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Latest Trends in Speech Technology, CRM, IVR, Collaboration and Cloud Computing

August 14, 2011

Speech analytics in greater demand

At the recent SpeechTek 2011 conference in New York I gained some great insight into the state of speech technology. For example, Jeff Schlueter of Nexidia told me his company’s speech analytics solutions have been in greater demand in this current economy as the desire to control costs has led to increased adoption of speech analytics. In addition, the company has released version 9.0 of its Enterprise Speech Intelligence product suite which cuts the TCO in half and allowing for customers to handle even larger amounts of data.

Local: Where Apple Must Disintermediate Google

August 12, 2011

Disintermediation and disruption is fascinating – it is amazing to watch how a company can destroy an entire industry overnight. Case in point is my local florist who is now gone – the last time I saw her she said someone who understood the Internet should buy her store. I immediately thought of how futile an idea this wouldbe – Proflowers had bypassed the local florist to go directly to customers. I thought even if you could buy the store and not pay the expensive rent associated with the high-end strip mall the florist occupied there would be no way for the flower shop to last.

NYTIMES: This is the Innovation I Was Hoping for

August 8, 2011

You may remember when I trashed newspapers for not innovating and then looking for taxpayer handouts? Well I did – and many weren’t happy with the fact that I pointed out Obamanomics were in part responsible for the problems the newspapers were facing and moreover, I showed how the newspapers themselves were in-part responsible for the election of President Obama.

Interestingly, the New York Times with its massive circulation and influence has been perhaps the most influential cheerleader for our president and rather than rely on subsidies the company is innovating and has a new site called Beta620 – a play on their street address, which will showcase the company’s latest innovations.

Bravo New York Times, Bravo.

CMO Summit at ITEXPO West 2011 in Austin

August 4, 2011

Marketing departments have never had to deal with the level of technology and complexity that exists today. SEO, social, deal sites, print, TV, radio, online ads, online communities, resource centers, lead generation, CRM management, analytics and so on. Just this week in fact I wrote about the frenzy in deal sites - just one area where marketers need to be following.

To help CMOs do their jobs better we (at TMC, where I am CEO) are holding the first-ever CMO Summit at ITEXPO West 2011 in Austin - Specifically September 13th, 2011 at 7:30 pm.

Attendance is invitation-only and is limited to CMOs and other c-level executives, company presidents and VPs. To request a space reservation and learn more, please click here.

Here are some more useful details as well:

Through networking discussions, and presentations from industry leaders Derrick Daye (The Blake Project) and Shawna Vercher (Technology Advisor to Governor Jeb Bush and Online Campaign Lead for the Obama Presidential Campaign), you will gather the latest cutting-edge practices to start adopting into your own marketing strategies for 2012 and beyond, including:

  • How to maintain your branding identity while marketing across multiple online channels;
  • Ways to strike the right balance between your lead generation, branding and thought-leadership efforts to maximize the impact of each (without compromising any);
  • Best practices for competing in the dynamic “SEO game” and techniques for ranking your web properties organically;
  • The latest ways companies are incorporating social media into their marketing efforts.
I hope to see you there.






Marketing Goes Almost Painfully Local

August 2, 2011

Pay attention, you might just overhear something

One of the most memorable business stories I hav e heard was when a consultant friend of mine flew to a large customer to quote on a substantial project. He was traveling with his business partner and happened upon a shuttle bus to the rental car company with his competitor and a partner. None of these consultants had ever met but my friend and his partner had the luck to keep quiet as he overheard the other two people on the shuttle bus finalizing their pitch and setting the price for the project.

Skype for iPad is Baaack

August 2, 2011

Skype for iPad is here!

It was much-anticipated, released, then pulled, then re-released and it works great. The company said there were problems with it causing them to pull and then release it a few hours later. (Update) TMC's Erik Linask thinks the problem is related to chat bug. There isn't much to say except it has better quality than the iPod/iPhone version but the front-facing iPad camera is certainly a major limiting factor in the quality of the video calls you will experience.



An additional feature beyond what you can do on the iPhone is the ability to chat while conducting a video call.





Expert Opinion: Pandora is Less Engaging

July 28, 2011

For well over half a decade, radio has been a one-way medium allowing you to listen to a station or change it. Until Pandora and other streaming radio stations like Slacker and Spotify, radio spoke to you and you basically took what it gave you. If your favorite DJ got on your nerves or the music mix was not what you wanted, you had little choice.

Moreover, if you wanted to know what song was playing or to see the album art, you were stuck.

Keep Bing at Microsoft

July 26, 2011

From a  competitive position, it would be major trouble to remove Bing from the deep pockets of Microsoft. Talk of the business being potentially sold to Facebook when that company needs to focus on fighting Google+ makes little sense. There are few other strong software companies beyond Oracle and Salesforce who I think could do a better job with Bing than Microsoft.

But like I said in May, Microsoft is doing as much as can be expected with Bing.

We know Marc Benioff loves Google so count them out of such a purchase - and Oracle, no fan of Microsoft or Google probably doesn't need the headache or the money-losing business as it is doing fine right now, thank you.

Microsoft has to continue to make Bing better while simultaneously forging stronger relationships with companies who are competing with Google. Facebook and Twitter are two obvious ones - perhaps LinkedIn is another company to work very closely with.

You see as long as Google is a dominant player in so many spaces, Microsoft can play the underdog position and work with all the companies they want.







GigaOm Tells You Why HTML5 Will Be Huge

July 25, 2011

It is no secret that HTML5 is important - the question is how big will it be? Word is out at GigaOm, that it will be huge - and moreover it is coming fast. Thanks to an article from Colleen Taylor, we also learn that Apple will have massive support for the platform. Moreover, Larry Dignan at ZDnet just wrote an article about how Amazon had to cave to Apple regarding in app purchases and how the only alternative for them and other companies is HTML5.

I couldn't be happier to see this activity around HTML5 as this is the week where TMC has launched its first ever DevCon5 event focused on HTML5 design, development and business opportunities.

Metaswitch Thrutu iPhone App Lets Carriers Become Social Hubs

July 20, 2011

Earlier this year I came across Thrutu from Metaswitch newtorks - an application development platform allowing carriers to leverage rich social features and provide them as services to customers. In short, this is the exact sort of solution wireless phone companies need to try to keep their customers engaged and more importantly paying them.

Of even greater importance for service providers is being able to ensure that the contact database doesn't continue to get moved from the carrier cloud to the social cloud. By that I mean, consumers are relying more and more on Facebook and Twitter as their contact database making the carrier and the phones they sell less important.

Thrutu brings social features such as location, contact and photo sharing as well as prodding via a remote vibration (like Facebook's poke) and more via an API which developers can use to do much more.

I saw a demo of it working on Android phones and was impressed and as of this moment the company has released an iPhone version as well. As you may have guessed, you will be better off using such a service on a network voice and data can be shared such as GSM or in an area where there is WiFi and 3G/cellular.

Of course the question you have to ask is whether it is too late for carriers to basically reinvent social networks which are already dominated by the web giants we all know (and many love).







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