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Rich Tehrani
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Volubill Updates Charging and Policy Solutions at MWC2013

February 25, 2013

Volubill the "converged charging and policy" company brought their solutions up to date at Mobile World Congress 2013 with the introduction of 4G LTE solutions. One of the interesting differentiators the company provides is allowing carriers to personalize virtually anything. For example, customer Orange Madagascar recently launched 18 new packages and will soon launch another 14. Each took 15 minutes to configure, test and deploy.

AMDOCS Allows Carrier Self-Service at MWC2013

February 25, 2013

The big news from AMDOCS at Mobile World Congress 2013 was a suite of solutions dubbed CES 9 which the company internally calls the "Wow release." The company says it has seamlessly connected its customer management, billing, OSS, CRM and network controller solutions allowing customers for the first time to see connect their experience from the device down to the network.

You have heard me go on about the age of acceleration and apparently carriers feel the pressure of providing things faster as well. One of the biggest advances in this new solution will allow carriers to let their customers take advantage of self-service on the devices they use. For example, a tablet user will be able to upgrade their data account without having to call into a customer service representative or CSR. The company believes the release will actually allow 80% common transactions to be completed without a call center call-in.

 

Company representative Rebecca Prudhomme pictured above explained that the industry is adopting a new metric regarding customer satisfaction which gauges a customer's willingness to recommend a service to friends or family.

Steve Wozniak to Keynote ITEXPO Las Vegas

February 22, 2013



We are extremely proud to announce Steve Wozniak is a keynoter at ITEXPO in Las Vegas, Thursday, August 29 at 10am. After the amazing keynote of John Sculley, past Apple CEO weeks back at this event* in Miami (video below), we thought the only way to even come close to finding someone of a similar caliber was to present the cofounder of Apple to our beloved ITEXPO community!





After all, how often do you get to hear from the person who helped revolutionize the personal computer industry by inventing the Apple I and Apple II computers?

The Woz has intricate knowledge of both communications and computing and as today’s mobility solutions have brought these markets together, his presence as a featured speaker means attendees at the show will hear from one of the most-focused visionaries available anywhere. Moreover, his topic which is the past, present and future of technology and entrepreneurship are sure to resonate

Registration is open now.

The Offspring of Siri and Raspberry Pi Controls Your Home

February 15, 2013

For those of you dreaming of the day when your voice can control your home, your wait is over – almost. There are a few demos floating around online showing how Siri’s responses to your commands can trigger the Raspberry Pi-based SiriProxy. The first demo below runs a garage door opener, a NEST thermostat and a cable box while the second video just opens and closes a garage door opener for now.

As Apple and investors took for the next big thing, it seems like home automation is a natural extension for the company. Ironically I tweeted an article today about NEST trying to get into the home automation space too which means the company may eventually be on a collision course with Apple.

Is Apple Too Sexy for MWC?

February 15, 2013


In deciding not to exhibit at the Macworld events, CES and MWC, Apple has shown the world that it doesn’t need others to be successful. It can control the conversation far better when it holds its own press conferences which are invitation-only by design.

While this philosophy was very successful for a number of years, what Apple didn’t count on was the innovation gap between its products and the rest of the market closing to the point where a large-screen Android smartphone is actually preferable by the masses to the company’s iOS based phone offerings.

In other words – the “Apple attitude” we’re too sexy for your trade show was a great marketing concept for a number of years but now it seems like a bad choice.

John Sculley Mesmerizes Audience at ITEXPO (Video)

February 11, 2013

Apple Has 2 Weeks to Fix its 6.1 iOS Update

February 10, 2013

How Steve Jobs Even Transformed Our Views on Management

February 9, 2013

Steve Jobs was such an amazing entrepreneur - even calling him the ultimate visionary doesn't seem to describe accurately how amazing he was at reinventing numerous business categories. Like so many creative visionaries, early in his career he lacked the political and people skills which many people believed were necessary to run a company effectively.

When he was "pushed out" of Apple it was seen as a normal incident - CEOs were pushed out of companies all the time as past Apple CEO John Sculley has said. In fact Scully spoke just over a week ago at StartUp Camp7 collocated with ITEXPO Miami 2013 and gave the inside scoop on many important events which transpired between him and Jobs over the years.

Verizon MiFi and Boingo Indispensable

February 8, 2013

Some time back Verizon Wireless sent me a MiFi device to test and I have used it as a long-term review unit and am blown away at how useful it has become. Recently at ITEXPO in Miami I was able to use it instead of hotel WiFi which often can cost $15/day. Moreover, there was one hotel I stayed at this past month where the position of the hotel meant 4G didn't work from any provider - and it turns out I paid through the nose for hotel WiFi. I happened to use three devices and I got charged for each one (almost daily) for seven days. I didn't notice that there was a per-device charge as typically this isn't the case at the hotels I use.

Although I didn't get charged $315, that is what I would have paid had I used each device each day and the hotel didn't take some of the charges off my bill.

Thoughts on Alcatel-Lucent

February 8, 2013

One of the greatest challenges incumbent companies face is the ambivalence and corporate politics incumbency breeds and it only gets worse in what we call the age of acceleration where competitors arise faster and technologies shift more quickly than ever. Nortel, NSN and Alcatel-Lucent are all companies who enjoyed decades of leadership in the carrier market and in the process decided to provide generous benefits for their workers which would eventually help make them uncompetitive.

There is more to it - in the late nineties, Lucent acquired companies so quickly that its workers didn't know exactly who did what. Nortel too made a great deal of acquisitions.

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