The Airlines Embrace CRM?

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

The Airlines Embrace CRM?

Having been a vocal critic of the airlines in the past, it is my responsibility to point out what they do right as well as wrong. On the way out to the VoIP Developer Conference, my team was delayed for about 3-4 hours. Here is a great e-mail they sent as an apology. OK American Airlines, apology accepted Now how about some bonus frequent flyer milers ;-)


Featured Events