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Genband Perspective 2010

September 20, 2010

Improve Call Quality and Save Lives

September 20, 2010

Apologies for the extreme headline - but please hear me out 

I just couldn't help think about how stress impacts health as I read a new survey from Empirix showing that poor customer service in organizations not only costs companies billions of dollars but it adds to customer stress. More than a third of call center calls have poor voice quality according to the survey and more important is the fact that 30% of consumers surveyed said they had voice quality problems with more than half their calls while up to 68% of these people would hang up and potentially call a competitor.

So roughly 20% of customers calling could be hanging up and calling the competition because voice quality is sub par.

Off to Genband, Metaswitch then ITEXPO Events

September 20, 2010



September is here and so is conference season as I head to Genband Perspective in Texas and then Metaswitch Forum in Orlando, FL. Genband has been on a tear recently with acquisitions in numerous categories as well as organic growth. I am very interested to see how much progress the company has made since my last visit with them.

Metaswitch too has been growing quickly and they've made a few acquisitions as well.

Facebook Phone

September 19, 2010

Why your next smartphone may be free

Speculation abounds that Facebook is working on a phone and it seems more than logical to assume it will be based on Android and sold via carriers. In fact one would imagine AT&T is trying like crazy to get an exclusive deal with the company as they desperately need a new hot product when the iPhone potentially becomes available on other networks.

In fact, it would be surprising if carriers haven't been chasing Facebook down to get such a phone with mass appeal out of the gate.

Harald Braun Former Aviat Networks CEO Interview

September 17, 2010

I had a chance to have a few conversations recently with former CEO of Aviat Networks Harald Braun (pictured) regarding his current activities. A former International Telecom CEO of the Year, he stepped down a few months ago as Chuck Kissner, who had been Aviat's chairman of the board, has taken his place as CEO.

Braun is currently acting as an adviser to the investment community and also consulting and is interested in new opportunities in a few spaces. I've followed him in his CEO role at Nokia Siemens Networks and Aviat Networks (formerly Harris Stratex) and because he has been a mover and shaker at some major companies I thought it interesting to pass along his areas of interest as he looks for the next big thing.

ECI Telecom Wireless Backhaul Podcast

September 17, 2010

iPad goes to China, Crooks Mine Facebook and ITEXPO Highlights

September 13, 2010

As the first week of the fall begins, there is a wealth of news to share such as China getting the iPad, Facebook status updates leading to burglaries, another high- level departure at Nokia and GoDaddy.com looking to sell itself for a billion dollars.

The pace of acquisitions hasn't slowed as of late - HP just announced it will acquire ArcSight to bolster its security offering and PAETEC will pick up Cavalier Telephone.

Perhaps the biggest news of all is Wal-Mart's entry into the MVNO space - they will be reselling T-Mobile's service.

If there is a common theme here - it's that technology continues to be full of opportunity as it becomes more common.

Apple, Sony, Microsoft, Google and ITEXPO News September 1, 2010

September 2, 2010

It has been an extremely exciting week again for tech news and moreover for me personally as I got a chance to open up my Sony Dash and it is a very cool addition to my desktop as it allows me to view my photos and take advantage of widgets of all kinds which among other thinks allow me to see the pandas at the San Diego Zoo. This handy gadget has a slew of communications, social networking and calendar features as well but for now, I just want to see the pandas.

 

The big news from yesterday of course was Steve Jobs onstage pushing a slew of new iPods and a rental-only model for Apple TV and a social network integrated into iTunes.

Technology and TMC Happenings August 26, 2010

August 26, 2010

SkyFire Comes to iPhone

I was a huge fan of SkyFire on Windows Mobile as it approximated the iPhone Safari browser on a Windows Mobile device while also supporting Flash. Now it seems this browser is coming to the iPhone and I wonder if Apple will force the company to disable the Flash support to ensure it abides by the company's rules of not allowing other "programming languages" to run on it.

TMC Communities Continue Growth

Sony Dash, AT&T Femtocell, 3PAR, Dell and HP

August 26, 2010

This morning my new Sony Dash arrived in my office and I have been meaning to set it up all day but failed. This gadget is essentially an iPad which is more chunky, cheaper and needs a plug to operate. Still, everyone I meet with these days asks if I have one and it seems like a tech rite of passage to have one of these in your office.

Phew - what a day.

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