The Airlines Embrace CRM?

Having been a vocal critic of the airlines in the past, it is my responsibility to point out what they do right as well as wrong. On the way out to the VoIP Developer Conference, my team was delayed for about 3-4 hours. Here is a great e-mail they sent as an apology. OK American Airlines, apology accepted Now how about some bonus frequent flyer milerswink
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August 6, 2004 10:56 AM | 0 Comments | 0 TrackBacks
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