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Avaya's Top Communication Trends in 2012

December 16, 2011

Recently I had a chance to have an in-depth conversation with Avaya about the trends they see for 2012 in the communications space. In particular I spoke with George Humphrey a Director and Line of Business Owner at Avaya and Diane Royer, Senior Marketing Services Manager.

The trends below are at times augmented or enhanced with my thoughts.

1) Mobility raises the expectation of availability

With Rypple Acquisition Salesforce on Track to be Cloud-Based Oracle

December 16, 2011

In the early nineties I was and SQL programmer in a market dominated by companies like Oracle and Informix. At the time these database companies stuck to their core competency. Fast forward a few decades and Oracle sells software in virtually every space. Moreover they are a revenue generating machine as they have gobbled up so many companies; there are few other choices in the market.

Nokia says we are Fed up With iPhones

December 13, 2011

In an interview with Pocket-lint, Niels Munksgaard, director of Portfolio, Product Marketing & Sales at Nokia Entertainment Global said the youth of today are fed up with iPhones and Androids are too complicated and insecure. My informal analysis of the situation shows that yes, many people do think Android is too complex but I am not sure security on mobile devices is a main concern of consumers. Regarding Apple, it is very possible he is right but the flipside to this argument is that Apple consumers are locked in.

Consider the fact that once you switch to another phone manufacturer, your apps no longer work and your chargers don’t either.

TouchFire Keyboard the Ideal iPad 2 Companion?

December 12, 2011

Last week while up in Boston shooting videos of a number of tech and telecom companies in the area, I realized I left my laptop power cord at home. Thankfully I took my clunky “luggable” Apple iPad keyboard with me and used it and the iPad to approximate the functionality laptop. It wasn’t the same due to some challenges I had with blogging software but I hope this annoyance gets resolved soon.

But what the experience showed me is the iPad can be even better with a solid keyboard.

Using Amazon to Compare Kindle Fire to iPad

December 5, 2011

Apple customer loyalty is the stuff of legend as anyone who visited an Apple store this holiday season can attest to and to delve further into this issue Philip Elmer-DeWitt at CNNMoney did some research on Amazon to see which device customers liked better. As the Kindle Fire has only been out a short while it may be unfair to compare the devices as Apple has had some years to improve the tablet’s software. Then again, running on Android, the Kindle Fire does benefit from software updates which have been issued to solve problems faced by other tablet and smartphone makers.

The bottom line is the Kindle fire has 47% five-star reviews and 13.3% one-star reviews.

Altigen's iFusion: Fuses the Desk Phone & iPhone

December 2, 2011



The smartphone and tablet are taking the world by storm and this information isn’t lost on Altigen Communications the company who literally revolutionized the communications space in the nineties by merging the best of the PC and telephone into an office phone system for small companies. I remember meeting the company’s VP of Marketing Gary Andresen in 1996 as he showed the fascinating concept of merging the best of the PC and telephony worlds. For the next ten years or so Altigen evolved and went upmarket but in the past few years they’ve been very quiet. Part of the reason for the slowing in PR and marketing has to do with the company retooling its portfolio and evolving its strategy.

Apps Swallow Car Tech as Slacker Integrates With Ford

November 29, 2011

Slacker announced it will integrate with Ford vehicles via SYNC AppLink. It further says it will launch new Lifestyle stations with ABC News. For Slacker Premium subscribers, you will be able to listen to music on demand as well as a customizable radio station. The company says it offers the best of both worlds - the benefits of Spotify and Pandora in one.

The company provided me with a premium subscription months back and I am now an addict. In addition to the above benefits, it provides the ability to cache radio stations for times when you either don't have great Internet access or are low and battery.

Although I am not allowed to share the company name, Slacker will have big news soon regarding integration with a well-known WiFi stereo solutions provider as well.

The big picture here is the fusion of consumer electronics, streaming radio and telematics/automotive tech.

The latest model Mercedes for example has an iPhone app which allows you to check things like distance to empty as well as the location of your car.

Its all coming together nicely and to me it seems the biggest challenge ahead is for terrestrial and satellite radio providers who have to deal with the additional overhead of running a satellite network and/or radio towers throughout a geographic region.

One issue remains - how will consumers deal with bandwidth caps? In other words in an all-you-can-eat world, streaming wins - right?











iPhone to Get 4 Inch Display?

November 29, 2011

Two weeks ago I discussed my smartphone envy after using the Samsung Galaxy S II smartphone which sports a dual-core 1.5 GHz processor, 4G and a bright Super AMOLED Plus Display. I suggested that Apple needs a 4.5 inch display as well - and interestingly the latest iPhone rumor says the next iPhone will have a 4 inch display. Sure, this is a nice step up from 3.5 inches but I prefer the larger screen in part because it is easier to type on.

One hypothesis I have about why the Android tablet market hasn't taken off (Amazon Kindle Fire aside) is that the latest crop of Android smartphones are similar enough to tablets to keep users from needing both devices. If you use the Kindle Fire as an example, it has a 7 inch screen - just 2.5 inches larger than the aforementioned Samsung - not such a huge difference.

In fact Apple is probably afraid if it makes the iPhone too large - it will not only make it less portable but eat into iPad 2 sales.

One other point I need to clarify is the iPhone 4S does indeed render web pages a bit faster than the Samsung Galaxy S II based on my testing but then again, every page I tested had Flash and iOS doesn't have to deal with it while the Samsung does.





Will Rockit Redefine Social CRM?

November 18, 2011

What happens when you merge social CRM, location based marketing, mobile marketing, loyalty rewards and targeted social marketing? The answer is Rockit – a new company whose goal is to prove to the world that managing customers in the new multichannel, multimedia world is far from “rocket science” (get it?).

The company provides a loyalty-enabled platform allowing customers to sign up for offers in categories of interest or by company and these companies can use the platform to track customer loyalty, communicate and push out special offers and incentives.

Drop the Phone in a Toilet and Still Use it!

November 18, 2011

Many of us have been there – you walk into the bathroom, the phone rings, you see who is calling and the phone slips – whoops, there she goes, right into the toilet. Then the agonizing second when you contemplate whether you are going to stick your hand in the toilet to retrieve it. Then you do and now the interesting part begins.

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