Cablevision Systems
Cingular
Cisco Systems
Comcast
Convergys
Covad
Dell
Earthlink
EMC
Ericsson





















PPLive and Net Neutrality

February 25, 2006

I was a bit harsh when I said it was game over for the LECs in a recent blog entry about content providers providing a Tivo-like service that prerecords a number of programs so as to simulate live TV. This could be done to avoid having to pay LECs for high-speed broadband access to their customers. The point is that if the LECs are going to spend all their time protecting their networks they will lose. It is that simple.

VoIP, Nortel, Blackberry and Google Analysis

February 25, 2006

You can learn a great deal about the VoIP and broader communications and technology markets if you just listen (or in this case read) carefully. For example this week saw the launch of a new VoIP service by the name of TalkDaddy. The company differentiates itself by charging an annual fee of $179 for residential service and $299 for business. While this is not the first company to try an annual VoIP pricing plan it certainly continues a disturbing trend of service providers competing on price and not quality or features.

Call Center E-Learning

February 22, 2006

Here is an article I came across that talks about e-learning, call centers and service providers. I thought it was good and decided to pass it along. It will run in a future issue of Customer Interaction Solutions Magazine.

The issue of customer satisfaction is important and when you think of the Vonage IPO you realize that customer churn is a major factor in the success of going public, being sold or doing business in general.

As you may have read in my most recent Vonage blog, 11% of new Vonage customers come from referrals. Anything a service provider can do to increase customer satisfaction rates is important.



No EVDO VoIP

February 20, 2006

In case you missed it, Fred Goldstein's article on network neutrality makes the point that LECs aren't thrilled with much of the Internet freedom we all enjoy and love to lock you into using their services. I never noticed that the EVDO terms of service (TOS) have onerous restrictions. For example Verizon's TOS state the following:

Unlimited NationalAccess/BroadbandAccess:
Subject to VZAccess Acceptable Use Policy, available on www.verizonwireless.com. NationalAccess and BroadbandAccess data sessions may be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email and individual productivity applications like customer relationship management, sales force and field service automation).


Nokia Predicts Massive IMS Growth

February 17, 2006

According to this article Nokia thinks the IMS market will be huge. There are a number of reasons including the need for more revenue creation opportunities and services. Services like mobile video and fixed mobile convergence are discussed in the article.

Here are some excerpts:

IMS has been a focus at this year's mobile industry trade show in Barcelona, with announcements from firms such as TeliaSonera, Ericsson, Vodafone and Nokia on plans for the technology.

IMS is a platform that allows telecoms providers to quickly rollout new services, such as video calling, and it allows consumers to use one phone which automatically switches between mobile and fixed-line networks.

"The IMS market is not big yet, but it is of strategic importance," said Kai Konola, head of strategy at Nokia's networks unit.

"In 2006 I would expect it to be in the ballpark of 100-200 million euros. In 3-4 years time it will be an over 1 billion market," he said.

Electronics manufacturer Flextronics said in a statement more than 200 fixed-line and mobile telecom operators were running trials using IMS.

Every major technology firm, including the world's top network maker Ericsson and U.S.













IMS Forum

February 12, 2006

The IPCC announced they will be changing their name and altering their coverage to IMS becoming the IMS Forum. Michael Khalilian and his team at the IPCC have done an amazing job for the VoIP industry. The association started as the Softswitch Consortium and has now evolved into the IP Multimedia Subsystem. This is huge news and is great for those companies looking to get into IMS as this association should further the needs of service providers and equipment providers alike.

For more information check out the IPCC website until the new IMS Forum site is up and running.

VoIP Trends

February 2, 2006

I have now been asked three times in one day what the trends were from the last Internet Telephony Conference & Expo last week in Ft. Lauderdale, Fl. I would have to say that the fixed mobile convergence and IMS conference tracks had a tremendous amount of energy and were standing room only. These sessions were just about as exciting as it gets and conferees and speakers seemed to feel that the audience was thirsty for more information. We have been asked by more than one speaker to dedicate more time to these sessions just to allow for the large amount of Q&A.

At the opposite end of the VoIP spectrum is IP contact centers where the sessions were also standing room only. The contact center market had seemed to slow for a few years.

West Buys Intrado

January 30, 2006

TMC's Customer Interaction Solutions (CIS) Magazine has been ranking the teleservices outsourcers for more than two decades bestowing the coveted Top 50 award to these companies. Another of our business units is the Internet Telephony brand. Sometimes these two brands cross over. This happens in the case of IP contact centers or hosted contact center solutions or call centers dedicated to telecommunications carriers.

Now we have yet another example as West Corporation a world leader in teleservices outsourcing has purchased Intrado a world leader in 911 solutions.

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