The Airlines Embrace CRM?

Having been a vocal critic of the airlines in the past, it is my responsibility to point out what they do right as well as wrong. On the way out to the VoIP Developer Conference, my team was delayed for about 3-4 hours. Here is a great e-mail they sent as an apology. OK American Airlines, apology accepted Now how about some bonus frequent flyer milerswink
The opinions and views expressed in comments, blogs, etc. are those of the authors alone and not necessarily those of TMC, TMCnet, or its editors. TMCnet reserves the right to edit, delete, or otherwise make changes to the content that appears on these pages at its own discretion and as it deems necessary.
August 6, 2004 10:56 AM | 0 Comments | 0 TrackBacks
Post a comment
    View The Airlines Embrace CRM? news in TechnoratiTechnorati bookmark The Airlines Embrace CRM? in del.icio.usDel.icio.us Slashdot.comSlashdot Submit The Airlines Embrace CRM? to Digg.comDigg Twitter The Airlines Embrace CRM?twitter

    Listed below are links to sites that reference The Airlines Embrace CRM?:

    The Airlines Embrace CRM? TrackBack URL : http://blog.tmcnet.com/mt/mt-tb.cgi/915

    Leave a comment

    Search


    Related Entries

    Find Me Elsewhere

    Recent Activity

    Sunday

    • Rich Tehrani tweeted, "Droid Won't Kill the iPhone But Google Guide Might: For the record, Google Guide is not a product or service develope... http://bit.ly/idsyt"
    • Rich Tehrani posted Droid Won't Kill the iPhone But Google Guide Might

    Saturday

    Friday

    More...

    Recent Entries

    Recent Comments

    • fred porter again: after calling this morning three times and getting no results, read more
    • frederick porter: my wife and i decided to get the whole package, read more
    • Backbooner: Well said Chezhanson or as I have put it for read more
    • chezhanson: Wow, Marc - you are insanely stupid and a hopeless read more
    • cram: This stuff about "noise bandwidth" sounds suspiciously like Hal Walker read more
    • Exactly: My point is Shannon was a half wit who had read more
    • cram: But when Shannon presented his famous capacity equation, he ignored read more
    • bartyoudummy: bart you anon dreg, do you even know what you read more
    • Bart: "This is what happens when you pay for good info." read more
    • anon: But when Shannon presented his famous capacity equation, he ignored read more

    Subscribe to Blog

    Categories

    Tag Cloud

    Blogroll

    Recent Entry Images

    • itexpo-east-2009-exhibit-hall-aisle.jpg
    • google-tricycle.jpg
    • happy-cell-phone.jpg
    • blackberry-watch-real-2[1].jpg
    • shazam.jpg

    Category Archives

    Around TMCnet Blogs

  • Communications and Technology Blog - Tehrani.com:
    Droid Won't Kill the iPhone But Google Guide Might
  • On Rad's Radar?:
    Onboarding a VoIP Customer
  • VoIP & Gadgets Blog:
    Digium CEO Danny Windham to Deliver Keynote Address at
  • Communications and Technology Blog - Tehrani.com:
    Skype Lawsuit Settled, Skype/Ning Integration Has Huge Potential
  • First Coffee:
    New Entertainment, Ringtone Tanking, ShareMethods on AppEx, Home Agents
  • On Rad's Radar?:
    Where Has the Integrity Gone?
  • The Readerboard:
    Do We Need Contact Centers?
  • VoIP & Gadgets Blog:
    New Skype for SIP Features Improve Business Functionality

    • Latest Whitepapers

  • Seven Fundamental Plays from the Coaching All-Star Playbook
  • Building Blocks for a Solid At-Home Agent Program
  • Cost-Cutting Insurance for Customer Service
  • SIP Trunking ? 10 Things You Should Know
  • eBook: The Definitive Guide to Windows Application and Server Backup 2.0 ? Chapters 1-3
  • SQL Server Database Backup and Restore Planning
  • Deduplication: Effectively Reducing the Cost of Backup and Storage
  • Windows Server Disaster Recovery eguide
  • Leveraging Virtualization for Application Assurance
  • 11 Myths About Microsoft Exchange Disaster Recovery

    • TMCnet Videos

  • UPI Vision in Action
  • TMC Newsroom With Kelly McGuire
  • TMC Newsroom With Kelly McGuire - 11/05/2009
  • TMC Newsroom With Kelly McGuire - 11/04/2009
  • TMC Newsroom With Kelly McGuire - 11/03/2009
  • Sagem-Interstar Q4 2009 IP fax overview
  • TMC Newsroom With Kelly McGuire - 11/02/2009
  • Interview with New Grid
  • Interview with Intertek
  • Interview with IXIA